This is a new Accor hotel to me, the centrally located Novotel Gdansk, which has rooms at relatively low prices at the moment, around £25 per night. Given that Novotel is hardly the budget brand of Accor, that’s a very reasonable price. This is a view of the hotel’s gardens, although some imagination has to be used at the moment.
The large foyer with its football tables and other distractions for guests, including a number of games consoles. The check-in process was efficient, although I had to wait for a staff member to arrive as if they didn’t expect many guests, although more on that later. All very welcoming though and everything seemed clean and organised.
A functional and clean room, with a sofa and all the facilities that I would expect. There were no internal or external noise issues at all, so everything was peaceful.
The welcome gift which I’ve had numerous times before, but I’m always pleased to see it in the room as it’s a handy snack.
Woooo, a Nespresso machine. OK, I’m easily pleased.
It felt only appropriate to go for the Żywiec Porter as my welcome drink on my first night back in Poland. It tasted exactly the same as it did a few weeks ago, so all to the good….
The breakfast buffet arrangement, a very decent selection of cold meats, cheeses and the like. They also asked me if I wanted any eggs cooked and I opted for fried eggs, but I can’t recall being asked this question at an Accor hotel before other than the Sofitel in Warsaw. Which brings me to the situation that I’ve never stayed at an Accor hotel where I haven’t seen another guest, whether at check-in, in the public areas or at breakfast. That did explain the lack of noise issue in the hotel, it all felt a little odd.
The lack of other guests meant that I had the entire breakfast selection to myself for the 40 minutes that I was there. This usually sounds a lovely thought for convenience and not being annoyed by other guests, but it did feel strange. Anyway, everything was clean and comfortable, so all to the good.
The reviews aren’t quite as positive as I’d expected and this mostly seems to be down to the rooms being dated. I’m not sure that I understand that from my room, but it’s possible they’re started to renovate and update them and I had a newer decor.
On a different issue, there was this 1 out of 5 review from a seemingly livid customer:
“i delivered food to my hotel room ,two days in row,first day it was no problem,the delivery guy comes to my door,second day I order food from wolt again,and the receptionionist calls me and says my food is here,i say ok.do he deliver on my door,then she just hangs up the phone,and i think ok,they will probably come,i wait 5 minutes and still no food on my door,so i go to reception ,and there my food was , and i ask why does he not deliver on door,she say deliverer cannot deliver on room door cause he is not guest,then the whole point of food delivery is wasted.i have never had any problems with having food deliveried to my hotelroom door,and have done it many countries before.”
On a different matter I was talking to a Deliveroo driver a few weeks ago about this issue and he mentioned that there are a minority of people in hotels who are like this and demand their driver tries to navigate around a hotel through all the security precautions. He has taken to asking everyone ordering at hotels to wait at the front of the building or in reception to collect the food, which seems a very reasonable request to me. It seems very harsh to be so rude to a hotel and attempt to mark them down for trying to keep their hotel secure. But, I’ve digressed again here.
I had absolutely no complaints about this stay, especially at the low prices that they’re charging, and I’m back at the hotel a couple more times over the next week and perhaps it’ll be a little busier.