Just meandering through my old photos and this is The Back of Beyond in Reading, operated by JD Wetherspoon. I visited in February 2022 and was mostly going to pubs in the Good Beer Guide, which explains the limited number of photos that I took in here.
As for the pub name, the chain explains:
“This pub stands on the site of a ginger beer factory, later used as a Salvation Army barracks, and takes its name from its location on the edge of town.”
I remember that this was an odd day as there were gale force winds and numerous venues weren’t opening at all, with all council buildings being closed. This pub is by the River Kennet and the chairs outside were blowing about so much that they were at risk of either losing them or one hitting a pedestrian. A team member calmly came in looking bedraggled from the gale to say the least and suggested “we had better close outside” in a rather understated manner. They certainly wouldn’t have closed inside.
As an aside, the beer is the Red Kite from Vale Brewery, but this was before the days that I wrote commentary on every beer as well as checking them in. Whilst I was there a member of the public was IDed by a polite team member, but they were aggressive and verbally abusive in response which created a bit of extra tension inside. I remember that the team members here seemed efficient and were evidently doing their best.
I remember that the pub was clean and seemed in a good state of repair, but I obviously couldn’t visit the outside area without the risk of being hit by a flying chair. There are some pubs that I visit that it’s the clientele that I worry about in that regard, but it was definitely just the weather on this instance.
Anyway, onto the reviews, with the venue being generally very well rated. The venue is still responding to reviews, which is a little unusual for the chain’s pubs.
“Me and my university friends are regulars at this spoons, my friends accepted a drink that we assumed is a gift from a family member. There was a mistake from the bartender who provided us with the wrong drink. And recognised the mistake and threatened us to be kicked out of the spoons if we didn’t pay, they went as far as stating that we have committed theft, when me and my friend rightfully asked him for his name he did not provide it, he was an older person with glasses. The customer service is a disgrace.”
Amazing how many reviews there are along the lines of “I assumed it was a gift from someone” when a customer has merrily gone and drunk something brought to the table in error.
“Myself & my husband have been regular customers for many many years of The Back of Beyond to eat & drink on Saturdays. We waited patiently at the bar to be served, lady behind bar said who was next & despite my husband saying it was him & putting his hand up she proceeded to serve someone else! We were clearly next as had been stood next to the lady she had just been serving. When we spoke up she said “don’t start anything” At this point we walked out. Needless to say we won’t ever return with that kind of treatment. Staff training in customer service is clearly required here!!”
To be fair to the bar staff, this sort of stuff is going to happen in a busy pub and this is why I like they have an app to order from…
“I’ve never felt so unwelcome by some of the staff here. My friends were celebrating my birthday and they called us out over a microphone for singing happy birthday. Im really disappointed in the service here”
I’m liking the pub even more.
“Got told off by the Quiz Master for singing happy birthday”
Yes, I’m on board with the pub now.
“You should review your age id identification. These days everything is checked online and no one’s carry an id after them.”
They carry an ID with them if they want to be served.
“People took over front part of pub by Office louder than your music on phone I played a little bit on my phone to be told it was too loud, but people can be louder. Brought food for 15 year old daughter with option of soft drink, choose alcohol free cider as in soft drinks, Girl brings drinks over and is Rude her words You got ID You got ID, not can I see ID Please. Also Law say she’s having Food she can have a alcohol free, Please educate your staff in UK Rules on this, Oh and to make us A Family feel even more uncomfortable in this Pub she when over to Bar to tell the other staff/ Managers of this, to which they end up staring at us the whole time in there. I no longer recommend this pub, not for families”
So playing music on a phone and then ordering non alcoholic beers for a 15 year old, it’s not going to end well….. I like JD Wetherspoon’s stance on both and their staff seemed very well trained on them to me.
Anyway, they usually have around eight real ales and it all seemed well run when I was there. The pricing is somewhere around the middle for the chain and it feels as if it has more of a student crowd in there. The venue had first opened in the 1990s and received an investment of over £850,000 in 2021 to modernise the pub, so I visited soon after all of that work was completed. If I go back, I’ll get some more photos to surprise and delight my two loyal blog readers….