I’ve visited the Novotel in Warsaw several times before, including last year during the period between the lockdowns. The service then, as with my previous stays, was excellent and so I was in the city for my birthday this year, I thought that I’d stay here. It later occurred to me that this might have been a mistake, as there’s nothing like previously high expectations being dashed. However, all was well, and indeed the service was as impeccable as ever.
On the morning of the booking I received an email from the hotel saying that I’d been upgraded. I’ve never had a hotel tell me this in advance and it seems a really quite clever thing to do, as the guest gets a warm glow of knowing the room will be better than paid for several hours ahead of their check-in. The check-in process itself when I arrived at the hotel was efficient and the staff member was personable and welcoming, and I appreciated the happy birthday comment.
My room was on one of the top floors and I had hoped before booking that it would overlook the Palace of Culture, as those views over the city are some of the finest from any hotel that I’ve stayed in. Richard had booked into the hotel the day before and had been upgraded to a larger room which was also rather lovely, so he was equally pleased with the whole arrangement.
I was delighted to see this view from my window and, perhaps rather sadly, I enjoy watching all of the trams, cars and buses shuttling about.
The same view at night.
And the hotel had gone far beyond what they needed to, with a slice of birthday cake (which was delicious) and some welcome gifts and a letter. It’s fair to say that this was really rather lovely and touching. As an aside, the cake seemed to have just been placed there, and I suspect that the call made by the receptionist to someone during check-in might have been them arranging for it to be brought to the room or at least checking that it was there. Either way, this is a nice thing to see when arriving.
These were absolutely delicious, suitably decadent and they went well with the provided Nespresso coffees.
The Żywiec Porter which was my welcome drink from the hotel. The member of staff in the bar was polite and helpful, bringing the drinks over to the table for us. Richard had saved his welcome drink up from his check-in the night before, and apparently was pleased with his wine option.
The room was a little expensive by Polish standards, coming in at £55 per night without breakfast, but I very much like the welcome and comfort of the hotel so I think it’s very good value for money. And as a choice for my birthday, I was very pleased with the entire process, all really rather lovely and I appreciated the e-mail on the morning of check-in telling me I had been upgraded and they were looking forwards to welcoming me back. I think I’ve been to something like 100 Accor hotels, and the Novotel Warsaw is as far as I’m concerned the best managed of any of those locations. Really quite marvellous.
And here’s a link to book and find out more.