Tag: Luton Airport

  • Wizz Air (London Luton to Venice Marco Polo Airport – Inaugural Flight and I’m Not Swapping Seats Again….)

    Wizz Air (London Luton to Venice Marco Polo Airport – Inaugural Flight and I’m Not Swapping Seats Again….)

    Another day, another flight with my Multipass from Wizz Air. This was my 55th flight with it, although it comes to an end next week. I plan to renew it as my two loyal blog readers will note from my frequent Wizz Air postings on this blog that I’m quite an advocate of them now.

    Anyway, I started at Big Smoke with some chicken tenders.

    Then Nolito for some olives and beer.

    Then boarding from Gate 22 which was as usual for Wizz Air ordered and well managed. It was immediately apparent though that there was something special going on.

    That special event was that it was the inaugural flight from London Luton to Venice Marco Polo airport, so they were making something of a thing of it.

    The boarding then began.

    The aircraft was 9H-WDH, which I don’t think that I’ve been on before and it feels as though it’s becoming quite unusual for me to note that.

    The flight was at near capacity and the seating Gods had unusually given me a middle seat. I boarded and the passenger in the aisle seat asked if I minded sitting there as he wanted to sit in the middle seat next to his partner. This, at the time, pleased me.

    However, on board, there was an announcement that they had hidden goodie bags around the aircraft. To cut a long story short, it transpired that they’d hidden it on my original seat, so I didn’t get the goodie bag that the seating Gods had tried to give me….

    One amusing side to this is that the passenger on the other side of the aisle had heard the announcement that it was a white envelope. He excitedly pulled out from the seat pocket what he thought was the white envelope and looked inside enthusiastically. He read the outside and then kept it. It was actually the sick bag that is in every seat….

    Anyway, the crew were impeccable as usual, the aircraft was spotless and the journey was uneventful (other than for my missing goodie bag). It’s a wonderful route and I’m glad Wizz Air have started it, although it’s ironic after travelling around Europe for 15 years and finally getting to Venice last week that I’ve ended up here again….

    And safely into Venice airport where the security process took just minutes as they’ve installed the new entry system and it’s working well. Straight to the bus and into the city. And in the future I’m not changing seats, well, not on inaugural flights anyway.

    I did get one free memento though, a Venetian mask which will be going to Liam’s little girl, unless it scares her and then it can just go to Liam in that case.

  • Wizz Air (Budapest to London Luton)

    Wizz Air (Budapest to London Luton)

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    After a long-distance rail journey from Warsaw to Budapest the day before, I had a few hours of sleep before getting up at 02:30 to get to the airport for a 06:00 flight. Here’s the Ibis Budapest City, a rather lovely hotel from what I saw of it.

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    There’s an airport bus every ten minutes so I wasn’t entirely broken hearted when I just missed this one by just seconds.

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    The 100E airport bus is a well managed operation with staff always available by the bus stop, even throughout the night. I got a seat on the bus, which filled up at the next stop, and within thirty minutes I was at the airport. In terms of efficiency, it’s one of the best airport buses and there are numerous ways to pay, including just using a contactless card on the bus.

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    Mine was the 06:00 flight to London Luton, visible about halfway down the left-hand column.

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    It all felt busy in the airport, but the signage was clear and the security process took under ten minutes. A lot of bags were caught for manual check and there were some annoyed people that their liquids and pastes were removed. My bag, unusually, was included for manual check but the security officer by the second machine looked at the x-ray and just handed me my bag back without checking anything inside.

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    There were lots of sleeping people in the airport and also lots of quiet places to sit.

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    To kill some time I popped to the external observation deck, which was of limited excitement in the dark. It also doubles up as the smoking deck, not something that I have much use for, although I liked the temperature out here.

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    My flight was at 06:00, the gate closed at 05:30 and so I pondered whether I should go into the lounge at 05:00 when it opened.

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    I did and I was the only person in there (other than the staff obviously).

