Walking. Gossip. Travel.

Tag: Ibis Styles

  • Reading – Ibis Styles

    Reading – Ibis Styles

    The reviews of this Accor hotel in Reading are, being honest, dismal and they’re sitting at 3.2 out of 5, which is about the sort of territory that the dreadful hotels operated by Britannia are running at. I wasn’t expecting the most decadent of stays, as there didn’t seem much that was pointing in the right direction for this hotel.

    On the morning of the booking, the hotel phoned me, and unusually I thought I’d better answer as I didn’t want to discover that my hotel booking had been cancelled. It was the hotel asking if I really wanted two rooms, and I replied that I didn’t, but it seems that Accor took a duplicate booking due to a technical error. I should have noticed this as they did email me, but it was easy to miss and the booking didn’t duplicate on my future Accor bookings which I would have seen. Anyway, the staff member was really quite charming and said the hotel was happy to cancel one room, I just needed to phone Accor.

    And Accor were bloody dreadful. They said they couldn’t do anything about it, although they were polite whilst being annoying. This is the problem with this awful global call centre operation that they have, their call handling staff have no discretion or flexibility. If the call centre for each country was actually within the country in which their hotels were, then their call staff could have a much more personal relationship with the hotels they’re meant to be serving. In short, Accor said they couldn’t help as they had no way of contacting their own hotel. I mean, by phone I would have thought was a possible way, but apparently call centre staff aren’t allowed phones. I wasn’t best pleased with Accor at this stage.

    Anyway, I phoned the hotel back and the wonderful lady I had been speaking to answered and she clearly wasn’t going to accept this sort of nonsense from Accor. Within about three minutes an email came through from Accor confirming the cancellation of the duplicate room and the hotel called me to confirm that they’d fixed it. My impressions of the hotel had now firmly shifted from sceptical given the reviews to really liking their customer service. As an aside, Accor should have a set-up which allowed them to do this, but I was just pleased that it was all resolved.

    It’s an interesting building, it’s an old hotel that was originally known as the Ship and then became the Royal County Hotel.

    And here’s the plaque at the hotel’s entrance to prove it. The member of staff at check-in was personable and helpful, giving me all of the information that I needed about my stay. At this point I was really struggling to establish why they were picking up so many bad reviews.

    In the area at the base of the stairs, I can’t imagine when this would have last been used for coats, but it felt like part of the hotel’s history. The hotel is old and so there are windy and twisting corridors all over the place, I thought it was all quite charming.

    I stayed at this hotel twice and was given the same room on both occasions, it was Indian themed and that seems to be a throwback to before it became an Accor hotel. The decoration was quirky, but the room was clean and comfortable, so I was still wondering why the reviews were poor.

    The bathroom which wasn’t exactly modern, but it was clean and functional.

    The welcome drink arrangement is unusual, it’s offered by the Indian restaurant that now seems to be separately owned, but was once the hotel’s main restaurant area. On the first occasion a staff member asked what beer I’d like and an interfering manager behind said “it’s Cobra only” which was an unnecessary intervention I thought as I’d already said Cobra would be fine. On the second occasion, I asked for a Cobra and was surprised to see I was being given the much larger bottle. The interfering manager looked horrified, but the bottle was already open before he could stop it. There’s clearly a customer service issue here, but I’m not going to blame the hotel for that.

    As the hotel’s breakfast room now has an Indian restaurant in it, there’s a free takeaway bag offered, which unusually includes a refrigerated carton of milk instead of some odd slightly chilled UHT arrangement. I thought that the breakfast was entirely adequate and there’s a room where guests can get free coffees and teas at any time, although these facilities are also in the room.

    The customer service throughout at the hotel was impeccable and the staff here were as good as I could have expected at a higher end Accor property. Indeed, I very much liked this hotel, so I felt that a closer look was needed as to why so many other guests were annoyed at their stay.

    “If I could rate this 0 I would. The worst hotel I have ever stepped foot in. Do not waste your time or money. Staff are rude and their customer service is appalling. All rooms are awful, they were that bad I made other arrangements to stay elsewhere as I physically could not stay there. Shocking”

    This review is from a couple of days before I visited. All the rooms are clearly not awful, but I’m puzzled how one person manages to find all of the staff rude whereas the four staff that I encountered were all very customer service focused.

