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Tag: National Express

Gdansk Trip – Luton Airport Back to Newmarket

I had initially planned to repeat my travel plans of the previous week, which was to stay at the Pret Landside at Luton Airport, then get the 04:30 National Express service to Cambridge and then get the first train to Newmarket. It was in many ways a sub-optimal journey. However, thanks to a particularly impressive early arrival from Wizz Air, a border with no delays and my ability to walk quickly, I was able to make the last National Express service of the day that would get me back to Newmarket.

And here she comes. Are coaches female? I don’t know, let’s say it is, I suppose there’s a comparison about a mother hen gathering up her chicks, just as National Express pick up passengers. I think that might be stretching the logic though and I’m digressing once again. I had paid £5 to transfer my coach ticket to this earlier service and that didn’t feel unreasonable for the convenience.

It wasn’t the busiest service I’ve been on.

I’m not sure if I’ve seen a request from a coach company about tipping drivers, even in the United States. Although I don’t envy drivers, dealing with this massive vehicle and edging it through traffic, battling roadworks and dodging kamikaze pigeons, all the time listening to the cacophony of coughs, sneezes and rustling crisp packets from passengers. They probably deserve a little extra every now and then.

The bus arrived at Parker’s Piece, perhaps most notable for being where the football games governed by the Cambridge Rules were played, the forerunner of how football is played today. It was pragmatic, there were plenty of students coming to Cambridge from various decadent private schools and it was only sensible that there were agreed rules on how to play the game.

I had to wait for my second coach, so it was time for a Titanic Cherry Porter in the JD Wetherspoon pub, the Regal. The beer is always a delight.

The gleaming beacon of cleanliness, it positively blinded me with its radiance, it must have been bathed in the tears of a thousand angels.

Changing to the next coach which turned up early, the driver seemed to take a dislike to another passenger and a shine to me, something to do with how I didn’t hassle him with my bag. I like being the favourite customer on board. It meant that I arrived safely into Newmarket at around midnight which was all rather lovely given that I had expected to arrive nearly nine hours later.

October 2, 2024
Belgrade Trip – Getting Back from Luton Airport

I had a slightly (very) sub-optimal arrangement to get back to Newmarket from London Luton Airport, although I’ve realised if I can get slightly earlier flights back then I can get a National Express bus straight back. Unfortunately, the final leg of that service isn’t operated a night, so I had a few hours wait at the Pret landside with a 99p filter coffee. They have power and seating, that’s all I really required. I was suitably productive though, so the time wasn’t wasted.

The coach can arrive at any of these gates it seems.

As a slight side issue, why are they being that precise that a coach will be leaving one minute late? And I accept there are more important things to worry about in the world, but when you’re meandering around outside an airport at 04:30 these things provide at least a modicum of amusement.

Here it comes.

Four of us boarded. This route just flits between Luton Airport and Cambridge, obviously much busier later in the day taking passengers from the airport. They need more legroom on these coaches, that’s my summary of the service.

Morning Cambridge!

Then a 20 minute walk to the railway station.

It’s all happening now.

There’s the Ipswich Rocket at platform 5 that took me back to Newmarket.

After a quick sausage roll at Greggs waiting for Wetherspoons to open, I then had the £3 breakfast and £1 unlimited coffees. I quite a few coffees to stay awake, but as Tony Blair said, “that is that, the end”. Well, for the Belgrade trip anyway. I’m conscious I’ve skipped great chunks of the history, food and culture that I thought I’d write about, but there we go, maybe I’ll get back to it another time. Oh, I didn’t mention, that was one of the better Wetherspoons breakfasts so all was well with the world.

September 17, 2024
National Express : London Victoria Coach Station to Bradford

I’m posting out of order again (as in not in date order, I’m not being any more controversial than usual) as this was my National Express journey from London to get to the LDWA groups’ weekend being held in Haworth.

This is the National Express coach that departed from Gate 14 at the always cramped Victoria coach station in London. I was the first to board, not least as I was keen to get to my emergency exit row seat to get about an extra 2.5 centimetres of space. There was a friendly welcome from the drivers, who were switching around at Milton Keynes or somewhere similar given the distance.

Here we are after having boarded, with the coach being clean and comfortable. National Express seem to be one of the companies who are doing their best to keep their transport clean given the current health crisis.

And then we sat there for a while….. The driver made an announcement at the departure time that the coach was going to wait on a delayed coach given that there were connecting passengers. He had been told by the control room that the passengers were at the coach station and would be boarding soon, but after numerous delays the driver came on about 15 minutes after departure time and said “control said that we can go without the other passengers”.