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    Breakfast for champions…. Chips with a spicy sauce, jalapenos, tomatoes, chicken wraps, a dessert and an espresso.

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    It was a lot busier last time I was in this lounge. I charged my already nearly full devices a little, had a final coffee and then left for the gate.

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    I got to the gate just after 05:20, which is cutting it fine for me. I was pleased with my breakfast, it was quick, but helpful for giving me energy. It will surprise no-one when I say that the boarding process was efficient and well managed.

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    After a wait of five minutes standing on the airport bus waiting to be let out, we were allowed to board. The aircraft is HA-LZM, one that I haven’t been on before.

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    The seating Gods had allocated me an aisle seat, but a crew member came over during boarding and asked if I spoke English. This is something that is within my skill-set and I was ushered to guard the emergency exit door. The helpful crew member told me that I could have all three seats if I wanted to lie down to sleep after take-off.

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    The extra space was very useful in terms of having a nap and I spent most of the flight asleep. The flight was yet another well managed arrangement from Wiz Air, the aircraft was clean, the crew were friendly, the operations were smooth and nothing annoying happened.

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    Here we are in sunny Luton, the beating heart of Bedfordshire.

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    Just under thirty minutes waiting for border control, but the queue moved constantly which helps in feeling that progress was being made. It had been quite an expedition to go from Genoa to Warsaw to Budapest to Luton, but I was pleased to be safely back in the UK. And so was Madeleine, the very talented national chair of the LDWA, as I had to get to Leamington Spa for the Local Groups’ Weekend…..

  • Wizz Air (Luton Airport to Warsaw)

    Wizz Air (Luton Airport to Warsaw)

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    After an uneventful rail journey to Luton Airport, I popped in Big Smoke where I get £18 to spend with my Priority Pass card. There has been another price rise, which is the fourth of the year to my knowledge, which makes menu ordering slightly more difficult each time.

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    I opted for the dirty fries with beef brisket, the latter of which is just about hidden in the photo but there was a big lump of it at the bottom. It was entirely adequate, with the service being friendly and helpful.

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    And a quick visit to My Lounge to see their collection of dirty crockery and to try their Heineken 0%. They’re really nailed the flavour of it, it tastes just as bad as Heineken so that’s a win for the brewery. The Mexican chicken and spicy rice is actually decent, the food standards do seem to have improved here over the last few months. Or my standards have dropped, either is possible.

    I was moderately amused as the customer in front of me asked for two Birra Moretti beers. They’re quite tight here, so every customer gets 2/3rds of a bottle, unless you have the 0% Heineken where they just give you the whole thing as I don’t think many people want that. This whole thing just makes matters more faffy and the bar server ended up with one glass of Birra Moretti full and the other 90% full. The customer complained he wanted 100% in each and the barman actually just tutted in response. The customer looked annoyed and the glass was topped up begrudgingly. Lounge entry here is nearly £40 (unless you have a lounge card or similar) so this tightness does them no favours. But, since I get free entry with Priority Pass, I won’t complain about anything else in here…..

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    They started boarding twenty minutes earlier than advertised, but Wizz Air are efficient and everything here was under control during the boarding process. One customer got charged £70 for having a large bag, he had got confused which bag sizer he was meant to use and I thought he was very gracious about it all. We were on the aircraft at the time that the gate was meant to have closed, something that British Airways always struggles to manage as customers faff about with their bags.

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    Boarding the aircraft which was HA-LGO which I don’t think I’ve been on before. The seating Gods gave me a window seat and it also transpired that there was no-one in the middle seat despite the flight being around 90% full.

    The flight was, yet again, peaceful and uneventful. The crew were efficient and polite, sweeping down the aisle selling things without waking everyone up. The aircraft was clean, I had plenty of space and I was rather pleased with my £8.99 flight cost.

