Walking. Gossip. Travel.

Tag: Norwich

  • Greater Anglia : Norwich to London Liverpool Street

    Greater Anglia : Norwich to London Liverpool Street

    So back off to London, on another £10 fare from Norwich with Greater Anglia and there’s a high availability of this price when travelling off-peak. Unlike my trip last week, the barrier staff are back at Norwich railway station, although most of the food outlets on the concourse are still closed.

    The outbound 10.30 train was the inbound 10.27 train, which meant that there was no time to properly clean it down, although a cleaner came through to collect rubbish. But, the carriages all looked clean and well maintained, but there’s not exactly a huge passenger load on them at the moment.

    The train pulling up onto platform 2 at Norwich railway station. The journey was uneventful as everything worked well and the train arrived at Colchester railway station a few minutes early. It wasn’t a particularly busy service, a handful of customers in each carriage and every customer I noticed was wearing a mask.

    The guards aren’t walking up and down the train due to the current health issue, but there was an announcement mid-way through telling a passenger with a grey t-shirt to get their feet off the seats. I liked that the guards were clearly looking at CCTV, it’s reassuring from a general safety point of view, as well as helping to ensure that the train stays clean and presentable.

    And safely in London Liverpool Street, all on time. It still seems a shame that these new trains are sweeping up and down the country with so few passengers on them, but at least it made for a comfortable journey for me.

  • Greater Anglia : Norwich to London Liverpool Street

    Greater Anglia : Norwich to London Liverpool Street

    My last train journey was from Chesterfield to York in March 2020 and I didn’t expect it would take until August 2020 for me to make another. Norwich railway station looks different to when I last used it, with the ticket gates now left open and unmanned. There’s now directional signage around the concourse and a couple of the food outlets, West Cornwall Pasty and Starbucks, haven’t re-opened, nor has Marks & Spencer. It felt moderately busy, but nowhere near what I would have usually expected for a Monday morning.

    Waiting at platform 2, the new style train which serves the Norwich to London line.

    There was plenty of space for customers on board, just a handful of passengers in each carriage. The power points and on-board screens worked on the train, although it wasn’t doing a very good job of air conditioning and not for the first time this week I muttered to myself that it was too hot.

    Safely at London Liverpool Street railway station, the train arrived dead on time.

    The barriers were operating as usual at the station, with revenue protection officers and police questioning a couple of people as I walked by. So, although there’s no ticket barrier at Norwich and tickets aren’t checked on board, there are still mechanisms to ensure people have paid their fares. The concourse was relatively quiet and someone asked me how they could get out of the railway station, something I didn’t think was particularly challenging, but there we go. Once outside, it became evident to me just how quiet London currently is….

  • Norwich – Drunken Dash and Daring

    Norwich – Drunken Dash and Daring

    This news story is from 1860, when a robbery took place on White Lion Street in Norwich.

    “William Marsham, on bail, was charged with stealing a coat, the property of Mr. George Womack, clothier, White Lion Street. Mr C. Cooper, who prosecuted, said the intent with which the prisoner took the coat did not seem to be a felonious one, and, therefore, with the Recorder’s permission, he should not offer any evidence. The Recorder, addressing the prisoner, said he entirely believed the statement the prisoner made to the policeman, that he had never known a happy moment since he took this coat, and he entirely believed that the prisoner had no felonious intention. That was evident from his going to the shop and putting the coat on before the eyes of all the shopmen. It was a case of drunken dash and daring, and he hoped the prisoner, having placed himself in such jeopardy by his intemperance would be wiser for the future, and abandon a vice which to young men in his position was often the first step to theft. The prisoner was then discharged”.

    I can’t tell whether it was the father or son George Womack, but the former died in 1860 at the age of 72, whilst the son died in the Thorpe Rail Disaster of 1874, a tragedy where 15 people were killed. William Marsham was lodging at a property in Porter’s Square in Norwich a year later, working as a bricklayer, but I can’t work out where he went after 1861.

    But, I do like the pragmatism of the Norwich courts at the time, as well as the phrase “drunken dash and daring”.

  • British Airways – Aircraft at Norwich Airport

    British Airways – Aircraft at Norwich Airport

    These British Airways aircraft have been parked at Norwich Airport for some time, but today is the first time that I’ve seen them. I’d very much like BA to fly from Norwich, but this isn’t how I envisaged seeing them there. I’m fairly sure that this is the fleet from London City Airport, stored in Norwich and in Southend.

    One of the last aircraft that I took was from Florence back to London City airport, at the end of February 2020 when the current health crisis started to unfold in Italy. That was G-LCAA, which is one of the aircraft now parked at Norwich Airport.

    Speedbird will be back soon enough…..

