Walking. Gossip. Travel.

Tag: Accor

  • Birmingham – Ibis Birmingham New Street Station

    Birmingham – Ibis Birmingham New Street Station

    My stay tonight is at the Ibis Birmingham New Street station hotel, part of the Accor chain. It’s centrally located and as its name suggests, is near to New Street railway station.

    There’s a modern feel to the bar area and reception, so first impressions were positive. The staff member at reception was friendly, engaging and helpful, with everything feeling like it was well run. I got my drinks voucher without needing to ask and the hotel said they weren’t going to collect the 98p that was owing (I paid for nearly all of this stay with Accor rewards points), although I suspect it might appear on my card statement as these things tend to be automated. Either way, all nicely done and I like the personable check-in process. The staff member also mentioned that she was looking forwards to seeing me again next week, I hadn’t realised their system showed future linked bookings. I had forgotten I had booked here next week for three nights, but she was quite right.

    The bar area is comfortable, not very busy at the moment and fits in with the attempts to modernise the Ibis brand. Nice.

    There were a few beer options, none of them decadent, but the Camden Pale Ale is perfectly acceptable to me as a welcome drink. It doesn’t take much effort to offer something like this, rather than just shove a few Bud and Corona in the fridge and claim that’s a beer offering. Another engaging member of staff at the bar, there’s a welcoming feel and atmosphere to this entire hotel. In an ideal world the bar could probably ramp up its drinks offerings to be a bit more creative, but there are no problems currently with the choice.

    The room is clearly a few years old and it’s slightly smaller than Ibis rooms usually are. However, it’s a central location and it has a desk, so I’m happy. There’s an air conditioning unit under the window which seems to be disconnected (although reviews suggest they are still going in some rooms), but the window opens and there’s a fan, so that’s fine with me. This attempt to sterilise rooms by sealing them up annoys me when hotels do it, it’s nice here to actually have a window open and to hear the world outside. There are no small number of reviews complaining about the noise from the street, but I quite like that and I’m not sure what a city centre hotel is realistically meant to do about city noise. I like that they’ve given me a top floor room as well, not too near the lift.

    I’m not tempted by the breakfast which is £10, requires pre-booking and seems to allow a limited amount of each items, so no more than two sausages and two rashers of bacon I think it mentioned. Customers also had to choose which hot drink they wanted, but Ibis usually offer endless amounts of any particular item. It’s much cheaper to just go around the corner to JD Wetherspoon or a local cafe, but I imagine that these Covid limitations will be swept away soon enough.

    Anyway, I’m very pleased with my £35 per night stay, especially as it’s funded by Accor points from previous stays. The rooms probably need a refurbishment in the next few years, but they are currently clean and entirely functional, so there’s perhaps no huge urgency. Reviews are mixed, but I think most of the problem is the room pushing the scores down, the staff and location rate highly.

  • Accor – We’d Like Your Feedback Email

    Accor – We’d Like Your Feedback Email

    Probably in the best interests of everyone, there’s been a technical glitch in my feedback email following my Accor stay this weekend and it has blanked out the hotel name and corrupted the link.

    Anyway, I’ve got a positive vibe that I’m going to now get a run of excellent Accor hotels…..

  • London – Redbridge (Borough of) – Ibis Styles London Seven Kings (Update)

    London – Redbridge (Borough of) – Ibis Styles London Seven Kings (Update)

    I commented, at length, about the disappointing experience I was having at the Ibis Styles London Seven Kings hotel. Anyway, I was going to leave it at that since it’s a new hotel and I wrote the post mid-way through my stay and hoped it might get better. But, whether through spite or not, they’ve now left my room door open today after cleaning it. I’ll give them the benefit of the doubt about their intentions, but it’s really not ideal to leave customer rooms open all day.

    The hotel isn’t using phones in the room, instead they’re using a WhatsApp system to alert reception if customers have any questions or queries. I love these systems, it’s a great way for hotels to be able to engage with customers and have effectively real-time communications. They’re also alerting customers to this system at the reception desk. I thought this was great.

    I merrily report that my room has been left open all day to the reception desk using the WhatsApp system, just in case I later discover anything of theirs (or mine) has been stolen from the room. It transpires they haven’t bothered to look at their WhatsApp account since early evening of yesterday (26 hours ago). If someone had experienced an emergency in the room, no-one would know at Accor and there’s nothing the guest could do.

    Incidentally, I note a negative review the hotel has received today:

    “In the morning we went down for breakfast. Arrived in time, but the options what you can choose for the price, is zero. I asked for some bacon, but they not making on Sunday (???) No fruit to choose, no yoghurt, nothing… I’m really sad, but I can’t recommend this place.”

