Category: Accor

  • Poland – Random Comment on Accor and Currency Mark-Ups

    Poland – Random Comment on Accor and Currency Mark-Ups

    Interrupting my usual series of blog posts to comment on this…. Ibis Styles Siedlce charged me in pounds this morning, despite my asking for my asking for it to be charged in złoty, although I’d add that they did that by mistake and not to be annoying.

    If I had wanted to pay in pounds using the ‘competitive’ rate that Accor’s card machines wanted it would have cost £105.17, whereas by paying in złoty it cost just £95.61 for the three nights stay including breakfast. That seems a substantial difference to me (my maths says 10%) and I’m pleased to say that they refunded the £105.17 after my polite grumbles (although they actually only refunded £105.16, but I can live with that despite these challenging financial times). Nice deal for Accor and their card company though for those who choose to pay in their home currency.

    Right, back off to Warsaw now and normal blog service will be resumed shortly (ie, catching up from weeks ago).

  • Monday and Tuesday : Lucy’s Chips in Norwich Before a Trip to London Including Goose Island, Craft Beer Co and Hard Rock

    Monday and Tuesday : Lucy’s Chips in Norwich Before a Trip to London Including Goose Island, Craft Beer Co and Hard Rock

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    I’ll immediately admit to some deceit and have used a photo from a different day, but this is the delight of Lucy’s Chips at Norwich Market. For the first time, no scraps were available today, but I’ve now decided these are the best sausage and chips available in Norwich, because they use a proper butcher’s sausage and they’re competitively priced. It’s no surprise that there’s nearly always quite a long queue wrapping around their market unit.

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    I did have some cheap tickets to fly to Montenegro, but for various reasons, I decided not to go. However, I still had my £5 fare from Norwich to London, so I thought I’d head to the city for one night rather than not use the rail ticket.

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    I wasn’t at all surprised or delighted to see that Greater Anglia have shoved another Stansted Express service on the route. Well, actually, I wasn’t entirely surprised at this bloody train being put into service. With no first or catering, neither of which impact on me, this isn’t an ideal train for many customers, nor is the entire lack of tables. I don’t know why people on the Stansted Express aren’t allowed tables, but I’ve questioned that before and Greater Anglia don’t know. I’m unsure why the rail company who spent hundreds of millions on these trains isn’t sure why they don’t have tables, perhaps someone forgot. The guard on board made an announcement apologising for the train, saying that several of the usual mainline trains were currently being repaired. I have no idea why such new trains need such maintenance, but there we go. The train was clean and tidy, getting quite busy when we neared London. I did have another passenger keep talking to me during the journey, but I tried to look as busy as possible, although that didn’t much help.

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    The tableless train arrived into London Liverpool Street on time at least.

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    Instead of going to a salad bar, I got muddled up and went to Goose Island, what I consider to be the best bar in London, which I might have mentioned a few times before. This is the IWD2022, a dank and hazy DNEIPA which was fruity, refreshing and beautifully decadent. Brewed on the premises and it’s always a delight to visit this marvellous location.

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    This is Worship Street where a girder bridge is still in place with trains underneath the road sweeping into London Liverpool Street station. I mention this as I have managed to walk by this many times and not notice it was there. Behind me in the photo there was not that long ago a series of railway tracks going into Broad Street railway station, which was one of the countless casualties of the post-war under-funding and poor management of the network. Even Beeching didn’t want it demolished, but British Railways demolished the station and flogged the land off anyway. Today, they’ve have to build Crossrail underneath the new developments, so Broad Street has come back in some form at least.

    Clicking on the image makes it larger, and I was standing where it says Worship Street Junction on the left-hand side map. Look at all the railway!

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    I had decided to walk to Oxford Street, which is about an hour’s walk from Goose Island, since it was a pleasant day and I’m always keen on urban walking. This is Farringdon’s new Crossrail station, although this central section of the Elizabeth Line hadn’t opened when I was in the city, I was one week to early for that. I’ve pinched Crossrail’s press release below for information about this station:

    “Farringdon station will be one of the busiest in the UK, connecting with Thameslink and the London Underground to provide links with outer London, the home counties, the City, Canary Wharf and three of London’s five airports. The goldsmiths, watchmakers, ironmongers and blacksmiths of Farringdon, Clerkenwell and Smithfields and the Brutalist architecture of the nearby Barbican Centre provide the context for the design of the new Farringdon station. Two new ticket halls are connected by underground mined platforms. The western end located on the corner of Farringdon Road and Cowcross Street will provide access to and from the Thameslink ticket hall.

    The eastern end is bound by Charterhouse Street, Lindsey Street and Long Lane. This major transport interchange site has had to fit within a complex infrastructure network up to 25 metres below ground. The engineering and design challenges here have driven tailored design solutions such as lifts that move on a slope rather than the standard vertical movement. In the eastern ticket hall, the design references the Barbican centre and the design of heavy metal sliding-screen gates has been derived from a barcode for ‘Farringdon’. In the western ticket hall influence is drawn from the nearby diamond and jewellery quarter. A material palette comprising champagne coloured stainless steel cladding and etched glass panels unify design at both ticket halls.”

    I’m a big advocate for Crossrail, this will make connections across London much quicker. Even though I try and walk across London as much as I can, this does make things easier and the excellent accessibility for those with disabilities is a real positive as well.

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    The once bustling site of Smithfields market, which is still there in part, but most of the site is moving location. Much of this will be the Museum of London in a few years, they’re moving from their current location.

