Hotels.com have since informed me that the hotel has withdrawn the refund option. Will repost about this….
The third in my series of hotels that I never got to stay at due to the coronavirus….. But, I like to post about positive experiences and this hotel refunded my non-refundable booking that I had made via hotels.com. This is particularly positive as I hadn’t yet contacted this hotel, so it was an entirely pro-active refund. I will try to ensure that I visit the hotel in the future, they’ve made this process entirely painless.