    “Probably the worst hotel I’ve stayed in, and i travel a lot. Broken shower holder, so water went everywhere . Water either very hot or cold. Very squeaky floor boards. Dated room and had to keep my shoes on when moving about. A-lot of drunks in the hotel keeping us awake during the night and close to the main road so also kept awake by local traffic. If you want a cheap room for a night out and don’t care where you sleep this is ideal. If you’re with your family then I suggest elsewhere. Definitely won’t recommend to anyone.”

    It is possible that this is why I had a different experience, or at least to some degree, as the room they gave me was at the rear of the hotel and near the end of a corridor, so I was far away from any noise. But perhaps I just got lucky….. There are also several reviews annoyed that no tea and coffee facilities were included, but my room had a kettle and it’s not as though I was upgraded to a suite.

    I do have some history with this hotel, as they cancelled a booking on me last year, which was disappointing, but it was a fair way in advance of the booking. They tried to transfer me to the nearby hotel but there was a mess-up with the bookings and I just gave up, which is partly why I came back this time. I’d be surprised if they remember those interactions, although I found the staff helpful then as it wasn’t their fault they were closing, but maybe they wanted to be helpful after the problems of last year.

    Either way, I liked this hotel and would happily return. It is though an older building and the set-up is old fashioned given that, it reminds me of the Ibis Styles Croydon which has a similar old hotel arrangement. For anyone who likes new and shiny, there’s the Novotel and Ibis hotel which is just around the corner, so something for everyone (or nearly everyone).

    There’s more information about the hotel here.

  • Warsaw – Ibis Styles Warszawa Centrum

    Warsaw – Ibis Styles Warszawa Centrum

    I’ve stayed at this relatively new hotel before, it’s not really that central, but I liked it previously. It’s also next door, and indeed the hotel is visible to the left in the above photo, to the Ibis Budget that I stayed in last week. The check-in was swift and efficient, with a slightly early check-in being possible which was useful.

    The room is colourful and I like this sense of informality and fun.

    The shower arrangement wouldn’t be ideal for everyone, where a curtain can open it up to the rest of the room.

    The view of the ceiling from the bed. It’s definitely not for everyone, but it is better in my view to sterile and dull. Incidentally, despite this being a new build hotel, they did have windows that open, which is now a requirement of mine in hotels (although it’s sometimes hard to work out which ones have sealed up rooms, but fortunately it’s very few Accor hotels in Poland).

    The welcome gift, these chocolate pastries were delicious.

    I went to the bar to get a welcome drink and was pleased to be offered a choice of five craft beers, as well as the more standard options that are available in Accor hotels. This is a great little enterprise and is a change to when I last visited and had no decent choice at all.

    The breakfast in the morning is included in the room rate and it’s all a little oddly laid out in the space that they have. I found it slightly illogically laid out, but I often find things complex so that didn’t concern me. Some of the items weren’t perhaps of the best quality, although they’ve got a lot of fruit for guests to make juices from which is a decent idea. They’ve also got the honey arrangement that I’ve only previously seen at the Crowne Plaza in Dublin where I stayed a few weeks ago. There were some hot items as well such as scrambled eggs and sausages, although these didn’t look overly appealing. Anyway, there was plenty of choice and other guests seemed happy.

    I liked this whole hotel and paid for it using the Accor rewards points offer, so that was all rather handy. It was spotlessly clean throughout and the staff were always helpful. I thought it was slightly odd that coffee is provided downstairs free of charge at all times, but they provide kettles and tea in the rooms. This is a hotel that I’d come back to though, a really quite lovely stay and there were no noise issues either internally or externally.

  • Barnsley – Ibis Styles

    Barnsley – Ibis Styles

    The Ibis Styles in Barnsley, which is around a 30 minute walk from the centre of the town. I had thought about getting the bus, but I couldn’t be bothered and so just walked there and back every day. Sometimes it’s just easier to walk than try and understand the bus ticketing policy. For those who don’t like walking everywhere or getting the bus, there’s a free car park on the site.