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    I thought I’d have a quick mid-walk rest and charge my devices up, this is the Sir John Oldcastle pub in Farringdon, operated by JD Wetherspoons. I didn’t have any issues here, friendly staff, well-kept and keenly priced beer with the pub being clean and organised. And there were plenty of power outlets as well.

    I had a look at some of the pub’s reviews, and it’s towards the higher end of ratings for the chain, with this one being helpful to me.

    “If you want to sit and read a paper or a book, this is the place for you. If however, you want to have a laugh and giggle with friends, go to the castle pub instead. They could do with a manger that will let a group of friends meet up and not kick them out before most of them have finished their first drink.”

    I can imagine what “have a laugh and giggle” means in terms of the disruption to others, so this reassures me about the pub’s management.

    Or a 1/5 review as:

    “We bought a cake from outside to share as it was my friend birthday”

    and they were annoyed the pub wouldn’t let them.

    And a 1/5 review:

    “I came with a coffe cup, ok, I agree it’s not permitted, just left it on the table”

    They came with their own coffee cup for the unlimited refills?

    Anyway, I digress.

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    I was fascinated by this missing building and I’m still none the wiser. It’s been like that for at least two decades and there was once a building there, so quite what happened to it, I have no idea. And I’ve never said that this blog actually answers questions and problems….

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    Tzatziki Sour from Orbit Beers, which my friend Nathan has mentioned more times than I’ve mentioned crisps in my life, but it’s a very good beer.

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    And the This is Not a Soft Drink from Pressure Drop Brewing from Tottenham, who have a taproom that I want to visit. They occasionally have some beers in Goose Island, I had the Escape Pod Cherry Edition last year from the brewery, one of the most decadent and rich imperial stouts that I’ve had. This was a juicy raspberry and yuzu sour, refreshing although lacking a little something. And, no, I don’t really know what an yuzu tastes like, I think it’s lemony.

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    Downstairs in Craft Beer Co in what I considered was a suitably artistic photo.

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    The Whippet Bench at Centre Point which was designed as a seat, although this is rather more style over substance. It was created for the London Festival of Architecture and its relevance here is the architects of the public space wanted people to think about how dogs live in the moment.

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    The flags at Oxford Street, and also on Regent Street, have been controversial because some people have compared them to Nuremberg and the Nazi Party. Having been in Nuremberg a couple of weeks ago, it’s hard not to note the similarities and I assume this was considered, but at some point perhaps countries have to move on from what happened 80 years ago with a entirely different flag. Given they’re only there to commemorate the Queen’s Platinum Jubilee which absolutely has to be marked in many different ways, it is perhaps going too far to say that they’re offensive. But I won’t go down the rabbit-hole of politics beyond that.

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    Thanks to TheFork, who I still refuse to praise for their anti single diner policy, who funded this thanks to their numerous offers. I’d add I might not praise them, but that doesn’t mean I’m not going to enthusiastically join in with their deals. Anyway, this is the Hard Rock cafe on Oxford Street, which I’ve written about numerous times, mainly because of previous generosity from TheFork. Service here is nearly always impeccable, and it was thus once again. Although I’d note that they have an odd way of sitting diners next to each other rather than putting spaces between them, which isn’t an ideal situation. I was left with the neighbouring table asking me to explain the British currency, or more specifically, what the coins meant. It isn’t the first time I’ve seen someone disappointed that the 2p isn’t £2 as they had a lot of them and were about to pay for their coffee with them.

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    The “One Night in Bangkok Spicy Shrimp” weren’t cheap at £14.75 (thank goodness this wasn’t my money) but this sort of dish is often exciting in the United States in terms of the flavours. It was satisfactory here, but the outside was more hard than crispy.

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    I had a little dilemma here of trying to unstick the sticky sauce from the camera whilst smoke was sizzling from the chicken fajitas, so the photography is bloody dreadful. I’ve got a new camera now though, perhaps the imagery will improve…. Anyway, this was suitably delicious as ever, although four wraps isn’t enough to fit that much food in. Despite now being aged over 14 years old, I still get excited seeing food sizzling as it’s brought to the table. I should probably get out more to be honest.

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    As part of the decor, clothing worn by Phil Collins in 1982. I can imagine a political restaurant, perhaps with a suit worn by Jacob Rees-Mogg in 1987 being on the wall. On second thoughts, maybe not.

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    I thought I’d walk through Hyde Park to get to Hyde Park Corner underground, walking past the remnants of the Marble Arch Mound or whatever it was called. This is a cycle and pedestrian lane, although it wasn’t entirely clear to me (or anyone else actually) which was which.

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    A simple, albeit long, journey on the Piccadilly Line to Hounslow West. It’s possible to do the journey to Heathrow by Crossrail now, but it’s much more expensive than using the Underground, something that they’re not making at all clear.

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    And safely at the Ibis Heathrow with the two drinks proffered to me. I was only at Heathrow as this is where the cheapest hotel in London was, it was nothing to do with the flight I had originally intended to get, which was at Gatwick. It was good to be back in London, this is becoming increasingly rare given how much the hotels are now costing in the city.

  • Sunday : Offa’s Twisted Wye Kanter LDWA Challenge Event and Back to London

    Sunday : Offa’s Twisted Wye Kanter LDWA Challenge Event and Back to London

    I might have gotten a little carried away again, this post is mostly about the Offa’s Twisted Wye Kanter LDWA challenge event and I managed to take 155 photos…. For anyone who wants to see them, they’re at https://flickr.com/photos/julianwhite-uk/albums/72177720298765447.