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    We were put on a bus to get the 75 metres to the airport terminal and they really struggled to get everyone on two buses, I think they’d usually use three. It felt slightly sub-optimal, but it was hardly a long bus journey so I was only briefly annoyed.

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    My shiny new passport, which doesn’t have around 120 stamps in the bloody thing, is allowing me to sweep through border control so I was able to get one of the last trains of the evening into Warsaw. I don’t have much leeway here, although there are plenty of night buses which serve the airport if required.

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    It’s always good to be back on public transport in Warsaw, peaceful and efficient.

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    Arriving into Warszawa Zachodnia (Warsaw West) railway station, which is currently being upgraded. However, it feels at times that Warsaw is constantly being upgraded, such as the fast rate of change here.

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    And there’s the Ibis Budget, hidden behind road works. This was only a ten minute walk from the railway site, and I’ve stayed at the adjoining Ibis several times, and fortunately I found a gap in the road works to actually gain access to the hotel.

    All in all, I was once again pleased and content with the whole airport and flight experience.

  • Wizz Air (Luton Airport to Wrocław)

    Wizz Air (Luton Airport to Wrocław)

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    It was a very enjoyable weekend in Oxford with the LDWA, but it was time to get a National Express coach from this historic city to the charms of Luton Airport.

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    Parked up in Milton Keynes Coachway and I wonder whether travel can get any more exciting than this. I was pleased that I got the emergency exit row seat on this coach as it has more legroom, although it wasn’t particularly busy on board. The one excitement about sitting in this seat is that it seems to require the occupant to assist anyone who can’t work out that the coach toilet door slides rather than opens inwards or outwards.

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    I accept I didn’t try too hard to get an outstanding quality photo here, but safely at Luton Airport on time.

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    I cut this incredibly fine by arriving at the airport just three hours before my flight. Mine was the third last scheduled departure from Luton Airport that day.

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    Using my Priority Pass card to get some chicken tenders and a pint in Big Smoke.

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    And a Limoncello Spritzer in Nolito with the same card. I felt really quite decadent.

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    The screens indicated for a while that the flight would be 20 minutes late, but all ended up operating on time.

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    The boarding process was yet again efficient and free from drama, despite it being a relatively full flight. The aircraft is 9H-WBU which I don’t think I’ve been on before.

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    Here’s a nice blurry photo of London. I had a window seat assigned by the seating Gods, although astute readers will have guessed that because of the photos taken out of the window. The crew was efficient and they seemed to have very few sales when they walked up and down the aisle, but perhaps passengers were just tired.

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    I don’t know if the Blood Moon impacted this, but the water had a strange sort of glow.

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    We landed safely on time and I was ready to catch my bus to the airport.

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    I didn’t catch the intended bus to the airport as I then had an exciting hour-long wait in the airport whilst there was a detailed check of the stamps in my passport. The end conclusion was that I had lots more days left in the EU as they thought some countries hadn’t stamped their stamps very clearly, but the wait was sub-optimal when I wanted to be in my hotel.

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    And finally on the bus to the hotel, where I arrived at just before 03:00. Marvellous….

  • Wizz Air (Luton Airport to Wrocław)

    Wizz Air (Luton Airport to Wrocław)

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    Another day, another train from Norwich to Luton Airport. I went via Cambridge and St. Pancras, but everything ran like clockwork so no delay repay today….

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    Lunch at Big Smoke.

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    A snack at Nolito.

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    And the evening meal at My Lounge.

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    At the boarding gate.

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    The boarding process was efficient and well managed. The aircraft hadn’t even arrived when they started checking boarding passes, but the aircraft seemed to be turned around quickly. The aircraft is HA-LGW and I haven’t been on this one before, although that’s not entirely surprising as it’s only been in service for just under eight weeks.

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    Happy passengers during the flight. The announcements during the flight were helpful and informative, the crew were friendly and everything was beautifully uneventful. The seating Gods had given me an aisle seat near to the front, which was handy for border control as well as being decadent as it wasn’t a middle seat.