    This hotel wasn’t built as an Ibis Styles, it rebranded a few years ago when it became part of Accor, so it’s a slightly different design to what I’ve seen before from the chain.

    Every Ibis Styles has a theme, sometimes quite quirky, although this hotel seems to have gone for glass which is in fitting with the new Glass Works development in the town centre. The room was spacious, had a modern bathroom and was very clean.

    I quite like the look of all the lights, but I was slightly concerned that I’d break one. Not that I actually break much stuff, but it’s good to have something to worry about. I didn’t break any incidentally….

    The hot drinks arrangements, with a carton of water.

    My view from the window, there’s actually the M1 in there as well, but the railway line is more visible in this photo. I quite like the noise from the road and railway, something a little different. The windows open in this hotel which is quite handy, saves me complaining about sterile rooms.

    The welcome drink, which was satisfactory to me even though it’s from Greene King. I wasn’t given a drinks voucher and had to ask for one, which is never quite ideal. Friendly barman though and there was a choice of around eight different beers across the taps and fridges, which isn’t bad at all.

    The breakfast area, although I didn’t eat at the hotel and went to the neighbouring Toby Carvery on one morning.

    The reviews for the hotel are broadly positive, although the management seema  bit abrupt in their responses to the negative ones. They had a run of complaints about the decor and they responded:

    “The rooms are not dirty, however we have steam marks on most of our bedroom walls as the decorator who did our refurbishment in 2015 used the incorrect paint and we now are unable to remove any marks from the walls and the steam marks have stained the walls, we have tried our hardest to remove the marks. All our bedrooms now require a full re paint and this will be completed soon.”

    That must have been a bloody nightmare, go through a refurbishment and they end up worse than when they started. Anyway, it all seems fixed now. I really quite liked this hotel, it was all quiet and peaceful with the room cleaned and restocked every day.

  • Ibis Styles – No Longer Serving Free Breakfast

    Ibis Styles – No Longer Serving Free Breakfast

    I forgot to write about this a few months ago, but it’s relevant (or slightly relevant…) to the next post I’ll be making.

    Last year, Accor decided to change the brand image of their Ibis Styles network of hotels and remove the need for them to offer a free breakfast. It had been a little bit clunky for years though, some offered a basic continental breakfast only (which I liked, Ibis Styles Croydon did that) which was free, and some offered a paid-for cooked breakfast on top as well. That set-up was never really viable as it seemed to just annoy customers who thought they were getting free bacon and eggs, but had to fork out another £5 or so.

    That meant that an Ibis Styles hotel could offer a free continental breakfast, which would be fine for me, but they disappointed people who wanted a fully cooked breakfast. I asked at Ibis Styles Kensington earlier this year why the change had been made, as I worked through numerous breakfast bags during my many visits there and then they suddenly stopped. They said that Accor recognised that the free breakfast wasn’t meeting the demands of the customer and so hotels were given flexibility on what they offered. Apparently this process started before the health crisis, so must have been an ongoing problem for a few years.

    I like the differentiation of Ibis Styles, their branding is often quite fun and different, with a theme to each hotel. In a few locations, some of the themes are quite half-hearted and I can’t see why a hotel has picked to become an Ibis Styles over a simple Ibis. Anyway, the breakfast situation was clearly muddled, with hotels paying quite a lot of money out when there were two people and two kids in a room, and it’s not hard to note the guests who pinch stuff for their lunch and the like. Whether or not they should be doing that, it comes at quite an expense to the hotel.

    So, it was probably the right decision from Accor, although I’d like them to start offering the hotel deals which include breakfast again, I liked those. They were stopped during the last couple of years as breakfast rooms are already at, or near, capacity, but it’s definitely time for them to return.

    I mention this now as next door to the hotel I’m staying at, Ibis Styles Barnsley, is a Toby Carvery and so I went there for breakfast this morning instead. As it seems did a fair few other hotel guests, but that’s a different matter.

  • Glasgow – ibis Styles Glasgow Centre George Square

    Glasgow – ibis Styles Glasgow Centre George Square

    I have to begin by mentioning that I’m still having problems with Accor, so it is probably best for me to recommend that people book using a third party agent.