    Sounds a delightful breakfast……..

    Anyway, I move to another Accor hotel today, let’s hope it’s a more positive engagement   🙂

    [as an aside, the hotel did notice their WhatsApp message at 3am and mentioned the general manager would get in touch when they got in. They haven’t, but I think it’s best that my stay at this hotel is best forgotten for them and for me……]

  • London – Barking and Dagenham (Borough of) – Ibis Barking

    London – Barking and Dagenham (Borough of) – Ibis Barking

    Of no great relevance to anyone other than me, but I’ve realised that I’ve never written about the Ibis at Barking, despite having stayed there three times. Given I can be quite a completist, I feel the need to quickly note a few things about the hotel for my own record if nothing else….

    This hotel is about an eight minute walk from Barking railway station or around ten minutes from East Ham underground station, so not ideally located for those using public transport (especially if they’re carrying things), but it’s also not in the middle of nowhere. There’s also an Ibis Budget very nearby, although I’ve not yet been to that one. Perhaps because of the location of the hotel, which is more suited for cars, it’s generally one of the cheaper Accor hotels in London, which is its main appeal to me. There is a reasonable amount of car parking on site, which is of no relevance to me, but it seems reasonably priced.

    The hotel has been clean and welcoming on my three visits here, all entirely functional and comfortable. There’s a small bar and restaurant area at reception which isn’t the largest, but it seems sufficient for the number of customers who want to use it. They have a slightly annoying system that the floor numbers don’t match the room numbers, so that the second floor has room numbers beginning with 3, but fortunately I manage not to let that concern me overly. All of the rooms appear to be the same, so there’s not much to add other than the photo above, with the usual Accor prefabricated shower pod being used as usual.

    The free welcome drink I had last week, which is a perfectly acceptable Brewdog Punk IPA. The drinks selection is not earth shattering, but it’s better than most other Ibis hotels, so I can’t much complain about that. I’ve never had any difficulties with noise, either internally or externally, nor indeed any other problems of note. So, all rather lovely.

  • London – Still No Refund from Accor

    London – Still No Refund from Accor

    Well, this isn’t ideal.

    A few weeks ago, Accor managed to book me into a hotel that was shut. They booked another hotel for me (for which they wanted a second payment), and said they’d call back the day after to resolve the matter. Two different staff members said that I would be refunded for the new stay as it was Accor’s fault. At the time I thought this was handled well and they mentioned they considered it very serious (they seemed to consider it more serious than I did) and seemed keen to help.

    I’ve been refunded some points by the closed Mercure Heathrow hotel for incidental expenses (which I kept to near zero, which was again generous of me given the circumstances), but haven’t heard a thing since (and they didn’t tell me that they had done this either). What is particularly annoying is that if I had booked with a third party booking site such as booking.com or hotels.com, then I would never have had to pay for the second hotel. As it stands, I’ve still paid for two hotels for three nights and Accor have refunded neither.

    I’m in the difficult position that Amex have said that they can arrange a chargeback to force Accor to respond. However, these are exceptional times and Accor have a lot of staff furloughed, so I’ve been giving them longer, although they’ve ignored me for a month. I asked Novotel Heathrow for help, but they’ve decided they won’t be responding at all. I can’t blame them, the Accor press office hasn’t replied either, so this seems to be a new cultural thing within the hotel company.

    Hopefully my £255.55 might be returned soon. It’s definitely not ideal.

  • London – Tower Hamlets (Borough of) – Whitechapel Ibis Budget

    London – Tower Hamlets (Borough of) – Whitechapel Ibis Budget

    I rather like the Ibis Budget chain of hotels and I positively miss the one in Torun with its all you can eat hot dogs for breakfast (I’m easily pleased). They’re basic, but usually clean and functional. And, best of all, generally they’re pretty cheap. I haven’t seen this one listed before, so it has either recently reopened or I’m just not very observant, and the latter is always a distinct possibility. Anyway, I opted to stay here for two nights given that it was keenly priced and I liked how central it was for the City of London (which was an excuse to visit a few more pubs in that area).

    The interior of the hotel is bright and well maintained. I’ll contact the hotel [done, and they’ve kindly sent the below] and see if they can let me have some photos of the public areas (I also forgot to take a photo of the large teddy bear on one of the seats, but there are some on the team’s Instagram channel at https://www.instagram.com/ibisbudgetlondonwhitechapel/), as I didn’t get chance to take any of my own. And the hotel staff were unfailingly polite and helpful, offering a friendly welcome and an engaging farewell. The hotel didn’t feel very busy at all, but there were always staff visible in the public areas and it felt like a safe environment.

