Walking. Gossip. Travel.

Category: Accor

  • Accor Hotels in Warsaw

    Accor Hotels in Warsaw

    Since I feel I’ve worked around enough of these to justify their own lists, here we go….. I’ve put them into my own categories of those I really like, those that are OK and those I didn’t like as much. I can’t imagine this will interest anyone but me, but it’ll remind me of which ones to book again. As for my favourite one, it’s Mercure Warszawa Ursus.

     

    I REALLY LIKE THESE ONES  🙂

    Ibis Styles Warszawa Centrum

    Ibis Styles Warszawa City

    Mercure Warszawa Ursus

    Novotel Warszawa Centrum

    Ibis Warszawa Centrum

    Mercure Warszawa Airport

    Ibis Warszawa Reduta

     

    THESE ARE OK  😐

    Ibis Warszawa Stare Miasto (hate the new rooms without desks, otherwise brilliant)

    Ibis Budget Warszawa Centrum (all fine, nothing luxurious – no link here as I stayed before starting the blog)

     

    DON’T LIKE THESE ONES SO MUCH  🙁

    Ibis Styles Warszawa West (felt like an Ibis Budget)

    Ibis Warszawa Ostrobramska (only Accor in Poland I’ve been to where the service wasn’t as welcoming as it perhaps could have been)

     

    Accor also operate these hotels in the city, which I haven’t yet been to. And since I’m quite cheap, I’m not sure that I’ll ever visit a couple of them, but you never know….

    Sofitel Warszawa Victoria

    Raffles Warszawa

    Mercure Warszawa Centrum

    Mercure Warszawa Grand

    Novotel Warszawa Airport

  • Warsaw – Novotel Warszawa Centrum

    Warsaw – Novotel Warszawa Centrum

    I’ve stayed at this Novotel before and it was a well-run hotel and so I decided to make it my final accommodation choice for this stay in Warsaw. It’s centrally located and near to the railway station so I can get the train back to the airport.

    The room was upgraded and this was clean, comfortable and had excellent views. It seems to have been modernised relatively recently and it was functional with plenty of power points. I never turn TVs on in hotel rooms, but it was a noticeably decent size.

    The staff member at check-in was helpful and humorous, so that was a rather positive first impression. I wasn’t much bothered when he spoke to his colleague in Polish as I could understand it was something about broken IT, but he then apologised for this and said he hadn’t meant to speak in Polish in front of an English guest. Not that Poles should have to apologise for speaking Polish anyway.

    This was the welcome gift bag offered by the hotel, orange juice, some sort of tea thing in a tube and meringues. I noticed when I got to the room that the hotel hadn’t given me the welcome drink voucher, but I decided the orange juice would suffice as I was on the 25th floor and didn’t fancy going straight back down.

    The view from the room and there are some more photos here. Last time I stayed my room pointed the other way and this time I was hoping to get a view of the Palace of Culture and Science building, which is the entirely out of place Soviet style building on the right of the photo. I probably should have just asked at reception to get a room pointing this way, but it didn’t matter, as I was in luck anyway.

    The breakfast is no longer self-service, but staff serve customers what they want from the hot and cold options. It all worked efficiently and there weren’t any queues when I was there, but I look forwards to the time when this isn’t necessary. The hotel has usefully put a QR code in the room so that guests can find out about various elements of their stay, this is the only one I’ve stayed at which has done this.

    And my selection, although I went back for more rolls and croissants. The signage for items was clear, so it was useful to know what I could order from each staff member.

    So, that’s the end of my Warsaw trip in terms of accommodation and I managed to stay in seven hotels, six of them Accor and this was the only one that I had stayed in before. And it was certainly one of the best, everything was clean, professional and comfortable. I was also pleased that it’s possible to open the window, it’s quite relaxing to hear the noises of the city. There is perhaps something ridiculous about when hotels spend a fortune in sound-proofing their rooms only for bloody guests like me commenting they like hearing the road noise, but there we go.

    Hopefully I’ll stay at this Novotel again…..

  • Warsaw – Views from Novotel Warszawa Centrum

    Warsaw – Views from Novotel Warszawa Centrum

    More on the rather lovely Novotel Warszawa Centrum in another post later, but these were the views from the room. I was very pleased with this, although intrigued how that poster on the hotel opposite seemed to disappear over the hours….