    With that little bit of negativity out of the way, I have to say that this hotel in Glasgow seems to be run to an incredibly high standard. I don’t know who the manager here is, but I’d suggest that they’re doing a great job and this is the best Accor visit since my little trip to Whitechapel Ibis Budget a few months ago.

    This messaging works for me, I love the slight irreverence. The welcome at the reception was genuine and authentic, with the staff member being engaging and helpful. Nothing felt scripted, it just seemed to be a personable greeting, so my first impressions were very positive.

    One of the worst hotels that I’ve visited was Ibis Styles Seven Kings, which I won’t whinge about again here. This hotel though nailed it though for me, the decor was modern, on-trend, bright, functional and everything was spotlessly clean. There was a desk, chair, sofa and thought had been put into the design elements here. I like the nod towards the cone statue as well, given that it’s just over the road.

    It’s hard to say this without sounding entitled, but I like to receive little gifts like this to acknowledge that I seem to spend half the year in Accor hotels. I’m a fan of Irn-Bru and Tunnocks, so this was a lovely welcome for me, something really positive that didn’t cost the hotel much. This is a time to acknowledge the rather lovely carpet in the room as well.

    It’s not possible to walk along the balcony, but I liked it being there.

    I was on the top floor, so there were some decent views over Glasgow. As a bonus, there was air conditioning in the room and it worked perfectly at nicely chilling the room as I wanted (it’s too hot in Glasgow at the moment…).

    I don’t know who wrote this, but they’re a good communicator. This fits entirely with the Ibis Styles brand, all nicely done again.

    I very much like the local nod towards Tunnock’s.

    They’ve even been creative with the carpet design, so someone has given massive thought to the decor at every customer touchpoint throughout the hotel. If I’m being honest, the lift arrangement wasn’t ideal, as they seemed to struggle with the number of customers. However, it didn’t reach the point of being annoying and guests seemed to be very cheery about everything, so all was well.

    Brave to do this so that it doesn’t look like graffiti, but they’ve pulled it off. It’s a better look in the lift than in the photo to be fair, but I was trying to avoid my reflection being in the photo.

    The restaurant and bar area, all spotlessly clean again.

    And my free welcome drink. I’m going to credit this Ibis Styles with making an effort to provide a range of beers and they had around six, although draft options were off due to a gas supply issue that was outside of their control. Entirely acceptable to me, as being offered a choice of Corona or Budweiser isn’t ideal, although I accept there are greater things in the world to worry about.

    I experienced no problems with this hotel at all, with no noise issues either internally or externally. I liked that they have WhatsApp if I needed to contact them and the staff were so friendly that this was the sort of hotel that I’m fairly confident would have fixed any issues if I had them. I tried to think of some things that the hotel could improve on, but there really aren’t any. The desk in the room looked a bit like it would collapse if someone jumped on it, a sign not of any problem with the hotel, but just how I couldn’t find any fault.

    The reviews of the hotel are generally very positive, not that this surprises me in the slightest. I’ve had a look at some of the negative reviews, and some seem to be a little aspirational, such as the guest who was unhappy that the hotel reception didn’t deliver them milk to the room when they phoned. Another negative review said simply “No fridges…what hotel has no fridges and no netflix”, although the answer to that is actually most of them.

    As a hotel, this is brilliant and I hope to come back here. All very nicely done. This is absolutely the reason that I like Accor hotels and why Ibis Styles used to be my favourable brand within the chain.

  • Birmingham – ibis Styles Birmingham Centre

    Birmingham – ibis Styles Birmingham Centre

    I was a little nervous of visiting this hotel, given how much I had to complain about in the terrible Ibis Styles Seven Kings hotel in London over the weekend. Incidentally, the promised communication from the general manager from there unsurprisingly didn’t happen, but that’s no surprise. Anyway, moving on from that disaster, I was hoping not to find another problem hotel. There comes a point where it would become clear that the problem was me, not the hotel.

    As a TLDR, this hotel in Birmingham is much better. The welcome at reception was authentic, smooth and efficient, with the welcome drink proffered without my asking for it. Lots of information about the hotel and the staff member was conversational, so my first impressions were positive.

    The rooms here all appear to be the same size, but reception mistakenly gave me a room they’d made up for a family.