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    And safely in Wrocław on time. There wasn’t much of a wait at border control as most of the passengers had EU passports, although there was quite a lot of checking and counting my passport stamps. As I used Multipass, the flight was just £8.99, a whole arrangement that I thought was marvellous value for money. As we arrived on time and the border control checks were efficient, it meant that I was able to catch the 00:06 bus and had a 40 minute journey to the city centre, a trip which costs under £1.

  • Wizz Air (London Luton to Tirana)

    Wizz Air (London Luton to Tirana)

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    The train from St. Pancras to Luton Airport was just £4, which I consider a bargain. That damaged chair has been like that for months, not that it’s something I have spent a great deal of time contemplating and it has become something of a familiar friend now.

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    The usual Thameslink train, no tables or power outlets, but they just about always have lots of seats available and the services are usually reliable.

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    My usual order at Big Smoke at Luton Airport, this time they didn’t accidentally overcharge me. The beer is the Electric Eye from Big Smoke themselves, a punchy citrus beer.

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    A pint of Menabrea and a Limoncello at Nolito. The lager was generic, clean and dull, the Limoncello not the most decadent. But the environment was comfortable and thanks to Priority Pass for funding this visit.

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    And then ready to board and they had a helpful staff member checking the larger bags for size, but he was letting quite a lot off that were just a little too big in an attempt to be helpful. One lady had a suitcase that would fit a hippo in and he said it was ridiculously large, but the lady said that she was Albanian and wouldn’t be paying. After some discussions and translations from other passengers, it was agreed that she had a bag within her bag, so she just had to leave the larger bag at the gate.

    We all then get the boarding passes scanned and go to a different part of the room, which is barriered off from the previous part, but it’s possible to pass things over. And, back to our lady with the bag, she started to get another passenger who still hadn’t checked-in to have a look through her now discarded bag to see if there was anything she had missed. The team member was now annoyed, it gave the impression that she thought she could get the bag back over the gated area when he wasn’t looking. He went to hide the bag.

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    It’s the aircraft on the right, which is G-WUKV, an Airbus A321 which took me back from Kaunas a couple of weeks ago.

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    The boarding starts.

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    The seating Gods had given me a middle seat which felt sub-optimal, but I’d had a good run of being given aisle or window seats. So, I was surprised and delighted to discover that the seat they had given me was actually an emergency exit row seat.

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    The crew member quickly discovered that the woman in the window seat couldn’t speak English, so I was swapped with her as I obviously look good in an emergency. And I speak English, so she could explain my responsibilities. The rest of the flight was bloody awful. I’ve never experienced such noise from kids on an aircraft, I was fortunate my headphones meant I could ignore most of that. I had a kid behind kicking the seat, but his father gave me some Pringles, so I tolerated that as I’m easy to bribe. The crew struggled to keep passengers from standing up the second we landed and there was no shortage of eye rolling from the crew about the situation. The crew were impeccable, they had a lot to deal with on this flight and I was thinking about writing to the Pope to see if a couple could be made saints.

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    I was only mildly traumatised by the time we landed in Tirana. Border control couldn’t have been any faster, it involved going through an e-gate without seeing any border agents and my passport didn’t need stamping.

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    It wasn’t the most quiet and relaxed airport terminal I’d been through. The flight cost £8.99 which is impressive, but this was not the most relaxing of experiences to say the least.

  • Wizz Air (Bratislava to London Luton)

    Wizz Air (Bratislava to London Luton)

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    I stayed at a hotel that was, as estate agents would say, “conveniently located” which was only five minutes from Bratislava Airport. This meant I could rise at the decadent hour of 06:00 and still breeze through security by 06:30 for a 09:25 flight. I could’ve slept longer, but I’m a creature of paranoia and prefer to hover near departure gates like a Victorian ghost just in case something happens to go wrong in the 250 metres between the hotel and airport.

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    The airport terminal.

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    All good, my flight looked on time.

