Walking. Gossip. Travel.

Tag: British Airways

  • Flights – Hamburg to London Heathrow T5 (British Airways)

    The boarding process for the British Airways flight to Heathrow T5 was smooth and better managed than usual. Groups were called through so that Group 1 went through first, then Group 2, then Group 3 and then everyone else, sometimes it’s not quite that organised. There were also a lot of passengers with status, so perhaps that’s why they take particular care. The staff at the boarding gate were polite, efficient and visible, so first impressions were all positive.

    My first minor irritation is that this is an A321 neo, which meant that my emergency exit row seat had transformed into a normal row. Not that it much mattered as I had an aisle seat and there was no-one sitting next to me so I had plenty of space. This is aircraft registration G-NEOP and it only came into service in March 2019, so it still nearly new.

    I was in row 11 so I was seated in a seat which is the same as British Airways have been using in other aircraft, but these seats only go back as far as row 14. They went that far back in case the Club Europe cabin ever justifies such a number of passengers, and both plug and USB sockets have been put into these first fourteen rows. I had one under my seat and it was already damaged and knocked out of its holder, so I didn’t trust it to charge my devices on. It’s not perhaps ideal for an aircraft that is so new.

    For row 15 and behind that, British Airways have introduced a new ultra-thin seat which doesn’t recline. Nearly nobody I’ve heard likes this arrangement, although handily I do. I hate seat reclines and I like the ultra-thin seats as I sit in a near bolt upright manner anyway. These seats just have USB sockets, so where possible, it’s best to be seated in the front fourteen rows when on this aircraft.

    As for the aircraft, I think British Airways have gone too far with their tinkering about. They’ve taken out a washroom from the rear of the Euro Traveller cabin and this caused an evident problem on this flight as they had passengers going up and using the Club Europe toilet. One of the advantages for Club Europe is that it’s a quieter cabin, so I’m not sure what the customers will think up in those seats when there’s a queue of people standing by their seats and they themselves have to wait to use the washroom.

    And British Airways have decided to remove the drop down screens, so I can’t get to watch the moving map, or more importantly, the flight safety announcement by Chabuddy G. The crew safety demonstration on this flight wasn’t really ideal, the crew member was giggling and it wasn’t entirely audible. This meant that I didn’t see many passengers actually listening to the demonstration.

    Other than that the service was efficient and polite, but I can’t help thinking that the interior of the cabin is more Wizz Air than British Airways. That’s fine, but I don’t see British Airways have any choice but to keep on their downwards spiral of pricing if they’re determined to keep cutting corners.

    And here was a little problem at Heathrow T5, although it caused a delay of around fifteen minutes when disembarking. The air bridge to the aircraft broken down near to the front door and couldn’t be moved. This meant that steps had to be brought to the rear door and then buses used to transport passengers to the main terminal. Given that this wasn’t expected, the delay didn’t seem too excessive to me, although there were inevitably complaints.

    Given that this was a reward flight saver, the price was very reasonable and so I’m probably one of the reasons that British Airways keeps trying to save money by taking out any hint of luxury from their cabin. The pilots sounded professional, the cabin was relatively clean and so overall it was a comfortable and easy flight.

  • British Airways – Speedbird 100

    British Airways have got a bit of a partnership going with Brewdog at the moment, including a new bar at their New York Lounge run by the Scottish brewing company and they also have a new beer which has been brewed for the airline.

    The beer which has been produced is Speedbird 100 which is available for purchase in Euro Traveller and is being given free to those in Club Europe. It’s also available free of charge in the British Airways operated lounges in the UK.

    I’m not an enormous fan of Brewdog as a company, but their beer is, generally, excellent. There’s a depth of flavour to the beer that they brew and some innovative and interesting flavours. Best of all, it’s progress for British Airways to be looking at craft beers in the way they are, something which should be encouraged in my view.

    The Speedbird 100 is also rather drinkable, with a strong citrus flavour of grapefruits and oranges. As a summer drink it’s refreshing, although a little strong with an ABV of 4.8%. I do like this development from BA, I hope it’s something that evolves in the future.

    Also being stocked now in the lounges is Brewdog’s Punk IPA. I go on about this a lot, but I’d like a darker beer and Brewdog do this to a very high standard. However and nonetheless, Punk IPA is entirely acceptable and it’s positive that there is a choice of two beers from the company. The lounge also has cans of Tribute Pale Ale, the largest choice of beers they’ve had in years.

    The next step is to increase the options from three to four beers and I shall help BA by sampling numerous beers every time I visit their lounges.