    The NEC had met in Bristol the previous day and three of us, Julie, Bill and I went to do this challenge event in south Wales, with Stuart coming along to help with the marshalling. We were fortunate to get a lift with Bill’s son and partner, as the train options seemed a little challenging to get to the start before lunchtime. It was quite sad to leave the comfort of the Novotel in Bristol, but the sun was shining and the walk looked a good one.

    As some background, Offa’s Twisted Wye Kanter is an event run by South Wales LDWA and it took place in 2017, 2018 and 2019. It’s back this year and there were four different routes and it uses routes such as Offa’s Dyke, Wye Valley Walk, Wales Coast Path and Gloucestershire Way. As some added excitement, there was also a series of questions from key points along the walk although GPX and route descriptions were available as well. Having a GPX is fortunate, this is the way that I like to navigate….

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    After a quick snack of toast at the beginning of the event, I mentioned to Dave and anyone who I suspected might listen that I was being very brave taking part. The trained sympathiser that I had asked for wasn’t available, but the volunteers at the event were endlessly helpful and supportive. After a final failed effort to swap with Stuart so that I could sit and eat cake whilst he went walking, it was time to collect my tally card for the adventure ahead.

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    And off we go through the sunny town centre of Chepstow.

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    I don’t think that I’ve been to Chepstow before, but I will go again as there are numerous things worth seeing including pubs and also the impressive castle, which apparently is the oldest surviving post-Roman stone fortification in Britain. It seems a charming town, with plenty of information about its history, definitely worth another visit.

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    Unfortunately, Chepstow is in the footlands of mountains, with this being a long slog up the hill although the locals have kindly provided a bench. I messaged Stuart here asking for a car to pick me up, but that request was refused. I had a feeling that there might be more slopes ahead…..

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    An atmospheric path.

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    I’m slightly annoyed that this photo doesn’t show how big these rocks were that entrants had to clamber over.

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    That’s better, they look much more challenging in these photos, and there’s Julie charging over them. To be fair, Dave warned me about these rocks and I sailed over them as I needed to get to the other side quickly to message everyone at HQ about how brave I’d been. Imagine a mountain goat, well, that was me.

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    My friend Liam would take one look at this and want to cycle down it….

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    I accept that the Wye Valley does look rather lovely.

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    The ruined St. James’s church at Lancaut, one of the earliest Christian churches in the Wye Valley area and it’s thought that there has been a religious building here since the seventh century. The Vikings kept interfering with arrangements here (mainly by pillaging and destroying stuff), with this current structure dating from the eleventh century. The village of Lancaut doesn’t exist any more, it was likely abandoned after the Black Death, although a few residents continued to live in the area. The church was used until the 1860s, but then the Rector decided to take the roof and interior fittings away, which it’s fair to say wasn’t ideal for the building’s future. It nearly fell down in 1980s and since then the structure of the church has been secured and it’s an interesting building, with some remnants of lime plaster visible.

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    The ruined church was a little bit more ruined when a part of the door mechanism fell off in my hand, but the LDWA are a responsible organisation and we ensured that the issue was resolved….

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    I thought for a moment that we were allowed to get the bus back.

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    A standing stone.

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    This was not what I wanted to see.

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    I took this opportunity to message Dave and question in a very positive manner why the route went through a wood which was evidently packed full of snakes ready to attack anyone walking through. It seems the snakes have been left without supervision as well, there were no snake wranglers in the area.

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    I’m sure there’s an interesting back story as to what has happened with this gate, but it wasn’t anything to do with us or the LDWA.

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    The view from Devil’s Pulpit (or a few metres away from it) which overlooks Tintern Abbey. Judging from the number of people, this is clearly a popular walk with locals and visitors to the area, and I can see why. Very picturesque.

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    There’s Devil’s Pulpit and I didn’t feel the need to stand on it as it didn’t look secure enough to me.

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    Over the river at Tintern.

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    Whilst we had a little break for lunch, Stuart decided to message at this point as he realised that I was about to summit another mountain on this walk and frankly, I think he was trying to deliberately annoy me, but I didn’t say anything…. I think Dave also found my messages useful about my thoughts on this mountain, as I sent several to reinforce what I was saying.

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    Some bluebells.

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    This tells a story of its own about Covid and then, later on, Putin.

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    St. Mary’s Church at Penterry and this is another mostly abandoned village, devastated by the Black Death. Platforms are visible in the field showing where some of the buildings were and there’s also an area which has been identified as a plague pit.

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    Simon interviewing Julie for the video about the event. Simon is a runner who completes these things far too fast, including the marshals’ event for the 100 last week.

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    One of the clues for the challenge walk was on the mast. Fortunately, just on the boards at the base and not higher up.

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    It’s always rather lovely to have a walk which goes past several churches.

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    Beautiful, the Wye Valley.

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    Woodland is one of my favourite terrains to walk through, I really enjoyed this section.

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    The history behind this property is substantial and it’s a real shame to see it in its current condition. It’s Piercefield House which is Grade II* listed, with the park around it being Grade I listed, not that this has helped in the building’s preservation. It dates from the late eighteenth century and its history is quite intertwined with that of slave owners, which was turned slightly on its head when in 1802 it was purchased by Nathaniel Wells, the son of a white slave owner and a black slave. He had a successful career as a magistrate and also as the first black sheriff in Britain. It’s also thought that Horatio Nelson, the hero of Norfolk (we have a lot of brave people) stayed a night here.

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    I’m not sure what can be done with this now, with a problem that there’s a limit to what can be done with the structure because of its historic listing. Some compromise is going to have to be made with regards to its heritage as very little of the building is left, but this would make a lovely hotel, craft beer venue or Greggs.

