Walking. Gossip. Travel.

Category: Accor

  • Accor Hotels – Platinum Welcome Gift

    Accor Hotels – Platinum Welcome Gift

    As Hilton, IHG and Expedia have obfuscated and delayed my refunds with the current situation, I’ve been genuinely impressed by Accor Hotels and the response from their hotels. And, I’m also pleased that the chain gave me Platinum status, which I would have reached anyway this month, without making the stays. Which is a little difficult at the moment.

    This arrived through the post today, and I like little surprises like this. Like a kid really.

    I nearly did an unboxing video, but that would have perhaps been a little excessive.

    Well, how lovely.

    And these wireless earphones are genuinely very useful as I don’t have any and was thinking of getting some. I’ve got them set up and although I’m not an expert in these matters (or indeed many matters at all) they seem decent quality.

    I can now definitely say that Accor Hotels are my favourite hotel company. I’m so easily bought with gifts…..

  • Accor – Platinum Status

    Accor – Platinum Status

    Wooooo – of no relevance to anyone or anything, but the changes to the Accor Limitless loyalty scheme means that I’ve reached platinum status for the first time. They made those changes due to the Coronavirus restricting people’s opportunity to travel, although I can imagine it’ll be some time before they get the IT to actually reflect the new status.

    There’s not much change from being gold, other than it means access to a free suite night upgrade once per year, but every little helps.

    As a footnote, it transpired it just took one day for their IT to update. Very impressed.

  • Vienna – Ibis Wien City

    Vienna – Ibis Wien City

    And yet another in my series of hotels which I didn’t get to visit because of the Coronavirus. But, I wanted to acknowledge somewhere (so, here) the very fast response from the hotel to my e-mail confirming that they’d offer a refund. I will most certainly be offering my loyalty to this hotel as soon as I can get to Austria, which is hopefully this year. Another effortlessly professional response and I remain delighted at Accor’s hotels at how they’ve handled all of this.

  • Salzburg – Ibis Salzburg Nord

    Salzburg – Ibis Salzburg Nord

    And another in my series of posts, primarily to remind myself, of hotels that I never got to stay at because of the Coronavirus. This hotel seemed effortlessly professional though, responding almost immediately to my e-mail and confirming that they’d refund the two non-refundable stays that I had booked here. This would have been my first trip to Austria, but I’ll get there soon enough no doubt and get to stay at this hotel sometime in what is hopefully the near future. I remain impressed with Accor Hotels, they’ve been marvellous in terms of offering these refunds.

  • Bristol – Ibis Bristol Temple Meads

    Bristol – Ibis Bristol Temple Meads

    I can’t write much about this hotel, as this was a cancelled stay due to the Coronavirus. But, I wanted to note how helpful the hotel was in what must be trying circumstances for them. I paid for this booking, which was for the two days after the now cancelled Rambers General Council, primarily through loyalty points and the helpful hotel staff member wanted to check with Accor that I could get the points back if they processed the cancellation. They confirmed I could and I have within just a couple of hours got them back in my account.

    Swift, efficient and polite – an impressive response time from Accor.

  • London – Ibis Budget London City Airport

    London – Ibis Budget London City Airport

    I stayed at this hotel near to London City airport following my flight back with British Airways from Florence. For a time it looked like my flight would be cancelled, or at best, it would have arrived too late to land at London City and so would have been diverted to Southend Airport. I sent the hotel an e-mail asking if I could check-in late and they responded quickly saying that they’d do the check-in there and then on-line, so I could just pick up my keycard which they had put under the desk for the night porter. All very professional.

    I got there in good time in the end, thanks to British Airways, and the receptionist was the friendly and helpful staff member who had sent the e-mail to me. This is a relatively cheap hotel, but the welcome seemed authentic and I was pleased with the bargain price of £33 including breakfast. It’s only an eleven-minute walk from London City Airport, so convenient for these late arriving flights.

    The room was clean and to brand standard, perfectly sufficient for a one-night stay.

    I went down to breakfast and I was the only one there, so at least it was peaceful. There were cereals, pastries, yoghurts and a selection of meats. This was sufficient before my train journey back to Norwich, with the orange juice and coffee being helpful as well, particularly the coffee for that little energy burst. When I checked-out at around 09:00 the breakfast area had around thirty people in, so it was either a coach party or perhaps a flight load of passengers who were on one of the cancelled flights from the previous day from London City airport. I imagine that the breakfast experience for them wasn’t quite as relaxed as mine was.

    Anyway, I thought I’d have a little look at TripAdvisor to see what people thought about this 81-room hotel and the reviews are quite reasonable. I mentioned above that I walked this in eleven minutes, but some reviews complained it was a long walk, people managed to take 15, 20 and 35 minutes. I don’t know what the one taking 35 minutes was doing.