    I fixed that. The room has some faults, but it’s a few years old and I suspect it’ll get renovated in the next few years. The windows don’t open, which I don’t like, but there are vents which mitigate the problem somewhat. There aren’t power points by the bed, but that’s a legacy of when the hotel was designed. It was otherwise clean and it has a desk, which I consider to be an essential in a hotel room (unlike the designers of the Ibis Styles Seven Kings, which I feel I might keep mentioning).

    The main light was flickering, but I reported that they had a bit of a broken bulb to reception and they had it fixed by the time I came back. The air conditioning is also central, with no way for the customer to cool or heat the room, which is absolutely not ideal either, but the temperature has been OK for me.

    The drinks selection was though inadequate, a choice of Bud and Corona is not much use to me and there should be a nod towards something local. By chance, a guest asked when I was there if they had any real ale and the polite staff member sent them to the pub next door. The hotel should offer bottled real ale here, this is in my view an omission which is easily fixed.

    I like these and I wouldn’t have expected those early times to be so quiet. I don’t like a breakfast with ambience, I like one with no people, so I went down at 07:15.

    The breakfast area, which is partly served by staff and partly self-service. Now that “Freedom Day” has gone by, I wonder how long these staffed sections will remain, but it was all efficient and well managed.

    And there we go. All fine and everything at the appropriate temperature, with the environment being spotlessly clean. Those pain au chocolate are generic, but I quite liked them with the above average machine coffee that they had. Incidentally, the breakfast is included and that used to be the case at more Ibis Styles, but Accor seems to have removed that as a requirement from the brand which is a shame.

    Unfortunately, the hotel has below average reviews, which is a shame given the friendliness of the staff. The problem is evident when looking at the detailed scores on Google, the location gets 4.8/5, the service gets 4.6/5 and the rooms 2.9/5, so it’s clear that a refurbishment would be better sooner rather than later. Problems seem to be mostly be about air conditioning, a lack of openable windows and slow wi-fi (it is quite slow as I checked) which with the exception of the latter they are likely to be difficult to fix now. There are very few negative reviews about the staff, so at least customers feel welcome and that’s important.

    I’m still here for a couple more days, but I’m not expecting any debacles, which means this is a hotel that I’m perfectly happy in. I got this as part of the Accor ‘three nights for the price of two, with free breakfast’ offer at the beginning of the year, although it’s the only one that the chain didn’t ultimately cancel due to some of their hotels still being closed. Anyway, it’s a relief not to have two bad hotels in a row (not that I get many hotels that I consider bad anyway).

  • London – Redbridge (Borough of) – Ibis Styles London Seven Kings

    London – Redbridge (Borough of) – Ibis Styles London Seven Kings

    [NB, I wrote this post mid-stay, and it got a little worse…..]

    I was very excited to hear about the opening of this new Ibis hotel in Seven Kings, near Ilford. Ibis Styles is my favourite brand within Accor, I like the quirky, informal and innovative design approach which often has some intriguing and brave themes. It’s also located next to a railway station and some rooms have views over the new Elizabeth Line trains (not yet officially called that, but they’re running into Liverpool Street and being tested through the central zone).

    I was eyeing this up to be my new favourite hotel given that it’s this side of London, especially as I’ve stayed at Ibis Styles Kensington 15 or so times over the last year. The omens were positive that Accor could pull something off here. I e-mailed the hotel asking if I could take photos of the public areas, as other hotels have said to ask them that and they can ensure I see everything that they want to show off. This hotel didn’t reply, but since it only opened on Monday, I thought that they might be busy. Although as a side issue, hotels ignoring e-mails does irritate me, it normally shows up wider problems.

    I had good cause to be hopeful, as the Ibis Budget Whitechapel have had a sensationally good renovation and they are absolutely on it. The management there replied to e-mails nearly instantly, they’ve got a cool design theme and they use Instagram to promote their hotel. I really rather love that hotel and will have to stay there more often.

    And before I start writing about this hotel, I know that nearly no-one will care and this post will never get more than 2,000 or so accesses, but there we go….. And I am also aware that the hotel has different rooms which might have led to me writing a very different post.

