As part of a little project that will become apparent (as I obviously don’t already have enough) I’m working through a list of JD Wetherspoon outlets that I’ve visited throughout the years. I’ve got to go back to 2017 for the last time I came here, I focused on other pubs when I was in Bedford last year.
The pub’s explanation for the pub name is:
“This pub is named after one of the most widely read books in the English language, written by John Bunyan, who lived most of his life in and around Bedford during the 17th century. Born in 1628, at Elstow near Bedford, his career as a writer and preacher was enriched by deep religious experiences throughout his life.”
The building, which is relatively really quite large, was formerly used as a furniture shop before it was turned into a pub and hotel.
It is so long ago that I came here that I appear to have ordered wine. I’ve matured a lot since then. I can use my wine knowledge here to be able to narrow this down to being a white wine.
For reasons I won’t go into here, this was a free meal so I had more than I usually would. I note my food habits don’t change much though.
This is I think one of the platters that they used to do before the chain shifted to small plates, I assume that’s some sort of chicken in the middle.
A dessert, I can see that someone else was paying….
And an Eggs Benedict for breakfast, very agreeable. I’d add that I stayed at the venue as well as they have rooms here.
Anyway, back to today and I feel the need to look at some of the reviews and this is one of the better rated JD Wetherspoon venues.
“Disgusting. Was in there for my friend’s birthday and she is a very shy person, playing the Wetherspoons game. We were thrilled to see lots of drinks at our table. However, this was interrupted by a foul mouth female manager, raising her voice at us. My friend was starstruck. This lady was telling us that due to a staff error, the drinks we had already started drinking were delivered wrongly to our table. Despite us explaining the situation, this was met with a ‘Shouldnt have drank those drinks’ and a lack of apology. She then further said that the security will throw us out if we didn’t pay the for the entire bill, which we obviously did not order. Not only verbally threatened, but now with a physical fear, my friend, who is 18, was abused and forced to pay for these drinks. Absolutely horrific experience, 0/10 and I should hope the manager is fired. This was on Saturday 20th September at around 10:45-11pm.”
Hope someone is fired because a customer drank a lot of drinks that they hadn’t paid for? Hmmmm.
“Great if you like to stand in a que. This venue has not adapted to present life after the lockdown but requires customers to que so that staff don’t have to question who’s next.”
This standing in a queue thing is becoming more common at pubs, but it’s hard to not join a queue if there already is one. This is why I use the app to avoid these confusing situations….
“Always so very pleased with the service and beer. Breakfast is a delightful treat, but the extended range off eggs Benedict options has disappeared. I loved those with smoked salmon or black pudding. Please reinstate them. Staff are polite and helpful; toilets are immaculate. However, today my regular Brewdog Punk IPA was out of stock and staff unable or unwilling to tell me when it will be back on. I left earlier than usual. Not happy.”
Always so very pleased with the service and beer, but gives one star….
“I came into the restaurant to use the toilet and when I came out I took a seat for a few minutes and began eating a snack I had with me, I was planning to get a drink but was approached by 2 staff members, one told me I had to leave because I was eating my snack, not even offering me a menu or asked if I would like to order anything, the other female staff member under her breath said I’ll confiscate your food if you don’t leave. As a result of this awful customer service and lack of professionalism I won’t ever be returning to this restaurant. Staff need to consider their behaviour.”
So a customer didn’t order a drink and sat down at a table to eat food from somewhere else. And then seems confused when this is questioned?
“Here on the 9/8/21 19.00pm for my lads 19th bithday meal .totally ruin by the staff who ask for ID. Unable able to give paper ID. But got proof on phone of driving licence. Still not good enough. Totally ruined birthday atmosphere. So left after main meal. Didn’t bother with pudding.Gutted. His dad. Not visiting again .”
In short, customer asks venue to break their licensing rules, the staff refuse and the venue gets one star.
“It’s what you expect to be honest. Reason for 1 star is you cant add comments for food.on the app or add any allergen information. We decided.to eat elsewhere due to not having any confidence with their allergens with only a big screen thing to check.”
The big screen has all the allergen information so customers know what they can order, but the customer hoped they could type their allergen requirements in as a note to the kitchen and thought that would be a better way?
“Under 18s after 9 pm on a Sunday evening not allowed. Even though we are eating…..hmmmmm loads of other people under the age of 18 in there hmm it is their local license policy to keep their license with the council apparently……. Although the law states it is not the case.”
The law very much states that venues to have to meet local licensing law….
“Visited with my 18 year old son after we both finished work at 8pm, had a meal each and he had a cider, ordered on the APP and when it arrived the girl politely asked if he had ID , which he didnt, but he was obviously well over 16, then I asked the manager Nash or Tash, why he couldnt be drinking Cider as it was allowed by LAW, she then told me that it was a pub and NOT a restaurant. I went on the Gov.uk website out of interest more than anything else, and found that by law he was allowed to drink if he is over 16, if he had a meal with an adult from over 18. She then got the 2 doormen (these 2 were very professional unlike their manager) to throw us out. When I left I asked her name which she refused to give me as I want to esculate it. Are Wetherspoons above the law, Im not sure. She told me they have different rules, but surely they must stick to licensing laws and not make tgem up as they go along. I will contact their head office next week to get clarification on their licence laws being as they are different to the Government ones.”
And a customer who when told JD Wetherspoon doesn’t allow under 18s to drink alcohol in their venues, he declares that they must be acting above the law and leaves them one star. I think the Inbetweeners have a lot to answer here for when Will states the law….
Anyway, I digress once again. It’s been a while since I’ve been here, but the reviews are broadly positive. As I can check the real ales online, I can see that today they’ve got seven real ales on, including some options from Oakham and Elgoods. I should also add that it’s in the Good Beer Guide, but I won’t add it to my list of places visited as I didn’t have been there….