    One person didn’t like their toilet and must have been told to use the one on the ground floor, which isn’t ideal, although certainly isn’t illegal. I don’t like the comparison with easyHotel, which is one of the few hotel chains that I hold in entire contempt. Which might be unfair since I’ve never stayed with them….

    “Im sure prisoner’s get better service better breakfast. Rooms more then basic think easyhotel – class customer service. First room toilet didnt work fully booked normaly by law a hotel would have to reacomerdate u somewhere else at there cost. Not here so no toilet facility apart from going down three floors in lift.”

    Another guest was pleased:

    “One member of staff in particular was aggressive and combative”.

    I never manage to find aggressive staff in hotels (well, bar that one in Los Angeles a few years ago, which I must write about at some point), but it’d certainly liven the check-in experience up.

    “In my 36 years alive on this earth, this hotel has to be in the top 3 worst stays ever, in fact i would have rather have slept in my car and woke up and jumped in the Thames had i known it was that bad.”

    Hmmm, sounds like they didn’t find this their perfect stay….

    Another guest complained that the place was “full of builders” and there are lots of problems with noise, which I can imagine must be a problem at weekends. Having lived near to this hotel a few years ago, the area isn’t the most salubrious, but I thought that the staff did well to manage everything. To be honest, I was just pleased to be able to get back to London before the curfew at City Airport and get to the hotel.

  • Chesterfield – Ibis Chesterfield Centre

    Chesterfield – Ibis Chesterfield Centre

    Another one of my bookings from the Accor Black Friday sale in December, this was my stay in Chesterfield for three days in mid-March 2020.

    This is another Ibis which is struggling, indeed quite badly, on TripAdvisor and is rated as one of the worst hotels in the town. My room was sufficiently clean though, although the whole hotel is clearly in need of some modernisation and renovation.

    I had three days to enjoy this beautiful view. Being slightly abnormal, I do like the background noise of traffic though, so all is well. Although, on this point, some bloody idiot in the planning department has allowed this hotel to be built without a pedestrian crossing to the town centre, which is a three-minute walk away. This means that guests of the hotel have to try and cross a busy road and are reliant on cars slowing down to let them across. I can’t recall in all the hotels that I’ve visited in the UK such a dangerous situation and is perhaps a reminder to town planners that pedestrians do need to cross roads….

    A well stocked drinks tray, with the addition of chocolates being unusual.

    These were the sugars provided, note the Accor branding…..

    There was a welcome gift of bottled water, a nice little touch, a choice between still or sparkling.

    The drinks voucher for the welcome drink.

    The selection of drinks was, as usual, weak, although I can tolerate Boddingtons as a last resort and especially when it’s free. The pint was fuller than this when served, but I drank some so I didn’t spill it when walking to the table.

    The bar and restaurant area, which is also used for breakfast. I don’t like the pool table there, this seems to be a concept rolled out by Accor to make the public areas feel more accessible. In the case of this hotel, the brand needs to sort out the restaurant and bar options if they want this area to be better used. There was a menu of what sounded like uninspiring microwave based meals, it didn’t sound entirely appealing and I’m not sure why Accor persist with this. I noted the review:

    “When staff asked about my meal, I said it was awful. She apologised and wished me a good evening! Not sure why she bothered to ask.”

    Which amused me when picturing the scene in my mind. Perhaps I need to get out more. Another person seemed pleased with their experience:

    “The food in the “restaurant” was disgusting.the chicken fillet burger came with half cooked, greasy chips, over cooked chicken smothered in horrible greasy cheese, and a stale bun, no salad or garnish. probably the worst meal I have ever tried to eat in my entire life. I would rather kill myself than spend another night in this s******e”.

    The lift in the hotel also slightly scared me when I used it, which was rarely as I prefer to use the stairs. Guests excitedly get into the lift to go to their floor and press the button and are seamlessly taken up in an elegant and smooth journey. Well, that’s the theory. This lift clunks about, seems to think about what it’s going to do, then judders up, keeps the door shut, jolts sharply and then opens the door to disgorge the slightly confused occupants.

    I was again moderately amused at the review on TripAdvisor:

    “Partner got stuck in lift for over ten minutes, staff weren’t bothered.”

    I’ve been picturing this scene with some amusement, although I’m sure it wasn’t funny at the time. I also liked the review of the angry guest who was too hot, so the hotel gave him a fan and then one of the blades fell off.