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    This is the airside area with plenty of seating. The security process took just three minutes and the staff were helpful and upbeat.

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    My quick visit to the airport lounge which I wrote about separately.

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    The gate area was also suitably calm and the Wizz Air staff here were efficient, with the queueing process being made clear. The border control desk had no queue of note and the border guard didn’t sit and count my passport stamps, but he did ask for help finding the Bratislava stamp that the airport had put into the passport last week.

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    The aircraft was G-WUNA which I went in December last year from Poznan to Luton which happened to be its first anniversary (the aircraft, not Poznan).

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    Boarding the aircraft and I was pleased that the seating Gods had given me an aisle seat near the front. The flight was yet another one operated with care and precision by Wizz Air, the crew were friendly, the pilots made clear announcements and the aircraft was spotless. There were a couple in the middle and window seat who were quiet and calm, which meant that I didn’t have to be annoyed at anything.

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    Luton was colder than Bratislava and this pleased me. There was no wait to go through border control, so I was able to leave the terminal within fifteen minutes of landing. Another well spent £9 with the Wizz Air Multipass.

  • Wizz Air (London Luton to Bratislava)

    Wizz Air (London Luton to Bratislava)

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    My Wizz Air flight was the second of the day to leave London Luton, so I just arrived late the previous evening by train and then waited at Pret landside. The security area opens at 02:00 sort of time, which is really quite early for an international airport.

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    Not many other people were so keen to get through this early in the day. The security process was though well managed and the staff seemed upbeat, which can’t be easy at that time of the day.

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    At least it’s easy to get a seat at this time of day.

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    I’ve written about my visit to Big Smoke separately. As for the food, it was a little bland as that avocado was quite watery, but nonetheless it wasn’t unpleasant. It’s the first time I’ve been here for breakfast and the first time that I didn’t order beer, I instead went for a pineapple juice.

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    I then popped to Avalon for a chicken and avocado salad, along with a Fanta, that most typical of breakfast drinks. This is expensive, well it would be if I was paying for it, at £12 and it was rather dry but I think there was a healthy element to it.

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    And then an almond croissant and half a pint of Menabrea. It’s a generic lager, but it was free and although the croissant wasn’t very authentic, it was light and was a satisfactory snack. The service here is always warm and friendly, although I was dreading them making an error with the number of guests as Priority Pass might have found it suspicious if I had phoned up again.

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    And then a double espresso. My flight was called to board twenty minutes earlier than advertised, so I thought that I might as well wander over.

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    It’s all happening now at Gate 21.

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    The joys of the bus gate.

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    Boarding the aircraft, which is G-WUKT, an A321 which has been in service since April 2022.

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    The flight was uneventful yet again, although the seating Gods gave me a middle seat. However, the two neighbouring passengers weren’t annoying, so the flight went quickly enough (it’s a one hour fifty minute journey), not least as I was asleep for half of it. One advantage of an early morning flight is that everyone seems to be asleep as they’re so exhausted, and I suspect Wizz Air has a fair number of customers who haven’t had any sleep at all, so it’s an extra peaceful arrangement. The crew were quite bouncy and keen, the airline does recruit some really good people and the pilot announcements were all as expected.

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    And safely into Bratislava, where it was evidently too hot. There was a queue of twenty minutes for border control, but although she did look at my passport stamps I was saved having to wait whilst she counted as she just stamped the passport. All very easy, and another £8.99 well spent with Wizz Air for my first time to Slovakia.

  • Luton Airport – Efficient Priority Pass Service after Big Smoke Overcharge

    Luton Airport – Efficient Priority Pass Service after Big Smoke Overcharge

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    The title of this post sounds rather tabloidy, but there we go, it’s 04:00 in the morning at Luton Airport and I’m going to take what excitement I can. One thing that I’ve discovered is that Big Smoke are one of the first outlets to open airside at the airport, being open at 03:00 which is earlier than their advertised time and an hour ahead of many other venues. That at least was handy.