    Above two images supplied by hotel, the one on the left is the large breakfast area, the one on the right is the reception area. This is far more Ibis Styles than Ibis Budget in design, I remain impressed at the investment that has been made here.

    This isn’t the Ibis Budget room that I’m used to, there has been some sort of large scale refurbishment here. The bathroom is modern and all within one room (often Ibis Budget have a separate toilet, a shower that is sort of open plan and a sink that is in the bedroom). There’s a pull down bed at the rear and a small desk in the corner. Some money has been spent here in this refurbishment and I think it’s looking rather good and certainly entirely functional. The hotel doesn’t offer hot drink making facilities or irons in the rooms, but, I have a Pret subscription and don’t use irons as I’m scared they might burn me, so this wasn’t an obstacle.

    I didn’t experience any noise issues either internally or externally, to the point that I did wonder how many guests were actually in the hotel. The air conditioning made the room very cold, which pleased me greatly, and I’m impressed at how easy it was to control the temperature, better than most other budget hotels.

    Not the view from my room unfortunately, but a view from one of the hotel windows near to the lifts. It’s about a ten-minute walk to the Tower of London and about a twelve-minute walk to Greggs.

    Perhaps not “sinfully decadent”, but this is a really sensible list of snacks that is easy for the hotel to provide. The prices aren’t unreasonable and this seems a well thought through list of options.

    All told, this was a hotel which exceeded my expectations, an engaging team of staff, a clean environment, modern rooms, decent air conditioning and a short walk to the underground and the city of London. For anyone who can get a room here at a similar price to Travelodge or similar, I’d pick here, as the rooms are better kitted out and that air conditioning is very useful (and would have been at Stratford Travelodge). All very lovely.

  • London – Kensington and Chelsea (Borough of) – Ibis Styles Kensington (Again)

    London – Kensington and Chelsea (Borough of) – Ibis Styles Kensington (Again)

    I stayed at this hotel about ten times last year, and have done so again this year several times. I stopped posting about the hotel given that I had little new to say (not that this usually stops me to be honest…..), but thought I’d do a little update here. Nothing much has really changed at the hotel, although breakfast is no longer included in the room rate. It was just a takeaway bag which was lacking a little in innovation towards the end, and I suspect that quite a lot of the food and drink was just being wasted. It’s possible to pay for this takeaway bag, but I haven’t yet been tempted to do so.

    The free welcome drink offered to me lacks in excitement, they don’t even have Tiger any more, so I selected a bottle of Budweiser. I see this as useful, as I’m trying to lower my average Untappd score (I don’t want to sound like I enjoy everything) and this is a perfect way of doing it.

    My room rate was £22.50 per night and I was staying for two nights, making this really quite excellent value for money. The hotel is just a short walk from Earls Court underground station, so is convenient for central London. There’s also a Greggs around the corner for those who need food and drink, as well as the Bolton pub which is nearby.

    For that price I was entitled to a solo room (since that’s what I booked), but I was upgraded for what I think is now the fourteenth time in a row in this hotel. What they lack in decadent welcome drinks and welcome gifts, they make up for in room upgrades. I even had my own little corridor in the room, as can be seen in the above photo. As an aside, the staff members here are always friendly and helpful, with no change to that on this visit.

    And the rest of the room, which was air conditioned, clean and comfortable. I didn’t have any noise problems from either inside or outside the hotel, so I still like staying here as it feels a safe and reliable environment. It’s a series of houses which have been joined together and turned into a hotel, hence the rather strange shape of the rooms. I think it all adds character to the arrangement though.

    Richard was staying at the same hotel, and was on the floor above. He laughed when he discovered the lift was out of order, as he likes carrying his giant bag up two flights of stairs. And, as an extra treat, there was a football outside of his room. Someone must have known that one of Norfolk’s biggest football fans was staying there. On a more petty level, I was very pleased to note that Richard didn’t have his own corridor in his more expensive room (although he did have larger cardboard cups than I did for his drinks, so he had a win there).