    The check-in process was torturous, although the team members here are enthused, friendly and clearly trying their best. Three asked if I had been having a good day, so I assume that’s part of the training. Unfortunately, the management here have skipped the rest of the training, with the knowledgeable and personable team member at reception not knowing much about Accor’s loyalty programme. That isn’t ideal for a new hotel opening, but these things happen and I didn’t view it negatively. It did mean I had to request a drinks voucher, which the hotel don’t have yet, but after consulting with a manager, they agreed they would provide a free drink.

    I paid for the room, after some confusion about whether the hotel accepted Amex (they thought they did, but it transpired that they don’t). I then realised that I had already paid for the room in advance, leading to a quick refund being issued. Anyway, I was still quite content at this stage as the team members were really engaging and so it would be unnecessarily harsh not to expect some mistakes here. To reinforce that point, the team members were as friendly as realistically could be possible, they were really doing their best.

    Back to the design, I’m not sure what the hotel’s theme is, I think it’s just an environmental one. I still like some of the mainland Europe themes, like Romans or space, something very different.

    The view from the hotel bar and reception, they’ve got a really good location here. It’s a fast rail route into London Liverpool Street, all really convenient. There’s also free car parking available for those who want to drive in.

    The room is dreadful and entirely inadequate as far as I’m concerned. The room photos for this room type had photos of a desk, but this small room didn’t have one. This sort of room size is in Ibis Budget territory (and Ibis Budget provide a desk) and it’s only marginally bigger than the deliberately designed small rooms of Hub by Premier Inn.

    I’ve on five different hotel advisory panels (including two from Accor, although I suspect with posts like this I’ll be purged) and they come up with some brilliant and innovative ideas. Premier Inn’s Hub concept is really thought through, they’ve made great use of the space, they’ve built in a desk, air conditioning and all I could want in a very small room. Other hotels have put forward for advance feedback some intriguing room concepts. The room designers here haven’t burdened themselves with any design attempt, they’ve shoved a bed in and some clunky lumpy thing in the corner. That green wall might look fine in a larger room, but in a small room it’s made the thing feel really quite drab.

    The next problem here is that the hotel windows don’t open. I don’t like this, but it’s manageable if there’s air conditioning. The hotel is boldly advertising that every room has air conditioning, but they don’t have, they have a cheap centralised air warming and cooling system (although I suspect the hotel operating company will argue they paid a lot of money for it). The rooms are simply too hot and there’s nothing that can be done. No windows, no fans, no cooling mechanism.

    The air conditioning system they’re using seems gloriously ineffective as well at pushing any fresh air into the rooms, it’s like the old aircraft that pump the same stale air around. At least Dreamliners and the like pull in fresh air to circulate, but goodness knows what system is in place here. I’ve digressed to writing about aircraft…..

    As part of the hotel’s plan to make their rooms as dingy, sterile and miserable as possible, they’ve put in sound proofing from the outside. I accept that’s likely appreciated by nearly every guest, but I like road noise, although I can’t really fault the hotel for my strange likings. Internally, the hotel doesn’t feel well built, as sound circulates around the building and I can hear neighbouring rooms.

    Nothing says “welcome” like some smashed biscuits. Although to be fair, they didn’t have to offer this.

    Anyway, rather than complain here when it was too late, I went to tell reception that I didn’t like the room and asked if they had one with a desk. Apparently they don’t, otherwise they’d have upgraded me, only the hotel’s five suites have a desk (which is not what the photos suggest). I did offer to pay more money for a better room (although Platinum guests should be upgraded anyway for free), but they apparently couldn’t help. The team member was polite, but it was clear that this was the best room the hotel had available. The Accor web-site has substantial room availability for this hotel on-line, so I’m not sure if the hotel’s room inventory system is broken (they were having technical problems with their hotel management software).

    Back to being positive, the hotel bar is much better, the designers have put some considerable effort into having a bright and airy feel to the public areas. For customers who want it, they can enjoy a drink with a view over the station for those who like people watching, it’s nice. I have no idea what the food menu is though as it’s not published on-line or in the rooms, but they serve meals.