That put us 15 minutes behind, but London was busy and the coach crawled out of the capital slowly and clearly getting behind schedule. I’m surprised that National Express make these schedules so optimistic, as there was nothing that the driver could have done and I’d have thought it’s better to err on the side of caution and expect delays rather than to expect the coach driver to storm the vehicle up the M1. The coach was meant to take just over five hours to get from London to Bradford, but it transpired to be nearer to seven hours by the time that it got there.

The coach was quiet until Milton Keynes, when it became pretty packed. It was still comfortable enough though and the air vents and power worked as expected, so the temperature was appropriate. The driver did make regular announcements about the delay, so he did what he could and kept everyone informed.

I was getting picked up at Bradford Interchange to get a lift to YHA Haworth, but it transpired that it was better for me to get off at Leeds and my lift picked me up from there instead. That was handy as it gave me chance to walk to a Head of Steam that I haven’t visited before, but meant I didn’t get to go on the coach all the way to Bradford, and incidentally nor did nearly anyone else and this seemed primarily a service used by customers going to Leeds.

I would have preferred to get the train from London to Keighley, which is the nearest railway station to Haworth, but that would have cost at least £70 which was just too decadent. This coach journey cost £10 and that seems pretty decent value to me.

November 15, 2021
National Express : Hull to London Victoria Coach Station

I left the hotel before 07:00 to get back to London which wasn’t ideal, but a nice sunrise.

The beginning of the near six hour coach journey, the moderately beautiful Hull Interchange bus and railway station.

The signage in the bus station was bloody dreadful and it was no surprise there were passengers seeking help from others. It seems to me completely idiotic for this to be the only sign for National Express, which doesn’t even have the correct bus number for the journey I was taking anyway. The overheard screens were displaying incorrect information, just to add to the confusion. If anyone misses the coach, they’d be within their rights to complain to National Express for this in my (rather random) view….

Having had years of practice at finding the right place to wait for coaches/trains/buses/ferries/planes/etc, I was sitting in the right place for the coach.

I was able to get my favourite emergency exit row seat. I accept it’s not as exciting as getting the exit row on an aircraft, but it still offers more leg room so I was happy. I was slightly humoured at the elderly couple who were determined to get on first and were edging their luggage closer to the door in the coach station. They then realised that their luggage was setting off the automatic doors so they were getting cold, with the husband then moving it all about again, but carefully blocking anyone else for daring to get in front of them. I’m unsure why they did that, since they sat in a random place midway down the coach, but whatever makes them happy.

The USB charger on my side didn’t work, but fortunately the coach was never that busy and so there was no-one next to me. The bus stopped at Lincoln and Nottingham and I had expected it to get busy at the latter stop, but the coach wasn’t ever more than half-full.

I tried to take a photo going over the Humber Bridge, but I don’t think I’ll be entering it into any artistic or photographic competitions.

And there’s the coach having arrived into London Victoria coach station, around ten minutes ahead of schedule. This was another efficient service and a bargain at £7.60 compared to how much a rail journey would have been. There were no issues en route, other than for what appeared to be a drugged up passenger shouting and swearing down the phone to someone, but all that adds to the excitement for me, so that was handy.

Anyway, other than for the usual poor signage from National Express, all very efficient and the drivers were polite and helpful.

September 30, 2021
National Express : London Victoria Coach Station to Hull

After the delights of a weekend in London, there was then the thought of the slightly less delightful six hour coach journey to Hull. The waiting area at Victoria Coach Station was packed when I got there, which wasn’t entirely ideal as I noted to myself just how hot it was.

Fortunately, a seat became available soon enough and that fan at the back (only one, the other was broken) helped slightly. This coach station facility is hopelessly inadequate for the number of passengers, but there’s no obvious way that they can improve the situation. There has been talk about moving it to a new location, but its site near London Victoria is quite handy. That section off the left was once the Megabus customer service desk, but they’ve moved to a slightly bigger bit at the rear of this photo and I note that more Flixbus services are emerging here now. I suspect that the coach market will become quite a competitive one in the years ahead.

The service before mine was going to Norwich and the driver came over to do a final check to see if there were any more passengers for his coach, but there weren’t. The driver said to a member of customer service staff that “I doubt that anyone here has even heard of Thetford”, but I decided not to get involved with that…

I was the first to board the National Express Thunderbolt service to Hull, which was stopping off at Nottingham and Lincoln en route.

The lovely clean coach. Everything seems to be pretty much in order, although the power points weren’t working.

