Walking. Gossip. Travel.

Tag: British Airways

  • Flights – Boston Logan to Heathrow T5 (British Airways)

    My favourite aircraft is the A380 and this was the plane G-XLEG which was delivered to British Airways in 2014. It was a moderately busy flight, although my bulkhead row of ten seats had just one other person on it, although the crew moved another two onto it just before departure. This meant plenty of space for me, rather different to my American Airlines flight of the previous day. Sitting on the lower deck of the A380 it is genuinely difficult to know that this beautiful aircraft has taken off, I never tire of just how much of an engineering triumph this is.

    The initial drinks run took place around 45 minutes after take-off, with the crew member saying she was surprised how little alcohol was being requested. I was content with my orange juice, sparkling water and mini pretzels.

    There was plenty of choice on the in-flight entertainment system, although I had hoped for some episodes of Friday Night Dinner again which unfortunately weren’t there. There were though some episodes of People Just Do Nothing and This Time with Alan Partridge which I hadn’t seen before.

    The meal was served around 20 minutes later, consisting of a salad with dressing, roll, chicken casserole with mashed potatoes and vegetables, caramel dessert and then cracker with cheddar cheese. Several people declined their food tray, but I most certainly didn’t. There was also the option of pasta with cheese, which I think has been an option on nearly every BA long-haul flight that I’ve ever taken.

    The quality was fine, the chicken was tender and had a decent amount of flavour, the vegetables retained some firmness to add some texture and it was all served hot. The dessert was also above average in terms of the richness of the taste. The salad was a little dull, but the dressing helped somewhat.

    I had some problems with my screen during the flight, but the crew member was able to successfully reset it. The moving map didn’t work though even after the reset. The crew were helpful with this and everything else, they were also visible throughout the flight. I thought that the temperature in the cabin was just right, although I suspect that this meant most other people were cold. The pilots and crew members made appropriate announcements throughout the flight and they came across as friendly and professional.

    The breakfast option was a croissant with tomato cream cheese, which tasted better than it looked. Another customer, who had refused his evening meal, didn’t look thrilled and a fair few of these were returned uneaten to the crew. The presentation really does need looking at and perhaps some choice to improve the options somewhat.

    However, overall, I thought that this flight still represented superb value for money. Coming in at under £125 there is pretty much no money in this for British Airways, but I won’t complain about that. The food and drink was served efficiently, the aircraft was clean and the crew were helpful and friendly. Lots of space and British Airways is once again becoming my favourite airline.

    The landing of the A380 was though quite heavy at the end of the flight which led to a crew member saying “we’ve certainly landed, I can guess that’s the First Officer landing that”.

  • British Airways (Heathrow T5 to Boston)

    The British Airways 747-400 service from Heathrow T5 (B Gates) to Boston Logan Airport. It had 22 crew and is aircraft G-CIVE, which has been operating for the airline since 1994. The boarding was well managed, with a staff member guarding access to the desks and checking that customers boarded in the correct group.

    I did hear a few customers complaining that they weren’t allowed to board whenever they wanted, but if someone has Group 5 on their ticket and they’re calling Group 1 only, it shouldn’t come as a complete surprise to them. The person behind me was also extremely displeased at the queue of customers who needed priority boarding for whatever reason. I heard a “he doesn’t look ill” and “that one definitely isn’t ill, he must know the pilot” with lots of tuts.

    My seat was 40D, which is a bulkhead aisle seat, and there was also no-one next to me, so the whole arrangement was spacious and comfortable.

    The first drinks service, which was my only alcoholic drink of the flight (and indeed day) which was a gin and tonic. British Airways have done away with Tribute ale and instead have the slightly ridiculous products of Heineken and Tiger. Ridiculous given that BA is British and quite why it isn’t serving anything British is a mystery to me. The lady in the row behind asked for Tribute and rejected the other beer options, and quite right too.

    The other drink was a sparkling water, and a water which the crew member accidentally poured. Best to stay hydrated though.

    I think it’s fair to say that British Airways don’t serve the most beautifully presented food in World Traveller. One half of the cabin was advertising the choice as “chicken chasseur or pasta with a pesto sauce?”, the other was offering “chicken or pasta?”. I’m not sure that this really is chicken chasseur in any traditional sense, but it tasted much better than it looked. The chicken was tender, the sauce had a decent flavour and the vegetables retained just the slightest of bites.

    As for the rest, the posset actually contained lemon and was satisfactorily sharp, the cheddar cheese was excellent and the starter was tolerable. The roll was soft and the two portions of butter were, well, butter and not margarine. For the cabin, I thought that this was a perfectly good meal.