  • Norwich – Brewdog (Wings Wednesday)

    Norwich – Brewdog (Wings Wednesday)

    Back to Brewdog, which I’ve written about before, but some of my favourite pubs are still closed and I think this chain has handled things well in recent months. And I like their craft beer. So, I pre-booked a table in advance and this was acknowledged and confirmed around a day later.

    The bar area with the list of beers on the back bar. I took these photos when leaving, at a time when it was quieter, because otherwise it was relatively busy throughout the evening. When entering the bar, there’s a staff member near to the door and they explain how everything is working in terms of hygiene and safety. Customers need to scan a QR code (I won’t mention that Nathan’s Nokia 8210 doesn’t have this facility, so he had to stand and look confused) and that allowed me to give my contact details to comply with Government rules, and there’s also an ordering facility as well on the app. Customers can decide whether to use the app to order, but table service is still offered.

    Another photo of the front bar area.

    My drink was Layer Cake, a pastry stout with layers of flavour including marshmallow and chocolate. Decadent, rich and very sippable. I was also conveniently seated next to a hand sanitiser, which was quite handy given that the food choice for the evening wasn’t the cleanest to eat.

    And, Wings Wednesday, which is either cauliflower or chicken wings for £10 and they keep on bringing them until you tell them not to bring them. Which seems a very good deal. The wings were excellent, evenly coated with a pleasantly flavoured sauce and they were all cooked well. I like blue cheese, but not always blue cheese dip, but this one complemented the chicken wings nicely, and they also brought me over some hot sauce.

    Service was friendly and engaging throughout, everything was brought over with no real delay and the staff seemed to be in control of the whole process. There is an air of professionalism to Brewdog, so the whole efficiency of the process wasn’t unsurprising.

  • Norwich – Cathedral Gates

    Norwich – Cathedral Gates

    I’m not sure that I can recall a time when the Erpingham and Ethelbert Gates have both been closed in the evening, I wonder whether it’s related to the Nelson statue incident.

  • Norwich – King’s Head

    Norwich – King’s Head

    I should have written about this on my blog before, but the King’s Head in Norwich is one of my favourite pubs and is absolutely worthy of its place in the Good Beer Guide. Friendly, warm, welcoming and always with sufficiently interesting beers for me. They’re more on the real ale end of the spectrum than the craft beer end, but the quality is high and the choice is balanced and well thought out.

    The beer list is reduced given the current situation, but there was a coffee stout and this pleased me greatly. OK, the S&P Beano Coffee Stout might not be world-class, but it’s a solid 4/5 on Untappd for me. As usual, perfectly kept and at the appropriate temperature.

    Not that the pub has much choice in the matter, but it’s sad to see the bar billiards table like that.

    The pub was busier than this for much of our stay, but I took the photo of the back bar when people weren’t in it, that makes things easier. The whole health issue was handled well, table service was offered, beer menus at the table, extra drinks offered pro-actively, payment taken at the table, everything clearly laid out. Marvellous, all very professional.

    The front bar, feeling quite empty and there’s now a one-way system operating throughout.

    And more photos of the front bar. As every, a marvellous pub which is understated, professional and a reliable location for a dark beer (and others for customers who so desire). I was tempted as usual by the pork pies, which are back on the menu, but managed to resist on this occasion. But, their pork pies are a culinary delight, served with mustard and pickle…… Ah, it’s good to be back in pubs….

  • Norwich – Nelson’s Statue

    Norwich – Nelson’s Statue

    The statue of Norfolk’s hero, Nelson, in Norwich Cathedral Upper Close. It was installed here in 1847, sculpted by Thomas Milnes. It was attacked by vandals, twice, over recent days. I have no comment to make on my non-political blog, but I’m conscious that this may be an independent attack without political links, so jumping to conclusions would be unhelpful and wouldn’t be relevant here anyway. Events may mean that view is misguided, but we shall see and perhaps it was intended as an attack on the Church of England, the establishment, British history, society in general or the British Empire. I don’t know and that debate can be had elsewhere.

    The rear of the statue.

    The front of the statue.

    When we were standing taking photos, a police car drove by. I thought they might hang around and see why I standing by the statue, but they must have thought I was trustworthy as they drove off (the lights of the police car are just visible going through the Erpingham Gate in the above photo).

  • Norwich – Deliveroo and Gonzo’s Tea Room

    Norwich – Deliveroo and Gonzo’s Tea Room

    I’ve wondered about Deliveroo for a while, I was nearly knocked over by one of their bikes during the lockdown period and I put that down to the rush to get food delivered. These things happen and it was so quiet in Norwich at the time that it wasn’t unreasonable for a cyclist not to expect many pedestrians.