    This review also moderately surprised me:

    “Stayed one night after a friends funeral in Chesterfield, the room at £69 was over priced plus there using duvets on the bed which the wife wasn’t happy with. And there wasn’t a spoon with the team making facilities which was probably down to the cleaning staff.”

    I suspect the hotel was equally surprised that someone left a 1/5 review because of a missing tea-spoon and that there was a duvet. They replied:

    “I apologise if the housekeeping staff accidentally failed to leave a teaspoon in your room, however, this could have been corrected immediately if reported. With regards to the room having a duvet on the bed, this is the generally the case in most modern hotels.”

    The cold options at breakfast.

    The hot options and I very much approve of the quality of the sausages and bacon, which I perhaps over-indulged in. There was the provision of disposable cups for those wanting to take their hot drinks away, with some interesting teas also available for guests. The quality of the breakfast was fine, the staff were also pro-active in ensuring that everything was kept topped up. I can’t say that a large number of guests opted for breakfast though, I suspect the nearby Wetherspoons and other outlets might have tempted some away.

    Overall, since this cost around £30 per night including breakfast, it’s hard to complain too much about the hotel. So I won’t, especially as the staff were all friendly and the house-keeping staff were efficient and restocked everything. It feels slightly dated, but I liked the hotel and I’d stay here again if I fancy coming back to Chesterfield to look at their wonky church.

  • York – Ibis York Centre

    York – Ibis York Centre

    I booked this hotel as part of the Black Friday offer from Accor, all the way back in December. It was the last of the 50 or so room nights that I’d booked in this offer across January, February and March, all fortunately taken before the virus has limited my travel somewhat.

    The Ibis York Centre isn’t in the heart of York, but it’s a short walk to the railway station and was convenient enough for me. It’s rated badly, TripAdvisor put it at 46th out of 47 hotels in York, so there’s clearly some work to do.

    This was the room that I was given, although it transpired that the lock didn’t work and so I couldn’t lock the room. Two staff members came to resolve it before the maintenance man was called, although it transpired that he had gone home. I was given another room promptly enough though, it was all handled well. The room was basic, no welcome amenity, but it was all clean and comfortable. Reading some reviews of the hotel, the door locks do seem to be a problem, and some guests can only resolve that by slamming the doors, which might be their only option, but still disturbing for others.

    The beer selection was very weak, although that’s not surprising for a hotel bar which isn’t even in the very centre of a city. I asked for a Bud, to which the staff member said they didn’t have any. I could see the bottle, so I tried again and thought he’d misheard me, he then said they don’t sell Bud. I asked for a Budweiser, and got my Bud. Although the barman decided that he wouldn’t offer me a glass with my exciting bottle of Bud.

    The breakfast was fine, to the side there was a hot selection of bacon, sausages and hash browns, with cereals, muffins and other standard Ibis fare in the central section. It took the staff some time to replenish empty items, but that was more down to how busy they were than any lack of effort. My breakfast came included with the room price, otherwise I’d have probably passed over it and walked into York to get something a bit more exciting.

    The hotel has a newer wing to it, which is badly built and gives limited sound protection between floors, so Ibis are always going to have problems here. I suspect they’d probably be better off giving up with this building as I can’t see that they’ll ever shift off near bottom spot with the noise problems in the hotel, although having written that, I didn’t personally get too disturbed.

    If they are committed to the building, it does need a modernisation of the rooms as well, they’re feeling a bit battered and the bathrooms certainly need some attention to bring them up the standard of Ibis hotels, which frankly isn’t that high a bar to reach. The manager responded in one review written by a disgruntled guest that the hotel is formed of three separate historic buildings, but that a modernisation programme is being considered.

    The staffing in the hotel was generally pretty good, although I wonder whether the hotel management should just leave Accor and run this as an independent budget hotel, or switch to being an Ibis Budget. The hotel was around £40 including breakfast, which I thought was perfectly acceptable, although usually the hotel is more expensive then this.

  • Bucharest – Hotel ibis Bucharest Gare De Nord

    Bucharest – Hotel ibis Bucharest Gare De Nord

    Located near to the railway station which it takes its name from, this is a large Accor hotel and it’s ideal for the metro which is about 50 feet away. The check-in process was smooth and the staff member was pleasant and helpful, so all positive first impressions.

    Very kindly, the hotel had upgraded me to a suite. I liked this.

    The welcome gift. There were also around six tea bags, but these never got replaced during the week. I’m never sure of the logic of giving a few tea bags and then not replacing them, but I asked at breakfast if I could take a few, and I think they were happy if I took the entire box. But I didn’t, I have enough to carry.

    The drinks voucher.

    Frankly, the beer choice were dreadful and the Ursus had no discernible flavour, taste, aftertaste or indeed anything positive about it at all. A completely pointless product. It’s fair to say that I don’t like Ursus.

