My experiences of Flixbus last year weren’t great to say the least, but I decided to give them one more chance. This is using the logic that an intra-Poland trip might be run along the lines of Polskibus (now subsumed by Flixbus), which used to be fantastic.
The booking process with Flixbus is actually very good, it’s easy to book and my fare was under £3, so that’s entirely reasonable for the journey from Katowice and Krakow. There’s also excellent tracking, so some significant money has been spent on the infra-structure.
There are more positives, the driver on the bus was polite and welcoming, the bus was clean and comfortable, and it’s clear that money has been invested in this too.
However, I find the service entirely unusable. Above is a photo of the bus stop that my ticket says it departs from, bus stop 9. It didn’t, it went from another part of the bus station. The tracking system saved this situation for me as I could see on the app where the bus was, but it didn’t save the trip for others. The bus sailed off leaving some passengers behind (I only realised this when it was too late to stop the driver) at the location it should have done.
It’s fair to say, solely judging on my experiences, they’ve definitely ruined Polskibus. Such a shame.