    Anyway, for £22.50 per night, this remains excellent value, and highlights how there remain problems with so few tourists coming to stay in the city. I can’t imagine the prices will be anything like this again in future years, so I will continue staying in London for as long as they are……

  • Accor Hotel at Heathrow – A Bit Shut

    Accor Hotel at Heathrow – A Bit Shut

    I arrived with great excitement to my Accor hotel near Heathrow (I’m not going anywhere from the airport, it was just where I was staying) and had the slightly annoying situation that it was shut. I said to myself that this definitely wasn’t ideal. A staff member on site helpfully told me that I’d come to the right hotel, but that it had been shut for five months. They added that this was the problem with booking with third party sites, and I’d need to contact them to deal with the issue.

    Unfortunately, I hadn’t used a third party site, I’d booked directly with Accor. So I phoned them and was delighted when a real life person answered the Platinum/Diamond support line (I was pleased my call got routed there, it made me feel important….). They were really quite friendly and they apologised several times, realising that the booking was valid for a shut hotel (if there’s such a thing as a valid booking for a shut hotel). The first stage of their resolution was to set up a complaint which they immediately upgraded to Stage 2. I don’t know what that means, but it sounded exciting. The second stage of their resolution was to rebook me in a nearby Novotel hotel as I didn’t fancy sleeping at the airport (I didn’t intend to recreate the film Terminal) and Heathrow never liked that at the best of times, so I imagine it’s impossible now. That worked out (the rebooking, not the sleeping at Heathrow), although they couldn’t get through to the hotel to guarantee the booking, but they booked it internally anyway.

    The resolution team is meant to be getting in touch with me over the next couple of days, although I like the hotel that I’ve been moved to. They did tell me to keep my receipts and get a taxi there, but I couldn’t be going through all that stress so I just walked the thirty minutes to the new hotel. It was a lovely walk near the Bath Road with the sun setting. Not the three night stay that I had expected, but I won’t complain at three nights at the Novotel.

    I would be annoyed, but I like Accor and to be honest, I quite like the drama and excitement….. The two staff members on the phone actually sounded interested in helping, so that was all positive. Although I’ve now got to work out where to get the 222 bus to get to the Piccadilly line….. I could get the Hotel Hoppa bus and charge Accor, but I hate that service and I don’t fancy faffing about sending receipts. Anyway, that’s another adventure I’ve gotten myself into.

  • London – Brent (Borough of) – Wembley – Ibis Wembley (again)

    London – Brent (Borough of) – Wembley – Ibis Wembley (again)

    I was at this hotel a few days ago (well, two days ago) and all was well with the stay. This stay again cost just a few pounds thanks to the Accor offer that they’ve currently got going on, which is most lovely and represented really excellent value for money.

    I commented on this lack of reception area in my last post, and it failed them on this visit. I had to traipse over to the bar to get help after standing here for too long (although I accept by traipse, I mean walk about three metres) and then the barman had to traipse back to the office. I don’t know how this set-up helps them, a traditional reception desk would make things easier. It didn’t take long to get checked-in and, anyway, I’m sounding grumpy and I’m not, I like this hotel.

    The room, which didn’t have the fancy television I had the other day. The room was again on the top floor, just around the corner from my previous room. As a positive, this television didn’t keep turning itself on.

    The view was a little less exciting than before, but still rather lovely.

    This was the free welcome drink, I had the same Goose Island option as before (although I’ve got muddled up on Untappd as I seem to have listed one wrongly), it’s a perfectly good option. I wonder whether they also operate Ibis Heathrow, as they have the identical drinks choices as that hotel. The barman was friendly and engaging, it’s a comfortable bar area they have themselves on the ground floor, although it’s not that large.

    Anyway, it was another comfortable stay, with everything being clean and organised. Keenly priced again at under £40, even without the Accor offers, it seemed quiet and I don’t think that they had that many guests in the hotel.

  • Accor – Super Power Your Reward Points

    Accor – Super Power Your Reward Points

    There’s a generous offer this week from Accor, which isn’t long after the previous ‘stay three times and get up to 6,000 points’ offer, which I did manage to get when I was in Poland. This latest e-mail reads:

    “Book Monday to Thursday for a boost of 500 Reward points. Book Friday to Sunday and pocket 1000 Reward points to craft stories money can’t buy*. Turn on all your senses with exciting experiences and new horizons.

    Fill your days making treasured memories, fill your evenings with giggles and stories shared.

    Play and stay your way.”

    I’m slightly uneasy about this offer as the terms and conditions just say participating hotels only, but there’s no way of finding out what they are. So, I’ve just booked via the link sent in the e-mail to avoid any debate about the matter (although sometimes there is a debate about the matter), but this is a very generous offer if it is being applied to all of the hotels that come up after visiting that link. Apparently the offer can be used up to five times, but we shall see this week, as I’ve booked what should in theory be four cheap nights in London.