I got my usual emergency exit row seat, slightly desirable as it has more legroom. The coach was nearly full to Nottingham, but nearly empty after it. The passenger next to me had been to Chelsea Flower Show for the day, spending £85 to get in. I had no idea that there was so much cost to see flowers….. I didn’t envy her getting up at 2am to get the morning service into London, just to go back in the afternoon. She mentioned to me that the driver had run a couple of red lights, but I hadn’t been paying attention (and it wouldn’t matter if I had, there’s a limited amount that can be seen from the back of the coach) and so that might not have been true.

And a few minutes early, here we are into Hull. The driver was friendly and the service was efficient and very keenly priced, costing me £9 which was entirely reasonable as far as I was concerned. Odd little quirks aside, the National Express service is definitely improving and I like that they’ve scrapped the £1 ticketing charge for those who have signed up to a free account with them. I’d rather get the train as it’s quicker, but in terms of the cost, this was an excellent service.

September 27, 2021
National Express : Bradford to London Victoria Coach Station

Time to return to London and although I would have preferred to get the train, the National Express fare was only £5 from Bradford into the centre of London, so I went with that for a journey that was estimated to take 5 hours 20 minutes. Above is the bus section of Bradford Interchange and the signage is, if I’m being honest, organised by an idiot. The data sent to Google Maps is wrong on where National Express coaches depart from and the signage is terrible. However, National Express have put on their web-site that their coaches depart from Stands T, U and V, although not on the tickets themselves.

For those who didn’t search the National Express web-site, here’s the ultra clear signage stuck on a window. Anyway, my muttering about the lack of signage aside, the coach turned up ten minutes early and at Stand T, so I was ready and waiting for it. Until 2019, there was a National Express ticket office at the bus station, but that and the National Express customer service staff have now gone.

The coach did get much busier, although not until Leeds which is when more customers got on.

I had the emergency exit seat, with the luxury of having both seats to myself for the entire journey.

The only real excitement during the journey was when the driver said on the tannoy that the National Express control room had contacted him and said that the company had accidentally left someone at a service station on the M1. There must be a very interesting back story to that which unfortunately we weren’t told, but it meant that we had to stop off Tibshelf Services to pick her up and drop her off in Milton Keynes. It delay the coach, but not badly.

The driver also said that he intended to miss out the stops of Golders Green and Marble Arch in London so that the coach could arrive on time. He urged anyone who needed to get off at those stops to go and talk to him. There was then a little procession of customers tripping down the aisle of a fast moving coach going to tell the driver that they had planned to get off at those stops. The conclusion of that was that we stopped at Golders Green and Marble Arch…..

This is really nicely written signage, I liked it.

As for the coach, it was easy to make my seat area nice and cold, with the seats being clean and well presented. The cleaners hadn’t cleaned the seat trays, so I decided against using those, but the toilet was clean. There were USB connections which worked well, so my phone remained fully charged.

And safely into Victoria Coach Station in London, only twenty minutes late.

For the fare charged, this really was excellent value for money, a clean and comfortable coach which arrived sort of on time and with a friendly and engaging driver. All very nice, even though it’s not a train.

September 24, 2021
National Express : London Victoria Coach Station to Leicester

I’ve had a mixed selection of journeys with National Express, sometimes they can be excellent and other times they’re a bit more challenging. However, the fare to get from London Victoria coach station to Leicester was just £4.20, so I worked on the basis that even if the journey was bloody awful, then it was still cheap. There’s a logic there I think, sort of….

I was going from Gate 2 and this was clearly indicated an hour before the journey. I like clarity and there was lots of it here, all very organised and there was seating whilst I waited. There’s also a Greggs and Pret nearby for those who like such things, and I popped to Pret for a drink….

I liked this, an old image at Victoria coach station of how it used to look. Today, the coach station is quite cramped and old fashioned, really needing more space and a renovation. There has been talk of moving the site, but I think it’s staying here for the foreseeable future.

The driver came and made clear announcements that passengers going to locations on the route that weren’t Leicester should board the National Express branded coach on the left. Those wanting to go to Leicester could get on this service operated by Roberts on behalf of National Express. I was a bit puzzled as to how this worked, as there are multiple stops that the coach was meant to take along the route, but maybe no-one had booked to go from, say Golders Green to Leicester. The driver was helpful though and everything was clear.

This was a clean and comfortable coach, and I spotted that seat on the left was free. It’s near the toilets, but it also has no-one in front, so it remains my go-to seat. Yes, I accept I need to get out more since I’ve now got a favourite seat on coaches…..