    The beer selection is the worst I’ve seen in an Accor hotel in recent years, limited to Corona and Budweiser. Two generic beers with sod all effort made at localising the menu or offering some local beers. I’m not expecting decadent craft beer (although some hotels do make an effort in this area), but other Ibis hotels in the city do manage to have local beers from London. Accor were meant to be promoting an element of their localisation of their food and drink, but I can see no evidence that the hotel is reaching out to the community and local producers at all here.

    I think it’s clear that I don’t like this hotel and I can’t recall any Accor I’ve ever stayed at having worse rooms. For a new-build hotel where the rooms are five days old, this doesn’t bode well for the future of the hotel industry if this is the sort of rubbish that is going to be pumped out. Travelodge rooms are simply far better and I think even by their own measure, Travelodge are seen to be at the lower end of the scale in that regard. Really this hotel is operating at Ibis Budget standards, although is still someway behind locations such as Ibis Budget Whitechapel.

    Early media reports stated that this hotel would be the first UK venture for Novum Hotels, who I’ve stayed with numerous times and have been impressed with. They don’t list the hotel on their web-site, but if this mess of a hotel is anything to do with Novum I’ll be extra disappointed [I’ve checked since writing this, and I’m delighted this has transpired to be nothing to do with Novum and I’m not surprised at that. It’s actually run by Black & White Hospitality, part of the Marco Pierre White operation]. I suspect that this hotel will score fine initially in reviews, as I’m not convinced their rooms are all as basic and so I can imagine might be quite exciting with views over the railway and some seem to be more airy. But, I can only judge what they gave me, which was worse than I’d expect in an Ibis Budget.

    A five minute drive or a twenty minute walk away is the Holiday Inn Express Newbury Park, I’d recommend anyone stay there instead. The quality of the whole experience there was in a different league to this Ibis Styles. Incidentally, I should add that the prices here were low, but seem to be increasing, so they might have had lower rates initially to build up occupancy. And I have to credit this hotel with being the first one I’ve stayed in since the pandemic started which is cleaning the rooms daily, with the hotel paying for plenty of staff to be available.

  • London – Kensington and Chelsea (Borough of) – Ibis Styles Kensington (Eighth Visit)

    London – Kensington and Chelsea (Borough of) – Ibis Styles Kensington (Eighth Visit)

    This blog wouldn’t be complete without yet another post about this hotel in Kensington…. I still like the hotel, the welcome is friendly, the hotel is clean and the prices are highly competitive. Not only have I managed to post here multiple times about this hotel, I’ve also bored friends with it as well and one of them also happened to be staying here for the weekend.

    I was upgraded to a larger room and I think this is one of my favourites in the hotel. Spacious and with numerous seating options dotted around the place.

    There was a bath, as well as a separate shower (that isn’t in the photo), all very decadent.

    There is a balcony as well, but they’re locked that off.

    This was the view on Sunday morning. Rain. Not ideal…..

    There was no Tiger left, so this was my welcome drink choice. It was free, so I won’t complain.

    My obligatory breakfast bag photo…. I did go down in the basement to get a coffee, although it seemed to be measuring out rather small portions, albeit delicious tasting small portions.

    So, once again, all was fine and nothing exceptional happened that I feel the need to mention. And, this is good in a hotel, I don’t want too much drama. Incidentally, I hear that Richard had lots of drama in his two hotel visits this weekend elsewhere in the country, it’s a shame he doesn’t have a blog….

  • London – Kensington and Chelsea (Borough of) – Ibis Styles Kensington (Seventh Visit)

    London – Kensington and Chelsea (Borough of) – Ibis Styles Kensington (Seventh Visit)

    There has long not been much point my writing up my repeated visits to this hotel for anyone else, the duplication is rather high to say the least. But, since I’m writing this to remind me where I’ve been, I shall happily indulge myself.

    For the first time I’ve been given a room that I’ve had before, which was an upgrade to a larger double room. Spotlessly clean and with a window that opens to ensure ventilation. I like that. Incidentally, the hotel had a heap of heaters near to reception, so I’m probably the only guest that decided the room could be just that bit cooler. The only fault with the room was the one that was there weeks ago, the light on the table doesn’t work. But, I battled on without such luxury and decadence.

    The free welcome drink, my standard choice…..