  • Flights – London Heathrow T5 to Hamburg (British Airways)

    This is aircraft G-EUPO after it had landed in Hamburg Airport, arriving on time from London Heathrow T5. The aircraft is an A319 which BA have owned and operated since 2000.

    I was able to board in the first group which was fortunate as the flight was nearly full. The aircraft could have been a little cleaner, but it looked well maintained and in good order. I was in an exit row seat which was sufficiently spacious and comfortable.

    There was a crew member who seemed to be new and he was being ultra efficient in term of his security protocol. I’d far rather that he was like that than not caring, but he had a passenger remove a book from the seat pocket as they were in an exit row, which seemed slightly excessive. At the end of the flight the same crew member tried to get the customer in front of me to return his seat to the original position, which confused the seat occupant as he was in a seat which didn’t even recline. The crew member was polite though, and I liked his enthusiasm, with the entire crew seeming to work well together.

    From the in-flight menu, this is the page which brought British Airways to the attention of that media titan, the Daily Mail. The afternoon tea doesn’t include a cup of tea, which is only sort of mentioned in the description.

    The flight was fifteen minutes late in leaving Heathrow T5 due to congestion at the airport. The pilot explained he’d be remaining at the stand, as opposed to waiting in a queue on the runway, in a bid to save fuel. The pilot gave regular updates and fortunately he was able to make up time during the flight so we landed on time.

    This was yet another comfortable flight with British Airways, nothing spectacular, but efficient, well managed and organised.

  • British Airways – BOAC Retro Livery

    To mark the one hundredth anniversary of British Airways, the company has been repainting some of their aircraft. The one hundredth anniversary is a bit loosely defined since BA have been formed of some many component parts over the decades, but it’s an important event for them.

    I didn’t think that I’d see any of the aircraft, but currently parked outside of Heathrow T5 B Gates is G-BYGC which has been painted in the BOAC livery which was in use from between 1964 and 1974. It’s a bold design and I really like the retro look of the aircraft, which seems to have received a great deal of publicity.

    Incidentally, it looks like the aircraft is shortly flying to Philadelphia in the United States, now one of my favourite cities since my visit a few weeks ago.

  • British Airways – Reward Flight Saver

    My travels, and also credit card spend, means that I’ve collected a fair chunk of Avios points. There are numerous ways of using these, and I usually just use them for discounts on flights.

    However, British Airways also have a Reward Flight Saver (RFS) scheme which means that for a fixed charge and some Avios, numerous short haul destinations are available. The prices aren’t unreasonable, so for my trip to Hamburg today there is a charge of 8,000 Avios and £35. Depending how you value Avios this isn’t necessarily the cheapest solution, but it suits my needs.

    As an example of what customers can get, a return to Amsterdam is £35 and 8,000 points, as is Paris. Destinations such as Rome, Barcelona and Venice are all also £35, but there’s a charge of 13,000 Avios for the return flight. Most off-peak flights have availability for these fares, which are all in economy.

    One of the downsides is that there are no Avios points granted for the flight and also no tier points. However, since I have enough Avios and I’m nowhere near reaching enough tier points for Gold, this isn’t much of a concern.

  • Flights – Naples to Gatwick South (British Airways)

    This is the last British Airways flight of the day from Naples to Gatwick Airport, which had only a light load with around 50% of seats taken. The aircraft was an A320, flight registration G-GATN, with this being another purchase by BA in 2015 to bolster their Gatwick fleet. The aircraft had previously belonged to TAM Airlines, a Brazilian airline, for just over a decade.

    The boarding arrangements were a little ridiculous, as although customers were called through by their group number this just meant that they got to stand outside for longer waiting for the bus to the aircraft. The bus was over-filled so it managed to be an uncomfortable journey for many customers, although I had fortunately found myself a seat for the brief transfer. Priority customers were mainly then on the wrong side of the bus when it disembarked, which I noted upset a couple of people.

    I had an emergency exit row seat and had all three of the seats to myself, which was marvellous. The crew were friendly and a little informal for British Airways, but that’s something I think works, airlines can be too serious otherwise. I couldn’t see clearly into the Club Europe cabin, but it looked as though the eight rows were occupied by the grand total of one customer.

    The crew took orders for food and drink via their tablet and hand-delivered them, rather than traipsing the trolley through the cabin. I liked this service style as it meant that there was less disturbance, and it wasn’t a slow process as not many customers purchased anything. The aircraft cabin remained dark for the flight so that customers could sleep, indeed it was so dark that I struggled slightly to find my seat again after visiting the washroom.