    But, I’ve noticed some strange things, such as a delivery driver collecting food from Five Guys and then standing outside for nearly ten minutes last year. I wondered why that was (and just assumed the customer had cancelled), but a post from Gonzo’s Tea Room today on Facebook has perhaps made that obvious, the driver might have been waiting for another order. I’m not sure that I blame the driver/cyclist for this, it’s not an easy job and in some inner cities it’s downright dangerous.

    I’ve checked Gonzo’s are happy for my quote their entire piece, and they were which is much appreciated. I’m also pleased that Deliveroo sent me an explanation within 15 minutes of my asking and so that’s enormously efficient and appreciated (as this blog is hardly the mainstream media), so at least they seem to be taking it seriously now. But, I still wonder about this model of delivery, it’s taking a lot of money from small outlets. Perhaps more importantly, I don’t like the idea that someone saves up for a meal as a special treat and then they’re treated like this, it’s hugely unfair on them and the restaurant.

    Hopefully, it was a one-off and standards in Norwich will now return to normal….

    “Today we will 100% be leaving Deliveroo. We apologize to any customers who have had to deal with their shit service.

    However this statement also comes with a story..

    Yesterday, two occurrences,

    A rider arrived to pick up an order, he was handed the food and we presumed he’d left. TEN MINUTES LATER we found him hanging around outside still, when we asked him what he was doing he said he was waiting for the next order to deliver as well!!! THIS IS WHY YOU GET YOUR FOOD LATE AND COLD NORWICH!! They’re doubling or tripling up deliveries to increase their pay per trip!

    Second occurrence…

    The rider arrived and collected his order, on the way out the door he dropped the order on the ground. He then began to pick it up and put it back in the bag when he dropped it for the SECOND time!! The boxes popped open and we think the food might have touched the ground outside so we presumed it did for health reasons.

    We immediately confronted him and told him to come inside, we couldn’t dare let that food get to a customer if it was spilled on the ground. However the driver ignored us and literally took off.

    Deliveroo does not give us customer details, we literally have no idea where the food went or how to contact the customer.

    We next called their head office to complain, luckily we immediately got through to a service agent who contacted the customer and confirmed the food had arrived “cold”.

    Us “What about the fact that it was dropped on the ground? “

    Deliveroo “Well the customer didn’t complain about that.”

    Us “Wait…You didn’t tell them, they’re going to eat meals that were dropped on the ground!”

    Deliveroo ” Well, no, not if they haven’t complained”

    Us “How would they possibly know it’s been dropped? That’s literally insane!”

    Deliveroo ” Well they said it was cold and they were happy.”

    Us ” Who’s happy with cold food!? You NEED to tell them it was dropped. They shouldn’t be eating it.”

    Deliveroo ” We won’t do anything else, unless they complain”

    THAT POLICY IS STRAIGHT UP EVIL

    Every time you order from a restaurant Deliveroo takes more than 1/3rd of the money to deliver it. Almost the entire profit margin is gone into their pocket and this is how much they care about your business and health standards.

    During the last few months the world has changed and they have profiteered massively. We know some of you may not be ready to go back out, but please stop ordering from these takeaway giants and if you do feel the need to use their platform, please only use those that use their own drivers.

    In saying that, we know companies aren’t all terrible, we know some of their drivers are great people who’ve worked incredibly hard during the pandemic and that controlling every facet of a company like Deliveroo is nearly impossible.

    We’d like to invite Deliveroo to make contact we us and we can help them regulate their riders. We want to make sure restaurants can communicate hazards and complaints quickly and effectively. Our goal is to make sure bad food, cold food, tossed food (especially pizzas) NEVER reach a customers doorstep and that the clients that work with Deliveroo are never left with social media outrage as their only avenue to resolving a situation for diners.

    Demand better.

    ( If you think this was your order, please contact Deliveroo and demand answers, we have no way of knowing where it went as Deliveroo refuses to let us contact customers)”

    Deliveroo said to me:

    “As soon as we became aware of this situation, we took immediate action to rectify it. We are also speaking to Gonzo and have apologised for their experience. We will do everything possible to ensure it does not happen again. Deliveroo takes any complaints we receive extremely seriously. We have taken immediate action to rectify this situation.”

    They also sent some explanatory material which is reassuring and so I am impressed that they’ve dealt with the issue now.

  • Norwich – Pret Chapelfield

    Norwich – Pret Chapelfield

    And another closure, Pret at Chapelfield in Norwich is closing permanently. The Haymarket one is staying open, but I imagine the rents here were just too high at the moment. I can’t help thinking that they never really rewarded their customers, they ignored the loyalty schemes that most of their rivals offered and I did think that was quite brave of them. There was always the danger that they desperately needed customers and that eventuality came to pass, although perhaps that wouldn’t have made much difference in the scale of things. But, a sad loss for Norwich (although maybe some independent operators might disagree), the staff here were always friendly and helpful, with the food being of a decent quality as well.