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    This is why I don’t eat lamb, look at their little faces…..

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    How very sweet. I decided the jolly happy one in the middle, who bounced into where he probably shouldn’t be, should be called Leon ?

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    Back at the end, there’s Dave and Stuart at the back and Julie at the front. I’m not one for gossip, but Dave mentioned he had hurt his back or something whilst standing around the checkpoint. I, however, completed my mountain expedition with no ill effects although I imagine that’s my tough Norfolk training coming to the fore. I’d also like to thank all the marshals who put this event together, it takes a lot of work and everyone was helpful and kind. There was a major controversy when Julie got a time that was one minute faster than mine, I think she must have slipped someone some Twixes for that, but I didn’t say anything.

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    Very lovely, although the Viennetta promised by Stuart didn’t arrive…. However, there was a marvellous selection of cakes.

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    Back into Bristol (thanks Bill and son!) and at Temple Meads, ready for the train back to London.

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    I spend quite a lot of time in waiting rooms and here’s the one at Bristol Temple Meads railway station, with power I’d add, as well as an excessively hot temperature. But I did think that perhaps my body was still at the 8,000 metre height that I had spent some of the challenge walk at, so maybe that was just me.

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    The GWR train sweeping into Bristol Temple Meads. I didn’t bother trying to get my reserved seat as there was a table seat without any reservations on it, meaning I could get some work done on the train.

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    The Crossrail train at Reading.

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    Not very busy, but that didn’t entirely surprise me on a Sunday night.

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    The Southall sign that has caused some controversy because of the translation at the bottom, although I fear the negativity is perhaps a little unwarranted as it’s hardly a substantial change.

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    I was annoyed by the time I got into this Ibis Budget Hounslow hotel room. The receptionist randomly said “I need your ID” in quite a blunt manner when checking in. I thought this was very odd, as there’s no need for them to see my ID at all, but I had my passport and just handed that over, as I’m quite compliant at hotels in case they offer me a lovely upgrade. Although I accept that there’s a limit to what an Ibis Budget can do. I thought that the service was terse, but it was late at night and I guessed that the staff member had perhaps had a long day, although I was slightly disappointed that I couldn’t tell her how brave I had been on the walk.

    Anyway, a youngish black guy next to me (and I mention his colour for a reason) said “they wanted your ID as well?” to which I replied “yes, which was unusual”. The receptionist then started on me, saying that it has always been the hotel’s policy. The guy next to me said that he thought he was a victim of racism, and I can’t possibly comment on that, but the service was very odd from the receptionist. I replied saying I had stayed at the hotel several times and had never been asked for ID, but she was insistent that it was a policy at the hotel and that it was in the booking e-mail. I know bloody well it isn’t in the e-mail and so I perhaps unnecessarily asked her to show me where it was mentioned. She couldn’t find it and said that she didn’t know about third party booking sites and their emails.

    I was a little annoyed at this service and mentioned I had booked with Accor directly so it was their email and I didn’t understand her hostility. Her claim was that the hotel was having problems with people pretending to be other people and that’s why ID was needed. At this point I couldn’t be bothered to argue any more, it isn’t the policy of Accor, Travelodge, Premier Inn or just about anyone else, although it is the policy of YHA but that’s because of child protection issues. I hope the poor guy got into the room that he had paid for, as the staff member’s attitude towards him was I felt completely unnecessary. It was nearly midnight and so this was an unkind and potentially reckless way to treat one of their customers, although I was just relieved that I had my ID so as not to be caught up in the same dispute.

    Fortunately everything in the room was fine as I hardly dared go back down to reception anyway…… But with that, my day was complete and I could reflect on the glorious views that I had seen on the challenge event and all of the mountains that I had summited without complaint.

  • Reading – Ibis

    Reading – Ibis

    Not to be confused with the nearby Ibis Styles hotel, this complex was built on the site of the Boar’s Head pub and also contains a Novotel. But Novotel is a bit expensive for me in the UK, I’m not back in Poland now to afford that sort of decadence….. The welcome from the staff member was, well, memorable and she was so enthusiastic, but full marks for that, it’s nice for staff to make an effort. The staff member mentioned she saw my Accor profile asked for rooms higher up, but she said on this occasion she was going to give me a lower floor as they were banging about higher up with the ongoing refurbishment programme. I very much liked her “if there’s absolutely anything we can help with, just let us know”, it reminded me of Christian from Channel 4’s Hotel series (he ended up in prison though, I have much higher hopes for the kind staff here). There was a WhatsApp number that anyone could message and I’m a fan of this, I hate phones (they’re very last century) and I prefer messaging complaints using text based services, not that I had any on this occasion…..

    It’s reassuringly brand standard and that’s by no means a negative comment. Clean, functional and the same as most other Ibis hotels. The window opened, the television was modern (I actually turned it on to cast Only Fools and Horses to it from my Britbox account) and the temperature was just as I wanted it.

    The bar and lobby area, this is nicely done given the space that they’ve got available to them. The atmosphere was cosy and I liked listening to the conversation of the Polish guests nearby. Not in a nosy way, as I struggled to have a clue what they were talking about, it just reminded me of Poland, which anyone who reads this blog occasionally (and few read it regularly, so I’ll take the occasional readers) will know I frequently miss. They do offer a basic menu of food, although there is so much competition locally that I suspect they don’t have many takers.

    The welcome drink of London Pride and this is OK with me, it’s a nod towards having a proper beer and not offering me Bud or Corona.