    The breakfast hasn’t changed much over the last few months, it’s probably not going to satisfy some, but it’s perfectly sufficient as a little snack and I like their coffee. It’s hard for me to find fault, especially taking into account that this room cost under £25 per night, even before reward points are taken into account.

    So, not much else to add to my previous visits, but this is an excellent value for money option and just a short walk away from Earl’s Court railway station.

  • London – Croydon (Borough of) – Ibis Styles

    London – Croydon (Borough of) – Ibis Styles

    I think this was my fifth stay at this hotel, it’s a handy and convenient option for getting flights from Gatwick Airport (or what I call convenient anyway). I suspect the hotel would have wished I hadn’t booked two nights before my flight from Gatwick Airport in April, as I’ve postponed this stay on three occasions and had to contact them to ask why it suddenly got cancelled entirely a couple of months ago. But, they fixed the issues and all was well. Then, when I was at the hotel, I decided I want a different room on the second night. Although they were no doubt annoyed at me, they managed not to show it, which is a definite plus.

    The reception area and where the breakfasts would usually be served. I actually quite liked their breakfasts in the past, they were basic but entirely satisfactory, but they’ve been replaced now by grab bags until the current health crisis is over.

    This was my first room where I should have been for two nights. It’s in the crypt of the building (well, cellar, but I prefer the word I’ve used) and I didn’t much like it, although the design is fine, as there was a slight smell of damp. But, the room was well ventilated, with the option of opening the window and using the air conditioning, so all was well there.

    Well, until the room next door moved in, which involved a birthday party, what seemed like endless numbers of guests and banging of doors. I don’t know the rules on this at the moment, and nor did I check, but it wasn’t ideal. Headphones get rid of most of these issues, although they were pushing their luck a bit here in the neighbouring room. But, to be fair to them, the hotel hasn’t got door dampers on and it absolutely should have done.

    Anyway, I tolerated that situation (I don’t like conflict at the best of time) and hoped the guests wouldn’t be there the next day. I popped back to the room in the afternoon of the second day and the noise situation didn’t look like it’s improve. One woman shouted loudly to another guest “make sure you put your clothes on for when the food arrives” and after something like thirty door bangs which shook the room over the next ten minutes, I decided I wasn’t going to risk this debacle continuing. So, I had to do what a typical British person hates doing, which is to actually complain rather than tut silently about the situation.

    Now, I wouldn’t normally expect a hotel to say this, but since they did I assume they’re content for everyone to know, not that I’m one for gossip. But they told me that the room was occupied by a doctor and this seemed to be a first attempt to negate my complaint. I did add that I didn’t know if the guest they now had in was the same as the night before, although their pattern of behaviour was little different in terms of noise. I had by this point given up on the room, despite the suggestion they’d speak to the room occupant. I’m not sure that’s the best idea in these circumstances, as I don’t know what the occupant might think of that. To be fair, the manager did agree to a room change without my needing to ask for a third time, so all was well. And I’d add that this is the first room change I’ve requested in at least the last 100 hotels that I’ve stayed in (I had hoped for one in a hotel in Warsaw as the room was a bit small, but I didn’t ask for that) so I hardly make a habit of this.

    The second room, I liked this one (and it had a desk that was useable).

    As an aside (another one), I discovered that the air conditioning switched off if the window opened, which isn’t a bad policy. I was pleased I had moved, I much preferred this new room and there were no noise issues. There were clearly some minor damp issues as the hotel had painted over them, but it didn’t smell of damp and I was entirely happy. And, as a bonus, the shower in this second room had a choice of temperatures, where the first room was locked into just offering a scaldingly hot water temperature.

    The breakfast on day one, this isn’t a bad little effort. The milk is quite hard to open, so the easiest solution is to use the straw to pierce the carton and try and drain it from that. I say easiest, it was still a slight challenge, but that helped me wake up.

    And a little variety for the second day.

    So, overall, I can’t much complain about the hotel as the prices were towards the lower end of the scale. They do though perhaps need to look at the internal noise of doors slamming, but otherwise, there were no huge problems. I’m not sure I dare stay again, but I wouldn’t suggest that there are any reasons why others shouldn’t.