Walking. Gossip. Travel.

Tag: Travelodge

  • London – Newham (Borough of) – Travelodge ExCeL

    London – Newham (Borough of) – Travelodge ExCeL

    This isn’t a good time for hotels in London, and I can’t imagine many times where Travelodge have been selling off rooms in the capital at under £20 just a couple of nights before the stay. So, this looked like a rather good price and the hotel is conveniently located next to a DLR station, and also next to where I stayed last week at the Holiday Inn Express.

    My expectations were frankly a little low, a room of £20 and some not great recent reviews didn’t fill me with confidence. In reality, it was all absolutely fine. There was no noise internally or externally, the room was clean and the staff member at reception was friendly and helpful. It was also useful that the staff member asked if I wanted a floor on a lower floor or at the top, so I went with my standard “top floor, away from lift” option. The room wasn’t enormous, but it was perfectly sufficient and there was free tea and coffee. Definitely hard to complain at under £20 per night.

    To my slight surprise, this was a slightly better built hotel than the Holiday Inn Express that’s next door. That hotel has been built with no individual air conditioning units and no facility to open windows. The Travelodge had gone for the approach of a window that opens to cool things and a heater to heat. I like such simple solutions, although it might be too hot in the summer (one reviewer said it was and they gave up with their room to sleep in the hotel’s bar). But I’m sure they offer fans then. The room could have done with some plug sockets near to the bed, but perhaps they’ll be put in when the hotel is refurbed.

    As an aside, one thing that annoys me slightly is the hotel’s response to reviews, which is pretty much always the same. There are all manner of reviews, from staff members bursting into a room when a customer was changing to a few allegations of theft and bed bugs, all with the exact same response from the hotel as they replied to someone who mentioned they found a hair on the floor. I like reviews from managers who just tell the truth, they’re more entertaining.

    Anyway, all rather good value for under £20.

  • Chelmsford – Travelodge

    Chelmsford – Travelodge

    I’ve moved away from Accor Hotels on this trip as I’m booking everything at the last minute. Accor do this moderately irritating thing of returning their room rates to a higher price nearer the date of booking, which is fine if they’re full, but not ideal if they’re not. Travelodge just charge what they need to do to get rid of the rooms, a strategy that I prefer as a customer.

    The reception area, which was the scene of some moderate drama. I went to check-in, but there were no staff members visible. A very angry lady behind me confronted a staff member when she appeared, telling her with some force that she was tired of her key card not working. The staff member was polite, but defensive, which escalated the matter and for a good minute I watched this argument developing. At that point, I felt the need to be moderately rude to ask if I could actually check-in if they were just going to have a heated debate about how the hotel was run and what was the area manager’s phone number. It wasn’t an ideal first impression, but the staff member was polite to me, likely pleased the other woman had gone back to her room to phone the area manager.

    Incidentally, the hotel appears to be a little lax with GDPR. They had the prices of what each customer had paid for their room on sheets left at the reception desk and I was pleased to discover that I had paid the least. This isn’t really information that should be left around though and I would have been most annoyed if other customers had received a better bargain.

    The room, which was clean and well presented, with a bath and shower which only some of the rooms had (as in only some of the rooms had both, not that some rooms just had an empty bathroom). This was all fine, especially for the not much over £25 that I had paid.

    The food in the photo looks dreadful and the reviews of their bar cafe are equally poor. I’m not really sure why they persist with trying to serve mediocre meals, I can’t see any benefit to annoying customers with low quality food.

    Housekeeping cleaning rooms only once every six nights is clearly ridiculous, way more than other hotel chains I’ve been in. There’s being careful with the current health situation and just not bothering to clean the rooms….

    The milks in the room were out of date. I do check these and I probably need to get out more…..

    All in all, I thought that this was a perfectly good deal for the two nights which cost just over £50. There are extra charges for parking, wi-fi and breakfast, although I didn’t need any of these. The hotel seemed quiet and in relatively sound repair, so I was content with my stay. It’s about a ten-minute walk to the city centre and there’s an Aldi supermarket opposite for those who need supplies of any sort.

  • Travelodge Hotels Being Rebranded into Accor?

    Travelodge Hotels Being Rebranded into Accor?

    Poor Travelodge has been rather battered about over the last few years, primarily as it never really caught up with the resurgence of Premier Inn. Travelodge has been financially damaged, not least by its internal structure, and it forced a large number of its hotel building owners to take a reduction in the rent that they could collect. This didn’t thrill the owners of many of these properties, who joined together to form the Travelodge Owners Action Group.

    This week, this group of landlords has revealed that they are considering switching hotel brands, which they can do thanks to a handily inserted break clause which they have. A spokesperson for the group said:

    “Our mission as an action group has always been to protect the interests of domestic savers and investors, who have been forced to contend with the aggressive tactics of offshore hedge funds willing to expend unparalleled resources to protect their profits, even at the expense of their own stakeholders. We are carrying on the fight against this unjust abuse of insolvency law that has been fuelled by weak government intervention and will do everything possible to mitigate the damage caused by this CVA.

    Following the inclusion of a landlord break option for over 500 Travelodge hotels within the terms of the CVA, we are in talks with a number of leading global hotel brands aimed at providing savers and investors with the long-term stability they require. Advanced discussions are ongoing with major operators such as Accor, Marriott, IHG, Hilton, Jury’s Inn, Magnuson Hotels and others. The purpose of this is to present a range of alternative options to Travelodge landlords, so that they can decide which structure would work best for them.”

    So, there are numerous hotel chains which might take over some of the sites, forcing Travelodge out. The one that I’m most hopeful about is Accor, they could operate a fair number of these sites and probably pay a larger rent than Travelodge are managing to. It’s unlikely to come to anything in the near future, but if Travelodge don’t work out their CVA in the next couple of years, that might mean an increased number of Accor locations for me to pop along to….

  • Peterborough – Travelodge

    My last trip of 2018 was to Peterborough, primarily because there was a Travelodge offer of three nights for a total of less than £60. Given that I had wanted to see Peterborough Cathedral and Peterborough Museum, and also since I had been meaning to visit the city for some time, this seemed a suitable bargain.

    The hotel, known as Peterborough Central, is located around a five-minute walk from the city centre. It’s not a particularly large hotel and it seems to be in an area of Peterborough which hasn’t fared particularly well over the last couple of years, it’s opposite a former Liquid nightclub which is boarded up and also opposite a Jimmy’s restaurant which has suffered the same fate.

    The staff at reception seemed rather jovial and offered a really friendly welcome, so all seemed well there. The room was relatively large, although slightly spartan, and it felt a little bit grubby. I couldn’t work out why the hot water didn’t smell entirely right, I can only assume their hot water tank is perhaps in need of some, well, fixing. But, given the room price and the central location, it would feel wrong complaining too much about the situation.

    I’m not sure that much good can come from these signs, as do the cleaning staff really just ignore the rooms where guests don’t put these on the door?

    The staff were generous when I asked for milk and they seemed to take every opportunity that they could to engage. This Travelodge is one which doesn’t have its own restaurant, as there are sufficient local dining options to mean one isn’t needed, which also means that they don’t do the all you can eat breakfast. Not that that’s a great loss to me since I wouldn’t have had it anyway, but it may have been an option some guests would have preferred.

    I didn’t encounter any noise issues during my stay, although the rooms on one side of the hotel do overlook the road. Given the prices that were being charged for this room, which seemed rather low for the week before Christmas, I thought it represented decent value for money. Perhaps Peterborough isn’t seen by the general public as a go-to destination for mid-December…