    “We kindly ask you not to be alarmed”, seems a reasonable request.

    There was a blandness to this hotel which I found really quite reassuring, it’s a corporate and peaceful location and I didn’t have any noise issues either internally or externally. The customer service was excellent, a friendly welcome which made me feel welcome, and the prices are towards the lower end of the scale. The management felt competent, the surroundings were clean and everything seemed in its place, other than I had no idea where the stairs were to reception and got caught having to take the lift.

    I’d stay here again (and probably will) and there’s more about the hotel here.

  • Reading – Ibis Styles

    Reading – Ibis Styles

    The reviews of this Accor hotel in Reading are, being honest, dismal and they’re sitting at 3.2 out of 5, which is about the sort of territory that the dreadful hotels operated by Britannia are running at. I wasn’t expecting the most decadent of stays, as there didn’t seem much that was pointing in the right direction for this hotel.

    On the morning of the booking, the hotel phoned me, and unusually I thought I’d better answer as I didn’t want to discover that my hotel booking had been cancelled. It was the hotel asking if I really wanted two rooms, and I replied that I didn’t, but it seems that Accor took a duplicate booking due to a technical error. I should have noticed this as they did email me, but it was easy to miss and the booking didn’t duplicate on my future Accor bookings which I would have seen. Anyway, the staff member was really quite charming and said the hotel was happy to cancel one room, I just needed to phone Accor.

    And Accor were bloody dreadful. They said they couldn’t do anything about it, although they were polite whilst being annoying. This is the problem with this awful global call centre operation that they have, their call handling staff have no discretion or flexibility. If the call centre for each country was actually within the country in which their hotels were, then their call staff could have a much more personal relationship with the hotels they’re meant to be serving. In short, Accor said they couldn’t help as they had no way of contacting their own hotel. I mean, by phone I would have thought was a possible way, but apparently call centre staff aren’t allowed phones. I wasn’t best pleased with Accor at this stage.

    Anyway, I phoned the hotel back and the wonderful lady I had been speaking to answered and she clearly wasn’t going to accept this sort of nonsense from Accor. Within about three minutes an email came through from Accor confirming the cancellation of the duplicate room and the hotel called me to confirm that they’d fixed it. My impressions of the hotel had now firmly shifted from sceptical given the reviews to really liking their customer service. As an aside, Accor should have a set-up which allowed them to do this, but I was just pleased that it was all resolved.

    It’s an interesting building, it’s an old hotel that was originally known as the Ship and then became the Royal County Hotel.

    And here’s the plaque at the hotel’s entrance to prove it. The member of staff at check-in was personable and helpful, giving me all of the information that I needed about my stay. At this point I was really struggling to establish why they were picking up so many bad reviews.

    In the area at the base of the stairs, I can’t imagine when this would have last been used for coats, but it felt like part of the hotel’s history. The hotel is old and so there are windy and twisting corridors all over the place, I thought it was all quite charming.

    I stayed at this hotel twice and was given the same room on both occasions, it was Indian themed and that seems to be a throwback to before it became an Accor hotel. The decoration was quirky, but the room was clean and comfortable, so I was still wondering why the reviews were poor.

    The bathroom which wasn’t exactly modern, but it was clean and functional.

    The welcome drink arrangement is unusual, it’s offered by the Indian restaurant that now seems to be separately owned, but was once the hotel’s main restaurant area. On the first occasion a staff member asked what beer I’d like and an interfering manager behind said “it’s Cobra only” which was an unnecessary intervention I thought as I’d already said Cobra would be fine. On the second occasion, I asked for a Cobra and was surprised to see I was being given the much larger bottle. The interfering manager looked horrified, but the bottle was already open before he could stop it. There’s clearly a customer service issue here, but I’m not going to blame the hotel for that.

    As the hotel’s breakfast room now has an Indian restaurant in it, there’s a free takeaway bag offered, which unusually includes a refrigerated carton of milk instead of some odd slightly chilled UHT arrangement. I thought that the breakfast was entirely adequate and there’s a room where guests can get free coffees and teas at any time, although these facilities are also in the room.

    The customer service throughout at the hotel was impeccable and the staff here were as good as I could have expected at a higher end Accor property. Indeed, I very much liked this hotel, so I felt that a closer look was needed as to why so many other guests were annoyed at their stay.

    “If I could rate this 0 I would. The worst hotel I have ever stepped foot in. Do not waste your time or money. Staff are rude and their customer service is appalling. All rooms are awful, they were that bad I made other arrangements to stay elsewhere as I physically could not stay there. Shocking”

    This review is from a couple of days before I visited. All the rooms are clearly not awful, but I’m puzzled how one person manages to find all of the staff rude whereas the four staff that I encountered were all very customer service focused.

    “Probably the worst hotel I’ve stayed in, and i travel a lot. Broken shower holder, so water went everywhere . Water either very hot or cold. Very squeaky floor boards. Dated room and had to keep my shoes on when moving about. A-lot of drunks in the hotel keeping us awake during the night and close to the main road so also kept awake by local traffic. If you want a cheap room for a night out and don’t care where you sleep this is ideal. If you’re with your family then I suggest elsewhere. Definitely won’t recommend to anyone.”

    It is possible that this is why I had a different experience, or at least to some degree, as the room they gave me was at the rear of the hotel and near the end of a corridor, so I was far away from any noise. But perhaps I just got lucky….. There are also several reviews annoyed that no tea and coffee facilities were included, but my room had a kettle and it’s not as though I was upgraded to a suite.