  • Warsaw – Ibis Styles Warszawa City

    Warsaw – Ibis Styles Warszawa City

    This is Ibis Styles Warsaw City and I’ve also stayed this week in the Ibis Styles Centrum (which isn’t as central as city) and Ibis Styles Warsaw West (which was a glorified Ibis Budget as far as I’m concerned). This one is centrally located, a short walk (well, what I call a short walk) to the Old Town area of the city.

    Compare and contrast to the room at the Ibis Styles Warsaw West and this is a country mile better, although it is a free room upgrade. Incidentally, I didn’t realise at first, but this Ibis Styles is styled around trams, hence the seating arrangement on the left of the above photo and the tram lines on the ceiling. They could have done with finding a tram to shove in reception to complete the theme, but I liked this whole set-up.

    Big windows overlooking the city. Although that little window didn’t open and I do like fresh air and the sound of the city. Coffee and tea making facilities were also provided, as well as a bottle of water.

    The welcome gift was two mini bottles of wine, which is much appreciated. I’d have loved a local craft beer, but I’m never one to knock such a kind gesture.

    The drinks voucher, which seems to be the old style ones that I thought they’d done away with.

    A beer, I have no idea what. It was small and drinkable, but unexciting. To be fair, they’d given me free wine, so I didn’t much mind. Incidentally, this was another hotel where the staff were friendly, personable and keen to help, particularly the lady at check-in who was particularly warm and engaging.

    The reception area.

    The breakfast room, which is on the seventh floor and is much larger than I expected. Self-service has been removed for the moment, so staff served food from a hot and cold selection. I don’t much like this style of service, but needs must.

    My breakfast options, all entirely satisfactory as the breakfast came with the room. The hotel had done their best in the rather trying circumstances that we currently have.

    Anyway, I liked this hotel and it was one of my favourites of the trip, although Accor generally surprise and delight me. Laid-back, comfortable and there were no noise issues either internally or externally. It was a large room with excellent views and I liked the welcome gift of wine, a reminder that I’m easy to please…..

  • Warsaw – Ibis Styles Warszawa West

    Warsaw – Ibis Styles Warszawa West

    As I carry on working my way around the Accor hotels in Warsaw, this one is located a little outside of the centre and I took a train to reach it. Although I’m walking back as it’ll let me meander through some parts of the city that I haven’t seen before.

    The hotel reception and layout feels quite old-fashioned and I’m unsure why it’s an Ibis Styles. There’s no design-led element to the hotel, it’s all quite bland. Actually, it feels like a prison where they’ve put some jazzy lines on the walls to cheer it up a bit.

    This is the most, well, unimpressive room that Accor have given me in Poland. It’s functional, although the lights didn’t work but the hotel fixed that when I went to query it. Every Ibis Styles has a theme and I’ve liked the previous Roman, space, canoeing and so on themes. I’m not sure what the theme here is, perhaps it’s communist Poland. The room was sort of clean, but it wasn’t to the standard of the other Accor hotels I’ve visited over the last week.

    The desk size wasn’t ideal at all. There are meant to be tea and coffee making facilities in the room, but they didn’t provide any coffee, just tea.

    This is the first Accor hotel I can recall staying in where they use coins instead of vouchers for their welcome drink. I wonder whether it’s to avoid the rather generous terms of the voucher…..

    There are a diminishing number of Accor hotels that decide that anyone who wants beer must want lager, but this is one of them. I really don’t particularly want generic cheap lager, but that was the sole beer option with the welcome drink voucher. On reflection, I probably should have kept the coin as a souvenir of the hotel.

    The breakfast, which was mostly set out in little boxes for hygiene reasons, was fine and I also managed to get more Greek salad as well as fruit salad and apple crumble. Staff served some of the breakfast items, the rest were self-service where they could be covered. All fairly standard Ibis fayre, but since it was included in the room rate, I thought it was entirely reasonable.

    The staff in the hotel were helpful, but the state of this hotel is a country mile behind the Mercure Ursus which is only a short distance away. Slightly dishearteningly, given that I’m an Accor fan, this hotel is also way behind the cheap and cheerful Holiday Inn Express I visited yesterday, which sets itself at a lower price point. I suspect this hotel is doing a sustained trade from conferences and group bookings, but their reviews on TripAdvisor aren’t great. I wonder whether Accor would be better off just rebranding this hotel into an Ibis Budget and being done with it.