    The flight arrived into Gatwick a little early and the pilot made the appropriate announcements in what felt like a friendly tone. I’ll mark this down as yet another smooth and comfortable flight from British Airways, it’s making it hard for me to be tempted back to Wizz Air and Ryanair….

  • Flights – Boston Logan to Heathrow T5 (British Airways)

    My favourite aircraft is the A380 and this was the plane G-XLEG which was delivered to British Airways in 2014. It was a moderately busy flight, although my bulkhead row of ten seats had just one other person on it, although the crew moved another two onto it just before departure. This meant plenty of space for me, rather different to my American Airlines flight of the previous day. Sitting on the lower deck of the A380 it is genuinely difficult to know that this beautiful aircraft has taken off, I never tire of just how much of an engineering triumph this is.

    The initial drinks run took place around 45 minutes after take-off, with the crew member saying she was surprised how little alcohol was being requested. I was content with my orange juice, sparkling water and mini pretzels.

    There was plenty of choice on the in-flight entertainment system, although I had hoped for some episodes of Friday Night Dinner again which unfortunately weren’t there. There were though some episodes of People Just Do Nothing and This Time with Alan Partridge which I hadn’t seen before.

    The meal was served around 20 minutes later, consisting of a salad with dressing, roll, chicken casserole with mashed potatoes and vegetables, caramel dessert and then cracker with cheddar cheese. Several people declined their food tray, but I most certainly didn’t. There was also the option of pasta with cheese, which I think has been an option on nearly every BA long-haul flight that I’ve ever taken.

    The quality was fine, the chicken was tender and had a decent amount of flavour, the vegetables retained some firmness to add some texture and it was all served hot. The dessert was also above average in terms of the richness of the taste. The salad was a little dull, but the dressing helped somewhat.

    I had some problems with my screen during the flight, but the crew member was able to successfully reset it. The moving map didn’t work though even after the reset. The crew were helpful with this and everything else, they were also visible throughout the flight. I thought that the temperature in the cabin was just right, although I suspect that this meant most other people were cold. The pilots and crew members made appropriate announcements throughout the flight and they came across as friendly and professional.

    The breakfast option was a croissant with tomato cream cheese, which tasted better than it looked. Another customer, who had refused his evening meal, didn’t look thrilled and a fair few of these were returned uneaten to the crew. The presentation really does need looking at and perhaps some choice to improve the options somewhat.

    However, overall, I thought that this flight still represented superb value for money. Coming in at under £125 there is pretty much no money in this for British Airways, but I won’t complain about that. The food and drink was served efficiently, the aircraft was clean and the crew were helpful and friendly. Lots of space and British Airways is once again becoming my favourite airline.

    The landing of the A380 was though quite heavy at the end of the flight which led to a crew member saying “we’ve certainly landed, I can guess that’s the First Officer landing that”.

  • British Airways (Heathrow T5 to Boston)

    The British Airways 747-400 service from Heathrow T5 (B Gates) to Boston Logan Airport. It had 22 crew and is aircraft G-CIVE, which has been operating for the airline since 1994. The boarding was well managed, with a staff member guarding access to the desks and checking that customers boarded in the correct group.

    I did hear a few customers complaining that they weren’t allowed to board whenever they wanted, but if someone has Group 5 on their ticket and they’re calling Group 1 only, it shouldn’t come as a complete surprise to them. The person behind me was also extremely displeased at the queue of customers who needed priority boarding for whatever reason. I heard a “he doesn’t look ill” and “that one definitely isn’t ill, he must know the pilot” with lots of tuts.

    My seat was 40D, which is a bulkhead aisle seat, and there was also no-one next to me, so the whole arrangement was spacious and comfortable.

    The first drinks service, which was my only alcoholic drink of the flight (and indeed day) which was a gin and tonic. British Airways have done away with Tribute ale and instead have the slightly ridiculous products of Heineken and Tiger. Ridiculous given that BA is British and quite why it isn’t serving anything British is a mystery to me. The lady in the row behind asked for Tribute and rejected the other beer options, and quite right too.

    The other drink was a sparkling water, and a water which the crew member accidentally poured. Best to stay hydrated though.

    I think it’s fair to say that British Airways don’t serve the most beautifully presented food in World Traveller. One half of the cabin was advertising the choice as “chicken chasseur or pasta with a pesto sauce?”, the other was offering “chicken or pasta?”. I’m not sure that this really is chicken chasseur in any traditional sense, but it tasted much better than it looked. The chicken was tender, the sauce had a decent flavour and the vegetables retained just the slightest of bites.