    The mid-flight ice cream.

    The second meal was basic, but this is an east coast flight, and this is better than it was for a while on British Airways when Cruz’s first cuts came in. The seeded roll had some tender chicken in as well as some tomatoes, which I wouldn’t have guessed were slow roasted. That might be over selling just a little. The chocolate bar was, well, chocolatey.

    The in-flight entertainment system, which now has the seat number handily showing on the front of the screen. Saves looking up I suppose.

    This was a highlight, a film that I had wanted to see last year. Free Solo is the incredible documentary of when the free climber Alex Honnold ascended El Capitan. He did this climb up what looks to me like a sheer rock face and it’s 3,000 feet high. He did this without any ropes, so if he made a single mistake during his 3 hour and 56 minute climb then he would have died. Brave isn’t the word for it….. On reflection, if he had made a mistake in the first few minutes, he wouldn’t have died as he wouldn’t have fallen very far. But the rest was very dangerous indeed.

    A mid-flight view.

    One important thing to note about this flight is that it cost £128 for a single trip (which includes the positioning flight from Newcastle), plus I received back around £5 back in Avios. Taking into account it cost BA £78 in air passenger duty, it cost £56 in Heathrow charges and about £26 in US airport arrival charges. They then had to cover the costs for my lounge access at Heathrow T5. It doesn’t take a Labour Shadow Home Secretary to work out that this is more than the ticket cost I paid……

    Taking into account the cost of the ticket, this flight was IMO excellent value for money. The flight arrived on time, the crew were helpful, the seat was comfortable and everything on board worked as it should. All very lovely.

  • British Airways (Newcastle to Heathrow T5)

    It’s the first time that I’ve flown from Newcastle and also, I think, the first time that I’ve taken a flight starting and ending in England. It was aircraft G-EUXL, a British Airways Airbus A321.

    The boarding process was one of the smoothest I’ve had with British Airways and the lines were clearly divided between boarding groups 1-3 and boarding groups 4-5. It was also one of those times where I managed to walk through the boarding pass scan just as boarding started, so I didn’t have to wait at all.

    I assume he was de-icing the plane……

    Reading material.

    Seat 24F, an exit row seat which has the advantage of not having a seat in front of it. So, lots of space, especially as there was no-one sitting next to me. The flight was around 75% full with, I think, four rows in Club Europe up at the front of the aircraft.

    The crew did their M&S buy on board trolley run and managed to sell very little. The flight only lasts for 45 minutes, but the service seemed efficient and well managed. The crew member was excellent, she was merrily making conversation and was personable, it’s these little things that British Airways can do really well. She said that she was then about to fly to Geneva and back, which now makes me realise that I should go back to Geneva at some point….

    Anyway, the flight arrived on time and at Heathrow T5 A Gates, making it easy to transfer to my next flight.

  • British Airways (Turin to Gatwick South)

    I was at first slightly confused when the BA app told me that my flight would be 21 minutes late departing and 92 minutes late arriving into Gatwick South. It transpired when we boarded that this information was correct, the inbound flight had been delayed by bad weather at Gatwick and we had now missed our slot in Turin. Fortunately the delay wasn’t quite that bad in the end and the pilots were good at keeping customers informed.

    The Club Europe cabin stretched back six rows, although there were only five customers in those seats. The main cabin was relatively busy, but by no means packed. I went for my usual afternoon drink of Gin and Tonic.

    I was a little disappointed by the food, not because of what I was served, but because I saw what other customers thought of it. I thought that the salmon on quinoa was excellent, with a depth of taste, fresh flavours and it was nicely presented.

    However, one customer rejected it and wanted a sandwich and another asked where the toasties had gone. Toasties? This isn’t what I’d personally want on a flight, it’s stodgy and uninventive in my view and I’m glad BA got rid of it last year.

    The service was polite and efficient, although the cabin manager did get caught talking to a customer for quite a while and even I could sense other customers wanting another drink.

    The flight made up a little bit of time en route, so what looked like it could be a delay of a couple of hours got halved. All in all I thought this was another well managed flight. Unfortunately, after a run of Club Europe flights, I’m back in economy for my next few excursions with BA so I will no longer be able to praise the improved Club Europe catering arrangements.