  • Accor Hotels – Book Your Half Term Happy Place Campaign

    Accor Hotels – Book Your Half Term Happy Place Campaign

    The latest Accor promotion is something I’m surprised they haven’t tried a little earlier, which is using their hotels as day rooms. Similar to the whole Deskdog theory from Brewdog.

    Their e-mail reads:

    “The hotel office is your home office. But better.

    It turns out if you mix children and your home office, things can become… challenging. And with that lesson learnt, here comes half term.

    So we’ve got the perfect solution: the hotel office.

    It’s all the home comforts of the work-from-home era, but with none of the housework. Or children. Think spotless welcome and check in, clear desk, comfy chair, great coffee, intelligent lighting, room service. The hotel office is your home office. But better.

    PJs, slouchies, suit? Make your own rules. Escape to your new office.”

    It’s a great idea, although after trying numerous searches, but the prices are quite spiky, a day room costs £66 in Cambridge and around £50 to £100 in most London hotels. And just to show there’s a potential problem with the pricing, that same room in Cambridge on the same day in late October to stay overnight costs £61.75. I’m not sure the take-up is going to be huge here….

  • Warsaw – Mercure Warszawa Airport

    Warsaw – Mercure Warszawa Airport

    Not through any deliberate plan of action, but more through what’s cheaply available, I’ve been working around Accor hotels in Warsaw that I haven’t visited before. To be fair, there aren’t many left now that I haven’t been to, other than the most expensive ones such as Raffles Warsaw and that’s a bit decadent for me. Anyway, this hotel is relatively near to the airport and also right next to a tram line, which is very handy. When approaching the hotel, I hoped to be in the circular tower bit on the left, as I thought that might give better views.

    My room, which I was delighted to see was in the circular tower, but it took me a moment to spot where the room numbers were. I’m not entirely sure that’s the best place for them, but there we go….

    The room, which the hotel had very kindly upgraded, which I much appreciated. It felt slightly more old-fashioned than some of the other Mercure, and indeed Accor, hotels, but it was clean, comfortable and entirely met my needs.

    The coffee tray selection and it did take me some time to figure out that coffee machine. There’s a switch on the side which is a bit hidden away and it produces more coffee than can fit in the cup, which wasn’t ideal.

    And a free welcome gift, I’m very easily won over by chocolate, so I decided at this point that I liked the hotel.

    The reception area did lack atmosphere, but this was no doubt down to the current health situation. There didn’t seem to be that many guests and it wasn’t really a place that anyone needed to linger for long. Other than me when I wanted my drink that is.

    My welcome drink, which was the Zywiec Porter that I so very much like. I did wonder whether this would be seen as a restricted drink, but the staff member said the voucher included all beers. She’s right, that’s exactly what the voucher says, but the view on this seems to vary in a couple of hotels. But I won’t start on that again….

    The staff member at the bar was friendly and seemed quite pleased she had something to do when I turned up, as I was the only person there and indeed the only person that I saw in the bar area at all at any time. The receptionist was also personable and engaging, but that was my limit to seeing any staff in the hotel.

    This hotel had gone further than the others in presenting documentation in the room as to what was going on. Everything was laminated and this information was actually quite useful, including some new times for the bar and restaurant. I didn’t have breakfast at this hotel, but there were instructions on what to do and how to order it. There were some strange policies like the hotel announcing they’d removed all the “safety procedures in case of fire” from the rooms, which they actually hadn’t and I’m not sure that the current health crisis demands that they should.

    Anyway, the hotel was spotlessly clean and I very much liked it, I think it’s one of my favourites in the city. There’s some road noise, although nothing major, but, internally, I didn’t hear anything. It was easy to control the temperature in the room, it was comfortable and I got a free chocolate bar and Zywiec Porter, so what more could I need?

  • Warsaw – Ibis Styles Warsaw Centrum

    Warsaw – Ibis Styles Warsaw Centrum

    [as a footnote, albeit at the top, I commented about the lack of beer choice in this hotel in 2020, but they now have five craft beers, so I love the hotel more now]

    Firstly, I wonder whether this is the ideal name for this hotel, as it’s not really in the centre of Warsaw and might cause a little confusion for travellers. There is an Ibis Styles which is much more central, known as Ibis Styles Warsaw City, which is nearer to the Old Town. Anyway, it was central enough for me and was in walking distance of the city centre.