    As for the rest, the posset actually contained lemon and was satisfactorily sharp, the cheddar cheese was excellent and the starter was tolerable. The roll was soft and the two portions of butter were, well, butter and not margarine. For the cabin, I thought that this was a perfectly good meal.

    The mid-flight ice cream.

    The second meal was basic, but this is an east coast flight, and this is better than it was for a while on British Airways when Cruz’s first cuts came in. The seeded roll had some tender chicken in as well as some tomatoes, which I wouldn’t have guessed were slow roasted. That might be over selling just a little. The chocolate bar was, well, chocolatey.

    The in-flight entertainment system, which now has the seat number handily showing on the front of the screen. Saves looking up I suppose.

    This was a highlight, a film that I had wanted to see last year. Free Solo is the incredible documentary of when the free climber Alex Honnold ascended El Capitan. He did this climb up what looks to me like a sheer rock face and it’s 3,000 feet high. He did this without any ropes, so if he made a single mistake during his 3 hour and 56 minute climb then he would have died. Brave isn’t the word for it….. On reflection, if he had made a mistake in the first few minutes, he wouldn’t have died as he wouldn’t have fallen very far. But the rest was very dangerous indeed.

    A mid-flight view.

    One important thing to note about this flight is that it cost £128 for a single trip (which includes the positioning flight from Newcastle), plus I received back around £5 back in Avios. Taking into account it cost BA £78 in air passenger duty, it cost £56 in Heathrow charges and about £26 in US airport arrival charges. They then had to cover the costs for my lounge access at Heathrow T5. It doesn’t take a Labour Shadow Home Secretary to work out that this is more than the ticket cost I paid……

    Taking into account the cost of the ticket, this flight was IMO excellent value for money. The flight arrived on time, the crew were helpful, the seat was comfortable and everything on board worked as it should. All very lovely.

  • British Airways (Newcastle to Heathrow T5)

    It’s the first time that I’ve flown from Newcastle and also, I think, the first time that I’ve taken a flight starting and ending in England. It was aircraft G-EUXL, a British Airways Airbus A321.

    The boarding process was one of the smoothest I’ve had with British Airways and the lines were clearly divided between boarding groups 1-3 and boarding groups 4-5. It was also one of those times where I managed to walk through the boarding pass scan just as boarding started, so I didn’t have to wait at all.

    I assume he was de-icing the plane……

    Reading material.

    Seat 24F, an exit row seat which has the advantage of not having a seat in front of it. So, lots of space, especially as there was no-one sitting next to me. The flight was around 75% full with, I think, four rows in Club Europe up at the front of the aircraft.

    The crew did their M&S buy on board trolley run and managed to sell very little. The flight only lasts for 45 minutes, but the service seemed efficient and well managed. The crew member was excellent, she was merrily making conversation and was personable, it’s these little things that British Airways can do really well. She said that she was then about to fly to Geneva and back, which now makes me realise that I should go back to Geneva at some point….

    Anyway, the flight arrived on time and at Heathrow T5 A Gates, making it easy to transfer to my next flight.

  • British Airways (Turin to Gatwick South)

    I was at first slightly confused when the BA app told me that my flight would be 21 minutes late departing and 92 minutes late arriving into Gatwick South. It transpired when we boarded that this information was correct, the inbound flight had been delayed by bad weather at Gatwick and we had now missed our slot in Turin. Fortunately the delay wasn’t quite that bad in the end and the pilots were good at keeping customers informed.

    The Club Europe cabin stretched back six rows, although there were only five customers in those seats. The main cabin was relatively busy, but by no means packed. I went for my usual afternoon drink of Gin and Tonic.

    I was a little disappointed by the food, not because of what I was served, but because I saw what other customers thought of it. I thought that the salmon on quinoa was excellent, with a depth of taste, fresh flavours and it was nicely presented.

    However, one customer rejected it and wanted a sandwich and another asked where the toasties had gone. Toasties? This isn’t what I’d personally want on a flight, it’s stodgy and uninventive in my view and I’m glad BA got rid of it last year.

    The service was polite and efficient, although the cabin manager did get caught talking to a customer for quite a while and even I could sense other customers wanting another drink.

    The flight made up a little bit of time en route, so what looked like it could be a delay of a couple of hours got halved. All in all I thought this was another well managed flight. Unfortunately, after a run of Club Europe flights, I’m back in economy for my next few excursions with BA so I will no longer be able to praise the improved Club Europe catering arrangements.