    The breakfast selection, with a decent amount of choice. The staff did struggle some mornings keeping this stocked though, especially when larger groups all came down at once.

    And here’s one of my random selection of items….

    Incidentally, on that day I went back for something else leaving the tray above on the table. A staff member decided that it must be finished with, and I only just salvaged the tray back before everything on it was thrown away. I’m not quite sure why she thought someone was abandoning that much food, but there we go….

    OK, as to the hotel. There were serious noise issues from the rear of the building, namely the glass recycling bin which created problematic levels of noise throughout the night. The worst problem though was the temperature in the hotel, which was set to be permanently too hot, a complete waste of the hotel’s resources in my view. I left my window open the entire time, and that only mitigated the problem with the temperature rather than completely solving it. Unfortunately, the seating area room of the suite didn’t have a window, so I didn’t spend that long in there. It’s hard to complain that I had a room in the suite that was too hot, since I didn’t pay for that extra space, but it was a shame. The hotel needs better air conditioning, but it’s clear that the building is due for a refurbishment, so perhaps it’ll be added at that point.

    Anyway, cleanliness was excellent throughout and the staff were always helpful and friendly. For the price, which was around £25 per night including breakfast as part of the Black Friday offer, I was suitably impressed. All rather lovely.

  • Heathrow – Ibis Heathrow

    Heathrow – Ibis Heathrow

    This is what I think is my seventh visit to this hotel, and also the third time that I’ve posted about it. I might need to switch to a different Accor hotel for future visits to give me something else to write and moan about….

    No welcome gift, which is mildly irritating since I’m trying to compile a list and it’s constantly this hotel that fails to deliver one. It’s not important at all in the scale of things, although Accor themselves said that customers should rate the hotel down on review sites for this, which is probably not what the hotel franchise holder wants to hear. On more important matters, the room was spotlessly clean and was well provisioned, so no complaints there.

    For the second time this year, the hotel didn’t offer me a drinks vouchers. I had to query it, at which point the staff member discovered that it should have been given out.

    Service at the bar was polite, but the staff were serving customers out of turn. Since I wasn’t buying anything, just getting a free drink, I’m happy for them to serve their paying customers first, but the staff didn’t know at that point that I wasn’t buying anything…. The drink is again under-measured and the staff member slid it across the bar at me. That requires some confidence, as if a staff member gets it wrong then the drink will go crashing into a customer.

    The free drink is though generous, it’s any drink other than champagne, so I went with the reliable if unexciting London Pride. What more interested me though is that another customer asked if they had any craft beer. This was a very good question, and one I haven’t bothered to ask as I knew the answer. The hotel doesn’t have any incidentally, although it really should….

    The hotel doesn’t have any information in the room about, well, the hotel. So I had to go and take a photo of the breakfast sign I had noticed by the lift to get the times. I’m not sure why the hotel can’t provide this information in the room on an information sheet that nearly every other Ibis does. Anyway, the room was quiet and I didn’t experience any issues with noise either internally or externally. The wi-fi was also fast, efficient and easy to connect to.

    I hadn’t noticed this book corner in the hotel before, looks good.

    Well it looked good until I saw what they had done with this book. Grrrrr….

    I went down for breakfast at 06:29, a precise time as they were serving the hot food from 06:30. I had a yoghurt and fruit selection whilst waiting and the hot food was brought out pretty much exactly on time at 06:35 or thereabouts.

    The hot options are fine, although the sausages are of an unexceptional quality. The bacon was what I’d consider part-cooked as the bacon wasn’t rendered enough for me so I was left cutting bits of fat off. But, I’m irritating like that, I’m sure most customers were entirely content with the bacon. I don’t usually eat scrambled eggs, but another customer asked for fried eggs and a polite member of staff said that the kitchen couldn’t offer those.

    These pastries really aren’t great, although I still suspect that they’re sourced from a central supplier agreed by Accor, so it’s hard to blame the hotel. I don’t know, but I wouldn’t be surprised if these are from Brakes. The staff were all efficient at the breakfast area including one who was using customer’s first names, which is unusual, but adds a bit of personality to the event.

    Overall, the hotel came in at just over £30 as part of the Black Friday offer from Accor, so given that includes breakfast is a very reasonable price. There’s some tidying up needed on how they deal with the ALL (Accor’s new loyalty scheme) as they’re well behind most other Ibis hotels, but their reception staff are helpful and efficient. The bar staff, as I’ve noticed on my previous visits, verge between helpful and hopeless, but there we go. Still recommended, although I saw people using the Hoppa service again when they could have just got on any TFL bus free of charge to the airport….