The service wasn’t very busy. Earlier on in the day I looked to see how many seats were left on the coach by doing a dummy booking, but it was showing as entirely full. That meant that I was expecting a packed coach (which wouldn’t have been ideal from a comfort point of view), but the dual operation meant that there was lots of space. This pleased me greatly.

As for the driver, Tony, he was exceptional. Warm, personable, engaging and with a sense of humour, I thought his customer service was excellent. He added positively to the journey and his driving was professional throughout. An absolute credit to National Express.

Safely in Leicester, arriving 50 minutes early which was a bit of a result.

I assume that National Express are getting new facilities here, unless they’ve moved to a little Portakabin for fun.

Anyway, this was a first class journey representing excellent value for money. A clean coach, friendly driver, professional driving, a cheap fare and lots of space, absolutely impeccable. I’m back to perhaps trusting National Express again and I would use them a lot more if I could expect this sort of service every time.

August 31, 2021
National Express and Trustpilot

As another one of my irrelevant asides that are of interest to only me, I wondered last week how National Express were getting such high marks on Trustpilot.

National Express manage 4.2/5 which is “great” according to Trustpilot’s scheme, whereas Flixbus score 2.1/5 which is “poor” and Megabus score 2.0/5 which is also “poor”. Given that I can’t believe National Express are actually any better than their rivals, this felt a bit strange.

It becomes clear from these feedback e-mails that National Express send to customers. If you click on the green happy icon (as I was a few weeks ago) you’re taken to a long questionnaire about how great National Express are, with the facility to leave feedback on external sites. If you click the red unhappy icon (as I was last week), it just says how sad they are that you weren’t happy. No attempt to collect feedback why and of course, no forwarding onto any external sites.

Nothing wrong with all of this (indeed I’m sure National Express are very impressed at what they’ve done to skew the results), just a reminder of how bloody useless Trustpilot is at measuring anything.

July 14, 2021
National Express : Newcastle to London Victoria Coach Station

I fear that I’ve been lulled into a false sense of confidence about National Express following a rather brilliant journey a few weeks ago from Norwich to London. This is the National Express bus station in Newcastle, which was perhaps not unsurprisingly closed at 22:45 which was when the bus was leaving to get me to London. Although on this point, I recall in the United States that the Greyhound bus stations I went to remained open if there were services going out. What was more surprising was that National Express haven’t bothered putting more than a couple of benches in the area, leaving most people to stand up.

Here we are waiting for the service, which was due to arrive into London at 06:30.

The coach turned up twenty minutes early, but this was mostly so that the drivers could stand in the entrance to the vaping. I have no interest in what they do, but it takes a little away from the National Express message not to smoke or vape on their vehicles if their drivers are doing it. The staff member was greeting customers by, well, saying nothing and just looking at their tickets or phones to ensure that they were meant to travel on that service. He wasn’t impolite to me, but it was all a bit cold. Although I was fortunate, he was quite abrupt with some customers behind.

I felt sorry for the lad who was about 18 and had managed to buy a coach ticket for the wrong day and he then resorted to trying to buy a ticket from other passengers. I’m not sure what happened there in the end, but I don’t think he was able to travel. Nor indeed were a couple of customers at other stops further down the line who had turned up on spec in a bid to get to London.

I boarded first and so had the full choice of seats although the first couple of rows on the right of the above photo were reserved. This is always a dilemma, there’s a better seat which is the emergency exit seat at the rear near the toilets, but there were a few groups of friends visible and I thought they’d probably want to chat and the like at the back, so it might be quieter at the front. So I picked the seat behind the two closed off for the drivers, so at least no-one could recline into me.

Being used to not annoying coach drivers I had already put my bag on the floor and put my seatbelt on, so the driver meandered by me to announce loudly to a few people further back “get your bags off the chairs as this service will be full and you will have people sitting next to you”. It’s probably sensible to tell people to make it easier for later customers to board, but I did wonder how personable this approach was.

That’s also the difference between the Caledonian Sleeper service I took last week and this coach service. There the stewards were wearing masks, there were big gaps between customers and there was a level of professionalism to the whole arrangement. National Express didn’t bother faffing around with that convenience and safety, they filled every seat. There was a slight disregard from the drivers over customers wearing seatbelts, but I think it did say to wear them on the pre-recorded announcement.

On this, I note a swathe of negative reviews of National Express for returning to full seating with no social distancing, but their argument is that the Government said they could from 29 May 2021, so that’s what they were going to do. And I can’t much complain about that given the low price of the ticket that they charged me.