  • British Airways (Gatwick South to Turin)

    This is my first visit to Turin, flying with British Airways from Gatwick South. Initially the flight seemed busy and so I expected it to be a busy service, especially as they had been making announcements and sending texts during the day offering to place hand baggage in the hold for free. This is normally done to free up space in the cabin for what hand baggage there is, so I expected a busy flight. I was seated in Club Europe and it transpired that there was just two of us in the front cabin……

    We were around fifteen minutes late departing because the aircraft broke. Or, to be more precise, there was a problem with an on-board computer and an engineer had to switch something around.

    The crew member serving the Club Europe cabin wasn’t really strained during the flight if I’m being honest, there’s a limit to how much hassle two customers can be. Anyway, I opted for a gin and tonic as my drink, and the other customer opted for a gin and slimline tonic just to mix things up a bit (literally as well).

    The crew member was pro-active and visible for the flight though, as with just two customers it might have been easy for her just to sit on a jump seat and have a little rest. But she didn’t and the service was always attentive and efficient.

    British Airways had loaded the grand total of two meals for this flight, both different to each other, although both were based around salads. For reasons unknown to me the crew member had also heated up around eighteen rolls and scones, of which I had two and the other customer had none.

    The meal was fine and the ham tasted better than the photo suggests. The pork pie had some flavour, the generous amount of pickle added some texture and the Cheddar cheese was excellent. The lettuce leaf was more decorative, and it didn’t really perform that function with any great merit, and the tomato and mozzarella tasted as anyone might expect them to.

    For several years I’ve liked the scones served by British Airways and I take the Cornish approach to these things, jam first and then the clotted cream.

    The Alps.

    The suburbs of Turin.

    Turin as the sun starts to set. The flight landed on time, making up the slightly late departure, and I deliberately let the other customer in Club Europe disembark first so that I could follow him (just to the security area, not to the city centre). All  very efficient.

  • British Airways (Gatwick South to Malta) – Third Time

    Back to an A320 for this British Airways flight from Gatwick South to Malta, the third and final (well, for the foreseeable future) of my trips to the islands. This is aircraft G-GATK which was for ten years part of the Wizzair fleet, and before that it was operated by ACES Colombia.

    Boarding was efficient at Gatwick, with customers being called through by order of priority. There was a problem with the number of bags being taken on board and it was a full flight, so the ground staff did ask passengers if they’d put their luggage in the hold. There was a remarkable variety of reasons why customers refused, such as “my medicines are in here”, “my book is in the bag” and my favourite one of them all, “no, I’m here first, get someone else to put their bag in the hold”. The customer said it with a powerful sense of entitlement if nothing else…. I don’t use the overhead lockers, which makes matters easier for me. Boarding was made harder for the crew by the lack of assistance from customers, but I think they’re more than used to it by now.

    There’s an inevitable Groundhog Day feel to this, it’s of course the same menu as I had on the flight last week.

    I’m not particularly keen on the British Airways Full English breakfast, so I didn’t even try to change my option for the sake of having a different photo….. I was, to my knowledge, the only person who went for the meat platter, other passengers went for the cooked breakfast options. It’s not startlingly exciting, but it’s a reliable and comfortable cold option.

    Service was professional and efficient throughout, with customers served from the front to the back of the cabin and the crew were available with top-ups of drinks. The cabin was clean, one of the airline’s inconsistencies, and the disembarkation was speedy. The only slight delay was that we had landed just after an easyJet service, which meant that there was about a 20-minute delay at border control.

  • Flights – Malta to London Gatwick South (British Airways) (Second Time)

    This is the second time I’ve done this flight this month, around a three hour flight from Malta to Gatwick South. Here’s the aircraft, ready and waiting. Some of the highlights that were visible outside during the flight included seeing Malta from the air and also Mount Etna.

    The flight seemed quite light initially, but there was a sudden burst of passengers who filled up most of the front cabin. I’m not sure whether they all came from the lounge at the same time or whether there was a delay at passport control, but it was busier than the flight out the previous Sunday.

    The aircraft hadn’t been very well cleaned though, the cleaners hadn’t taken extraneous items out of seat pockets and there was some litter on the floor. Malta is served by airlines such as Ryanair, easyJet and others, and if British Airways wants to be seen as a better option it does need to sort out this constant cleanliness issue.

    I’ve reused this image from the last flight, since it’s the same menu.

    For some variety I went for the main course of Parmesan, rocket, penne pasta and lemon peppered chicken. The pasta was well seasoned and the mustard seeds added texture and flavour, with the chicken being tender and the peppered lemon coating was surprisingly quite strong. All very pleasant, with the chocolate and cherry torte being rich and luxurious… The Coastal Cheddar was excellent, whilst the Somerset Brie seemed unexceptional, although I prefer harder cheeses.