    I do have some history with this hotel, as they cancelled a booking on me last year, which was disappointing, but it was a fair way in advance of the booking. They tried to transfer me to the nearby hotel but there was a mess-up with the bookings and I just gave up, which is partly why I came back this time. I’d be surprised if they remember those interactions, although I found the staff helpful then as it wasn’t their fault they were closing, but maybe they wanted to be helpful after the problems of last year.

    Either way, I liked this hotel and would happily return. It is though an older building and the set-up is old fashioned given that, it reminds me of the Ibis Styles Croydon which has a similar old hotel arrangement. For anyone who likes new and shiny, there’s the Novotel and Ibis hotel which is just around the corner, so something for everyone (or nearly everyone).

    There’s more information about the hotel here.

  • Gdansk – Hotel Novotel Gdańsk Centrum (Repeat Visits)

    Gdansk – Hotel Novotel Gdańsk Centrum (Repeat Visits)

    I wrote about the Novotel Gdansk Centrum a couple of weeks ago after my first stay, but I made several repeat visits and it’s fair to say that I think it’s a very well run hotel. It seemed very quiet on my first visit, but things have picked up somewhat now which I’m pleased to see.

    I’ve been given a series of different rooms, one of them was a themed Japanese room.

    I’m not sure of the functionality of this themed room, especially since they took the sofa out to fit everything else in, but I do like it when hotels have an quirky element. Especially when they’re built as corporate hotels which have a brand standard, some variety added to the mix seems useful to me.

    That’s what the standard room looks like. On every occasion the room was clean and tidy, with no noise issues internally or externally on any night. I also appreciated the Nespresso coffee machine, even though I’m trying to cut my coffee consumption.

    I’ve gone through a range of welcome drinks as well, including Żywiec Porter, Żywiec APA and Żywiec IPA.

    And the assorted welcome gifts, which I always very much appreciate. In one case the manager came to the room to hand the gift over, which I was I suspect as I was given the wrong room at check-in, but whatever way, this makes me feel very welcome. The honey roasted peanuts and those truffles really are delightful.

    In case the hotel wondered where its salami and gherkins kept going, there’s the answer.

    The staff here have been friendly throughout, to the point where the helpful man who works endlessly hard judging by how often he’s at reception, now recognises me. As a hotel, it seems impeccably managed to me, there have been no problems during any of my stays and I think that it represents excellent value for money given that the prices have been so low recently. All very lovely. There’s more information about the hotel here.

  • Accor Hotels in Poland

    Accor Hotels in Poland

    I thought I’d create this list as I’ve visited a relatively large number of Accor hotels in Poland and it’s a handy way to link to my blog posts about them. I understand that all Accor hotels in Poland are operated by Orbis Hotels and they frankly are managing these hotels to a very high standard, with a much better consistency than many of the franchises in the UK which are all over the place in terms of consistency.

    I couldn’t find a list of hotels that Orbis operate in Poland, so I might have missed some off. However, this will do for a start. I’d merrily recommend any hotel operated by Orbis, my stays in Accor hotels in this country have nearly all been excellent, with some reaching exceptional standards.

     

    BIALYSTOK

    Ibis Styles Bialystok : [I’ve stayed here] – More information about the hotel

    Mercure Bialystok : [never stayed] – More information about the hotel

     

    BIELSKO BIALA

    Ibis Styles Bielsko Biala : [never stayed] – More information about the hotel

     

    BOLESLAWIEC

    Ibis Styles Boleslawiec : [never stayed] – More information about the hotel

     

    BYDGOSZCZ

    Mercure Bydgoszcz Sepia : [never stayed] – More information about the hotel

     

    CIESZYN

    Mercure Cieszyn : [never stayed] – More information about the hotel

     

    CZESTOCHOWA

    Ibis Czestochowa : [I’ve stayed here] – More information about the hotel

    Mercure Czestochowa : [never stayed] – More information about the hotel

     

    GDANSK / GDYNIA / SOPOT

    Ibis Gdansk Stare Miasto : [I’ve stayed here] – More information about the hotel

    Mercure Gdansk Posejdon : [never stayed] – More information about the hotel

    Mercure Gdansk Stare Miasto : [never stayed] – More information about the hotel

    Mercure Gdynia Centrum : [I’ve stayed here] – More information about the hotel

    Novotel Gdansk Centrum : [I’ve stayed here] – More information about the hotel

    Novotel Gdansk Marina : [I’ve stayed here] – More information about the hotel

    Rezydent Sopot MGallery : [never stayed] – More information about the hotel

    Sofitel Grand Sopot : [never stayed] – More information about the hotel

     

    GNIEZNO

    Ibis Styles Gniezno Stare Miasto : [never stayed] – More information about the hotel

     

    GRUDZIADZ

    Ibis Styles Grudziadz : [I’ve stayed here] – More information about the hotel

     

    JELENIA GORE

    Mercure Jelenia Gore : [never stayed] – More information about the hotel

     

    KARPACZ SKALNY

    Mercure Karpacz Skalny : [never stayed] – More information about the hotel

     

    KATOWICE

    Ibis Budget Katowice Centrum : [I’ve stayed here] – More information about the hotel

    Ibis Katowice Zabrze : [never stayed] – More information about the hotel

    Mercure Katowice Centrum : [never stayed] – More information about the hotel

    Novotel Katowice Centrum : [never stayed] – More information about the hotel

     

    KRAKOW

    Bachleda Luxury Hotel : [never stayed] – More information about the hotel

    Ibis Budget Krakow Bronowice: [I stayed here in 2016, but it was just before I started the blog] – More information about the hotel