    The last time I came to this site it was to an Ibis Budget (which is still there, just a few metres away) and at that time, this Ibis Styles was just the twinkle in the eye of a hotel designer. I’m actually a little confused as to the design of this hotel, it seems very clunky, with a smallish reception area leading on uncomfortably to the restaurant area, something which I’d assumed was forced by the limitations of the building.

    Until I remembered that it was a new building…. The doors here aren’t the entrance doors, this space would make more sense if they were, as they’ve got the reception desk shoved to one side and this space doesn’t really seem used. Usually, there would be free unlimited coffee here, but the health situation has meant that the machine is out of action. There are though coffee making facilities in the room.

    The corridors are bright.

    The room I was given and it’s fair to say that it’s colourful. I like this playful nature to Ibis Styles, it’s modern and on-trend. I think the theme was canoeing or something similar.

    More of the theme.

    This is bold from the hotel, which is a bathroom which is visible from the bed. The curtain to close this off is also on the bed side, so the person in the shower doesn’t have much control here. I was in the room alone, so it didn’t much matter whatever happened, but it’s an interesting concept.

    There was no welcome gift in the room, or so I thought, but then a staff member came to the door to give me cake. It was much better than this photo suggests and much appreciated. I’m easily pleased.

    I don’t really like the Winestone restaurant theme which Accor used, something I’ve complained about separately. But, Warsaw Mercure Ursus managed to get around the problems with the theme and delivered a perfectly decent experience, so I was tempted again at this hotel. I didn’t get very far, the restaurant is too formal for my liking (even with the introduction of bright lights, weird seating and swinging chairs, which is all too formulaic for me) and they had the exciting option of just lager in terms of the beer offering.

    So with no beer of interest, I abandoned any effort of eating there and I just had a Pepsi as my free welcome drink. Although that was served slightly warm in a glass with no attempt to put ice or lemon in it, so I have to admit to leaving most of that. I gave up at that point and just left…..

    The breakfast was included in the room rate and I must admit to getting a bit muddled up how the whole thing worked. Some things were served by staff, some seemed to be served by staff or help yourself and some other things were just help yourself. So, I likely got something wrong, but I did my normal thing of following other people when unsure. I don’t do that because they might be right, just because the hotel staff are likely to be less annoyed if it seems multiple people are confused. In the above photo, it’s possible to see the ham and cheeses all pre-served on plates.

    And, my little effort, which tasted fine and entirely met my requirements. The hotel wasn’t expensive, so this breakfast was a perfectly decent start to the day. And the staff were doing their best, with everything being clean. Actually, everything in the hotel seemed clean and organised, they were taking the current health issue seriously.

    I liked the lift.

    All told, this was a perfectly well run hotel and the staff were welcoming and helpful. Not that I’m going to get too concerned about the design of the building, but it was a bit cobbled together, although the modern design of the rooms made up for that. It’s quite a brave theme for a hotel to run with, but I think it suits the Ibis Styles theming well. The welcome drink was a waste of time, but I was satisfied enough with the room and the free cake, that made me feel sufficiently welcome. For those who don’t mind a little bit of walking to get to the centre, then this is ideal, although it’s by no means the closest Accor to the centre of Warsaw.

  • Accor – 6,000 Bonus Reward Points

    Accor – 6,000 Bonus Reward Points

    Assuming this health issue doesn’t put paid to my travels entirely for the rest of the year, I will have managed to get to 90 Reward Nights with Accor, which personally I think is pretty good going given everything that has gone on over recent months. Perhaps I’ll stay in more next year.

    Anyway, an offer they seem to do twice a year is their “6,000 Bonus Reward Points” promotion and the e-mail states:

    “Want to boost your balance? Enjoy this exclusive offer, reserved for members of ALL – Accor Live Limitless.

    The more you stay, the more you earn. Discover the world with ALL, and earn up to 6000 Reward points* when you stay for at least two nights.

    • First stay: 500 bonus Reward points
    • Second stay: 2500 bonus Reward points
    • Third stay: 3000 bonus Reward points

    Ready to start earning?
    – Sign up to the offer
    – Book up to three stays before 9 October 2020
    – Stay in one of our participating hotels between 1 September and 15 December 2020.

    Start discovering. Experience wherever life takes you.”