The service isn’t the easiest to sleep on, as every stop the driver turns on all the lights so that customers can board. There’s probably not much that can be done about that, otherwise people would be tripping down the aisles when boarding, but it’s not the most conducive with regards to being a restful environment. At 02:30 we also had the added excitement of stopping at a service station for thirty minutes, although this was handy to use their facilities.

As for the seats, they were crammed in to the point of being entirely unsuitable in my mind for an overnight service. With every seat full, it was all far too cramped for my liking, although since I seem to be able to sleep anywhere, I didn’t much let it bother me. I’m not sure that National Express themselves would even claim they’re going for comfort here (if they were being honest), it’s simply a way of getting people from A to B. For anyone taller than me (so over six feet) they’d likely be distinctly uncomfortable.

The drivers didn’t worry about both coming in at the same time to use the toilets at the service station and leaving the coach open and unlocked. I imagine at some point someone will board the coach and nick passenger belongings, or indeed the entire coach, and then some more care might be taken. There were two drivers who took it in turns to drive the coach and although there was no real effort at customer service, they were professional drivers at the wheel and it all felt safe and secure en route. I suppose that I’d rather have this than a driver who is very friendly but yet collides with numerous things during the journey.

Here we are in London Victoria Coach Station, a few minutes before the expected arrival time. On the plus side, this journey only cost £12 to get me from Newcastle to London. It was also on time, the driving was safe, the USB points worked and the coach was clean. On the negative side, it was cramped, uncomfortable and the drivers were grumpy. I’m not really a fan of coach travel, so the positive here for me is that I’m going to try and take the train in the future, it’s a better way to travel as far as I’m concerned. Although I might try Flixbus now they’re in the UK, as although they used to annoy me, I’ve become something of a fan of theirs.

July 11, 2021
National Express : Norwich to London Victoria Coach Station

Tonight I’m offering some variety to my usual Greater Anglia stories about my trips from Norwich to London and back. Indeed, I haven’t bothered even writing those up recently unless something has annoyed me. I’m not really a coach person, not least because people like Liam will make an Inbetweeners reference. Anyway, the cheapest rail ticket to get from Norwich to London were £15 today and I’m not made of money, so I looked for alternatives. I discovered that National Express have got rid of booking fees for those with an account (I like this, as booking fees annoy me), and they were offering this journey for just £4.60. I think that’s a bargain, so I bought it.

Gone are the days when customers needed to print out National Express tickets, it’s possible now just to show the driver your phone with the ticket on it (or print it out if you want). And I have some words about the driver today. He was simply brilliant and was just one of those personable and warm people that could lift the journey of a customer. Someone wanted to board without a ticket and they didn’t have time to buy it. He suggested they buy a ticket online from Thetford to London when onboard the coach so that they didn’t have to wait a few hours for the next service. He didn’t have to do that, but he made someone’s day much easier and National Express got some money for the trip that they might have lost. The driver engaged with enthusiasm and, as might be evident, I thought he was a shining role model of customer service. I did post on Twitter about the friendly driver and National Express have at least liked what I put, so I’m pleased they’re aware of the whole situation (specifically their friendly driver rather than me being happy, which I imagine isn’t at the top of their corporate list of worries).

Then I had to choose a seat after boarding. This is tricky, the two with the most legroom are at the back. But, they’re near the toilets. That’s a convenience for me in some ways (no pun intended), but also a danger if the toilets don’t smell too fresh. Fortunately, the gamble paid off today, all was pleasant and lovely. The bus set off on time and the air conditioning worked. The power sockets didn’t, but I was content as the coach wasn’t too hot and everything was clean. The service runs from Great Yarmouth to London (NX491) and it was relatively empty throughout, maybe 15 people on board at its busiest.

I liked the emergency exit seats where I was located, they reminded me that I might be on an aircraft in a couple of months. Now, that’s a nice thought for me.

This is the best photo I could get after arriving into Victoria Coach station. We arrived pretty much on time and I could hear the driver was still being friendly. I remember a Megabus a few years ago where the driver spent most of his time in London shouting at other road users and I’m surprised he didn’t give himself a heart attack or similar with the level of anger he had. The driver today seemed calm, even when confronted by idiotic other drivers, including one in Thetford who seemed perplexed on how to deal with an oncoming bus on a narrow road.

It would be hard to fault a service that only cost £4.60 and achieved its aim of getting the customer to their destination. But, National Express did this with style, with a clean coach, easy to book service and a driver who was simply a decent guy doing a job he gave the impression that he loved. This was an impeccably run coach service, and I’m very impressed at National Express. How very lovely.

June 14, 2021