    The service was friendly, but the restaurant was in something of a state. The sauce bottles had a not inconsiderable amount of dried up bits of sauce on them and the menu was so sticky that it was hard to open. The surfaces had also not been cleaned the night before, nor had the floor, which felt an odd situation. But, it was early and I was content. I was using Priority Pass which gets me £18 to spend and I specifically mentioned, as I always do, that I had zero guests.

    However, almost immediately I received an e-mail confirming that Priority Pass had helpfully charged me £18 for my guest, the one that I didn’t have. I queried this and the staff member insisted that was right and I should have been charged. It evidently wasn’t and I showed him he had typed two guests. After some faffing about he came back and told me to make a claim with my bank. This is a ridiculous way of doing it, that would be a chargeback for Priority Pass, as well as a heap of paperwork for them and the bank. So, I asked for someone else and the manager, who really didn’t seem that engaged either way, came over.

    The manager repeated the poor advice and I queried what happened if Big Smoke said there were two people and not just one? They said that they couldn’t do anything, so I asked if they could just note on a receipt that there was just one guest. The manager didn’t show any interest and she didn’t do that, she just ignored the situation. Fortunately, I discovered that Priority Pass have a 24 hour call centre and so I phoned it, at 03:30 in the morning which I thought was rather decent. After some internal querying what to do, Priority Pass said that as I was still at the restaurant they were willing to refund the extra guest as it was a mistake.

    No-one came over to check on this situation, so I meandered off. It’s hardly the issue of the century, but I’m not keen on managers shifting responsibility to other people and causing others a heap of work when they could have easily dealt with it. Moan over….

  • Wizz Air (Warsaw to London Luton)

    Wizz Air (Warsaw to London Luton)

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    A quick breakfast in the lounge and I’m always delighted to have a Greek salad. I had two as I was so delighted. This is the Etiuda Lounge which is in the non-Schengen one, although I usually go to the Preludium Lounge which is in the Schengen area. My logic is that I’ve been caught at border control for quite some time on a few occasions and I now prefer to clear that bureaucratic gauntlet first, lest I be detained indefinitely while someone scrutinises my passport like a cursed manuscript. I noticed that the border control agent was being very assiduous with the stamps of the passenger in front, indeed, the English traveller said “I’ve got too many stamps” which didn’t bode well for me. Anyway, the border agent looked through my passport and looked like he didn’t have the energy to deal with it, so just stamped it.

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    After my starter and main course of Greek salad, along with mochas and Fanta, I had a dessert of chocolate and beer. I think there are some healthy elements to that meal.

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    Anyway, after a peaceful time in the lounge, it was time to board. Yet again, the process was well managed, clearly signed and efficient. They were doing numerous bag checks but they didn’t look very long at mine, the benefit of having a soft bag. It’s the firmer type bags they stop, with a few customers charged £80 or so for having bags that are too big. The moral of this story really is pack like you’re going on a short hike and not moving house.

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    I had a middle seat, but when I boarded there was someone in my seat and I queried it in my perfect English. The Polish guy pointed at the lady in the window seat and said “wife here, I sit here, you sit there?” pointing at the aisle seat. This to me was a win, I like an aisle seat. He did proceed to spill slightly into my seat space like an enthusiastic houseplant, but I forgave him. The aisle seat was mine, and that was victory enough. The seating Gods work in a mysterious way.

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    The aircraft was 9H-WDX, an Airbus A321 which has been in the Wizz Air fleet since December 2023 and yet another aircraft that I don’t think I’ve been on (this exact one, I’ve been on rather too many A321s….).

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    And back at London Luton. The whole process was efficient again, nothing of note to write about as the crew were friendly, the pilots were informative and the aircraft was clean. The border at Luton Airport was busy, but I was through within twenty minutes. That now means I have two hours in McDonald’s by the railway station before my train back home, but I’m sure it’ll speed on by.