    For anyone who gets a chance, this is a really decent offer. I’m staying in Warsaw for a couple of weeks, so I booked three stays of two days each (well, more than that, but this is what I needed for the offer), meaning that I’ve collected 6,000 points this week (or will have done). That means that I get back €120 to spend on Accor hotels, effectively meaning that three of my nights in Warsaw this week would have cost me nothing….

    So, for anyone in Accor’s Limitless loyalty scheme, this is an offer that it’s worth trying to take advantage of. But, remember to press the link on th e-mail saying that you’re signing up, otherwise I don’t think it gives the points. This is the second one of these rewards that I would have got this year and I’m secretly (well, not very secretly since I’ve posted here) hoping they’ll do one more this year.

  • Accor Hotels – Winestone Brand

    Accor Hotels – Winestone Brand

    I haven’t moaned about anything recently….

    I just stumbled across the marketing materials for the Winestone brand, a mostly Polish restaurant brand (there’s one in Singapore as well and perhaps elsewhere) that Accor have introduced. Indeed, they’re trying to franchise it now, although goodness knows who would take one on.

    The aim was to create a community restaurant that was popular with guests of the hotel, but also appealed to local people. So, to encourage people to try Polish food and drink, they gave it a French theme and shoved some Polish dishes on the menu. Oh, and “it’s served on stone platters – the latest trend in French cuisine”. I spent some time Googling this to see if this was the latest trend, but the only results I found were for Accor hotels in Poland.

    Actually, on this, I’ve never heard of this being the latest trend. I had a look at six Accor hotels in Paris (OK, I have too much time at the moment) of various brands within the group, but none of them appear to have heard of this exciting new concept. They use what I would call a plate. Indeed, they seem to like plates.

    Anyway, I’ve never thought much about Winestone, other than I don’t like it, it’s a dated and boring concept to me which is entirely at odds with many of the on-trend hotels that Accor put them in. I’ve only just realised that Accor have been pouring resources into this concept, with social media at its heart. It’s evident that plan won’t work, the concept is tired and formulaic, so I was moderately pleased to note that my theory about this is visible by Accor delighted with their under 4,000 social media fans they have obtained. 4,000? To be fair, their Facebook page has limped up to 4,400 likes but their engagement on posts is nearly zero. This is not an on-trend brand.

    This is why the brand doesn’t appeal to me personally (but I’m sure it appeals to very many people, I accept my requirements are a bit niche), they’ve got 22 wines, a section on other alcoholic beverages and they’ve shoved beer under soft and hot drinks. Which is why I’m not entirely surprised that the Winestone at ibis Styles Warszawa Centrum manages to have the exciting choice of one generic lager. I had Pepsi instead and that was served without ice or a slice (I don’t much care about that, but for such a formulaic restaurant, they normally get that bit right).

    As an aside, the Winestone at Mercure Ursus Warsaw was well managed with a decent beer and food of a very acceptable quality. But, the concept didn’t appeal to me, I just went because it was attached to the hotel and they gave me 10% off.

    There is a craft beer section on the menu at the Ibis Styles, but they seem to have got bored of that and didn’t have any. And, in any event, craft beer shouldn’t be on a menu, it should be chalked up if done properly to add a bit of theatre. Which is half the problem they’ve now got, their attempt to localise the food and drink offering has failed as nearly all the drinks are imported, when they’ve got tens of craft beer breweries nearby to them. And, yes, this is a complaint at their lack of engagement with beer drinkers, or indeed, those wanting soft drinks that aren’t generic brands.

    Marvellous, how much bloody wine are they trying to flog to customers?

    Just as an aside, the craft beer bar I went to earlier today, PiwPaw, has 6,500 Facebook followers for just its one location. You could, within a year, shut down one of these countless Winestones, get a craft beer bar in and get locals coming through the door and the social media numbers they’ve failed to get after over five years of pushing this brand for all its worth.

    I’ll make one of my predictions. Which are often, but not always, wrong. I would bet that Accor ditch this brand within the next five years, bringing in a new brand that actually does offer something different, something which will bring locals in and get them returning, something which people talk about on-line and follow on social media. It’ll be craft beer related with proper locally made beers and a food menu which is packed with locally sourced food, brought in via the in-house chef and not shipped in centrally. Food which isn’t served on slates, but which is served on plates and they’ll print the producer of the food, whether it’s bread, meat or cheese, on the menu as they’ll be proud of its origins. They’ll also refocus on vegetarian and vegan food with a new energy, all combined to match their on-trend hotels and designs.