    Ibis Budget Krakow Stare Miasto : [never stayed] – More information about the hotel

    Ibis Krakow Centrum : [I’ve stayed here] – More information about the hotel

    Ibis Krakow Stare Miasto : [I’ve stayed here but didn’t write about it] – More information about the hotel

    Ibis Styles Krakow Centrum : [never stayed] – More information about the hotel

    Ibis Styles Krakow East : [never stayed] – More information about the hotel

    Mercure Krakow Fabryczna City : [never stayed] – More information about the hotel

    Mercure Krakow Stare Miasto : [never stayed] – More information about the hotel

    Novotel Krakow Centrum : [never stayed] – More information about the hotel

    Novotel Krakow City West : [never stayed] – More information about the hotel

     

    KRYNICA ZDROJ

    Mercure Krynica Zdroj : [never stayed] – More information about the hotel

     

    LODZ

    Ibis Lodz Centrum : [I stayed here in 2018, but it was just before I started the blog] – More information about the hotel

    Novotel Lodz Centrum : [never stayed] – More information about the hotel

     

    LUBLIN

    Ibis Styles Lublin Stare Miasto : [never stayed] – More information about the hotel

    Mercure Lublin Centrum : [I stayed here in 2016, but it was just before I started the blog] – More information about the hotel

     

    NOWY SACZ

    Ibis Styles Nowy Sacz : [never stayed] – More information about the hotel

     

    NOWY TARG

    Ibis Styles Nowy Targ : [never stayed] – More information about the hotel

     

    OPOLE

    Mercure Opole : [I’ve stayed here] – More information about the hotel

     

    PIOTRKOW

    Hotel Mercure Piotrkow Tryb. Vestil : [never stayed] – More information about the hotel

     

    POZNAN

    Ibis Poznan Centrum : [never stayed] – More information about the hotel

    Ibis Poznan Polnoc : [I’ve stayed here] – More information about the hotel

    Ibis Poznan Stare Miasto : [I’ve stayed here but didn’t post about it] – More information about the hotel 

    Mercure Poznan Centrum : [never stayed] – More information about the hotel

    Novotel Poznan Centrum : [never stayed] – More information about the hotel

    Novotel Poznan Malta : [never stayed] – More information about the hotel

     

    RACLAWICE

    Mercure Raclawice : [never stayed] – More information about the hotel

     

    SIEDLCE

    Ibis Styles Siedlce : [never stayed] – More information about the hotel

     

    SZCZECIN

    Ibis Szczecin Centrum : [I’ve stayed here but before the blog] – More information about the hotel

    Novotel Szczecin Centrum : [never stayed] – More information about the hotel

     

    TOMASZOW LUBELSKI

    Ibis Styles Tomaszow Lubelski : [never stayed] – More information about the hotel

     

    TORUN

    Ibis Budget Torun : [I’ve stayed here] – More information about the hotel

    Mercure Torun Centrum : [never stayed] – More information about the hotel

     

    WALBRZYCH

    Ibis Styles Walbrzych : [never stayed] – More information about the hotel

     

    WARSAW

    Ibis Budget Warsaw Centrum : [I’ve stayed here] – More information about the hotel

    Ibis Budget Warsaw Reduta : [never stayed] – More information about the hotel

    Ibis Styles Warsaw Centrum : [I’ve stayed here] – More information about the hotel

    Ibis Styles Warsaw City : [I’ve stayed here] – More information about the hotel

    Ibis Styles Warsaw West : [I’ve stayed here] – More information about the hotel

    Ibis Warsaw Centrum : [I’ve stayed here] – More information about the hotel

    Ibis Warsaw Ostrobramska : [I’ve stayed here] – More information about the hotel

    Ibis Warsaw Reduta : [I’ve stayed here] – More information about the hotel

    Ibis Warsaw Stare Miasto : [I’ve stayed here] – More information about the hotel

    Mercure Warsaw Airport : [I’ve stayed here] – More information about the hotel

    Mercure Warsaw Centrum : [I’ve stayed here] – More information about the hotel

    Mercure Warsaw Grand : [never stayed] – More information about the hotel

    Mercure Warsaw Ursus : [I’ve stayed here] – More information about the hotel

    Novotel Warsaw Airport : [I’ve stayed here] – More information about the hotel

    Novotel Warsaw Centrum : [I’ve stayed here] – More information about the hotel

    Raffles Warsaw : [never stayed] – More information about the hotel

    Sofitel Warsaw Victoria : [I’ve stayed here] – More information about the hotel

     

    WIAZOWNA

    Mercure Wiazowna Brant : [never stayed] – More information about the hotel

     

    WROCLAW

    Bridge MGallery : [never stayed] – More information about the hotel

    Ibis Budget Wroclaw Poludnie :  [I stayed here in 2017, but it was before I started the blog] – More information about the hotel

    Ibis Budget Wroclaw Stadion : [never stayed] – More information about the hotel

    Ibis Styles Wroclaw Centrum : [never stayed] – More information about the hotel

    Ibis Wroclaw Centrum : [never stayed] – More information about the hotel

    Mercure Wroclaw Centrum : [never stayed] – More information about the hotel

    Novotel Wroclaw City : [never stayed] – More information about the hotel

    Novotel Wroclaw Centrum : [never stayed] – More information about the hotel

     

    ZAKOPANE

    Mercure Zakopane : [never stayed] – More information about the hotel

  • Gdansk – I Am Polishing My Polish

    Gdansk – I Am Polishing My Polish

    I got this at the Hotel Novotel Gdańsk Centrum and I rather liked it as a Do Not Disturb hanger for the door. Nice touch I thought.

  • Gdansk – Hotel Novotel Gdańsk Centrum

    Gdansk – Hotel Novotel Gdańsk Centrum

    This is a new Accor hotel to me, the centrally located Novotel Gdansk, which has rooms at relatively low prices at the moment, around £25 per night. Given that Novotel is hardly the budget brand of Accor, that’s a very reasonable price. This is a view of the hotel’s gardens, although some imagination has to be used at the moment.

    The large foyer with its football tables and other distractions for guests, including a number of games consoles. The check-in process was efficient, although I had to wait for a staff member to arrive as if they didn’t expect many guests, although more on that later. All very welcoming though and everything seemed clean and organised.

    A functional and clean room, with a sofa and all the facilities that I would expect. There were no internal or external noise issues at all, so everything was peaceful.

    The welcome gift which I’ve had numerous times before, but I’m always pleased to see it in the room as it’s a handy snack.

    Woooo, a Nespresso machine. OK, I’m easily pleased.

    It felt only appropriate to go for the Żywiec Porter as my welcome drink on my first night back in Poland. It tasted exactly the same as it did a few weeks ago, so all to the good….

    The breakfast buffet arrangement, a very decent selection of cold meats, cheeses and the like. They also asked me if I wanted any eggs cooked and I opted for fried eggs, but I can’t recall being asked this question at an Accor hotel before other than the Sofitel in Warsaw. Which brings me to the situation that I’ve never stayed at an Accor hotel where I haven’t seen another guest, whether at check-in, in the public areas or at breakfast. That did explain the lack of noise issue in the hotel, it all felt a little odd.

    The lack of other guests meant that I had the entire breakfast selection to myself for the 40 minutes that I was there. This usually sounds a lovely thought for convenience and not being annoyed by other guests, but it did feel strange. Anyway, everything was clean and comfortable, so all to the good.

    The reviews aren’t quite as positive as I’d expected and this mostly seems to be down to the rooms being dated. I’m not sure that I understand that from my room, but it’s possible they’re started to renovate and update them and I had a newer decor.

    On a different issue, there was this 1 out of 5 review from a seemingly livid customer:

    “i delivered food to my hotel room ,two days in row,first day it was no problem,the delivery guy comes to my door,second day I order food from wolt again,and the receptionionist calls me and says my food is here,i say ok.do he deliver on my door,then she just hangs up the phone,and i think ok,they will probably come,i wait 5 minutes and still no food on my door,so i go to reception ,and there my food was , and i ask why does he not deliver on door,she say deliverer cannot deliver on room door cause he is not guest,then the whole point of food delivery is wasted.i have never had any problems with having food deliveried to my hotelroom door,and have done it many countries before.”

    On a different matter I was talking to a Deliveroo driver a few weeks ago about this issue and he mentioned that there are a minority of people in hotels who are like this and demand their driver tries to navigate around a hotel through all the security precautions. He has taken to asking everyone ordering at hotels to wait at the front of the building or in reception to collect the food, which seems a very reasonable request to me. It seems very harsh to be so rude to a hotel and attempt to mark them down for trying to keep their hotel secure. But, I’ve digressed again here.

    I had absolutely no complaints about this stay, especially at the low prices that they’re charging, and I’m back at the hotel a couple more times over the next week and perhaps it’ll be a little busier.

  • Warsaw – Ibis Styles Warszawa Centrum

    Warsaw – Ibis Styles Warszawa Centrum

    I’ve stayed at this relatively new hotel before, it’s not really that central, but I liked it previously. It’s also next door, and indeed the hotel is visible to the left in the above photo, to the Ibis Budget that I stayed in last week. The check-in was swift and efficient, with a slightly early check-in being possible which was useful.

    The room is colourful and I like this sense of informality and fun.

    The shower arrangement wouldn’t be ideal for everyone, where a curtain can open it up to the rest of the room.

    The view of the ceiling from the bed. It’s definitely not for everyone, but it is better in my view to sterile and dull. Incidentally, despite this being a new build hotel, they did have windows that open, which is now a requirement of mine in hotels (although it’s sometimes hard to work out which ones have sealed up rooms, but fortunately it’s very few Accor hotels in Poland).

    The welcome gift, these chocolate pastries were delicious.

    I went to the bar to get a welcome drink and was pleased to be offered a choice of five craft beers, as well as the more standard options that are available in Accor hotels. This is a great little enterprise and is a change to when I last visited and had no decent choice at all.

    The breakfast in the morning is included in the room rate and it’s all a little oddly laid out in the space that they have. I found it slightly illogically laid out, but I often find things complex so that didn’t concern me. Some of the items weren’t perhaps of the best quality, although they’ve got a lot of fruit for guests to make juices from which is a decent idea. They’ve also got the honey arrangement that I’ve only previously seen at the Crowne Plaza in Dublin where I stayed a few weeks ago. There were some hot items as well such as scrambled eggs and sausages, although these didn’t look overly appealing. Anyway, there was plenty of choice and other guests seemed happy.

    I liked this whole hotel and paid for it using the Accor rewards points offer, so that was all rather handy. It was spotlessly clean throughout and the staff were always helpful. I thought it was slightly odd that coffee is provided downstairs free of charge at all times, but they provide kettles and tea in the rooms. This is a hotel that I’d come back to though, a really quite lovely stay and there were no noise issues either internally or externally.