    The crew were helpful and efficient throughout, not particularly pro-active in offering additional items, but it was easy enough to ask for anything else. The service was though always professional and there was a relaxed feel to proceedings.

    The flight landed just a few minutes later than expected due to heavy headwinds, and the pilot made a few updates during the flight giving information about what could be seen out of the window.

    So another efficient and well managed flight….

     

  • Flights – British Airways (Luxembourg to Heathrow T3)

    A morning flight back to Heathrow T3 from the beautiful country of Luxembourg.

    A relatively light load across the cabin, which meant sufficient space in the overhead lockers. I had a row to myself, the same as on the way out.

    As for the crew, they were exceptional. The crew member who managed the cabin had a service style which made me wonder if he was a crew trainer, he was faultless. He introduced himself to everyone and he remembered the names of all of the customers, that alone is a very impressive service standard which is rarely ever attained by the crew. For the first time in a long while, I’ve contacted BA to tell them just how good he was.

    There was a choice between warm quiche or the above, which is smoked salmon with cottage cheese. Served with a roll, which appeared after I took the photo, and fruit and dessert. The salmon was sapid and flavoursome, the cottage cheese was unexceptional and the cucumber was, well, cucumber. BA seem to have thing about capers, and I’m certainly not one to complain as they add taste and texture. Overall, it was a perfectly acceptable brunch, as the airline calls it.

    Note my initial choice of drink, which was sparkling water, was served alongside with a champagne I hadn’t even thought of having until the crew member so politely mentioned that it went well with the salmon. As did the glasses of it he followed up with during the flight.

    The flight departed about five minutes early and landed around ten minutes early, not that I was in any particular rush. Heathrow T3 was well staffed, so I was able to leave the airport within twenty minutes of having landed. I’m sure that BA is on an upwards trajectory again after some years of complacency….

  • Flights – London Gatwick South to Malta (British Airways)

    The British Airways aircraft at Malta Airport having just arrived in the morning sun.

    But, back to the start of the flight. The flight boarded early and the new group system was being enforced by the staff member at the desk, she sent someone back to the seating area who was none too pleased at that. But, if you’re going to have a group boarding system, it does need enforcing.

    The flight was around 70% full and everyone had boarded about 15 minutes before the expected take-off. There was then a delay when something went wrong with the aircraft that an engineer checked to examine, but that only took a few minutes extra.

    I was seated in 1A, so this was my view for the flight. As I understand seats 1A and 1C (there isn’t a 1B) have been created from where the wardrobe used to be. And as a reminder of that, a customer asked to put their coat up, a service which can no longer be offered. Seat 1C isn’t a great seat, as it’s exposed when boarded, so anyone sitting there is likely to get their knees banged by customers boarding the aircraft.

    The menu card.

    I’m not usually a tea drinker, but the peppermint tea seemed refreshing given the early morning start.

    The breakfast, which was perfect for my needs and is much better in my view than the cooked full English breakfast option they offer. Although, more people went for the cooked full English than for the plate of cured meats and cheeses, so it still seems a popular option.

    I looked out of the window and thought that the clouds looked like mountains. There was a reason for this, these are mountains poking up through the clouds.

    My first sight of Malta.

    The service on the flight was pro-active, indeed on the higher end of my BA experiences. The meal service was efficient and I got my first choice of food, although that was rather inevitable sitting in Row 1 as unlike long-haul, they just go straight to back in Club Europe.

    All in all, a rather lovely flight.

  • Flights – British Airways (Amsterdam to Heathrow T5)

    After the usual long exercise that is provided by Schiphol Airport to get to the gate, the British Airways Airbus A320 was not an unwelcome sight.

    The boarding process wasn’t particularly well handled, most customers ignored the announcement and then just went up to the boarding desk anyway regardless of what group they were in. I do like the new boarding arrangements, but they’re still not always particularly effective away from Heathrow. But since I don’t have a bag I need to put in the overhead lockers, I’m not too concerned that the order of boarding is sometimes a little muddled.

    There was a friendly welcome from the crew on-board who seemed to be acknowledging every customer, and the pre-departure cabin check was in-depth. The crew member was asking customers with a mobile phone to confirm that they had put it in flight mode, which is a rare level of efficiency. The flight was also around 90% full with the Club Europe cabin divider being set at eight rows.

    There was a choice between sandwiches or Ploughman’s, along with a scone and clotted cream, with a dessert of a cake. I was able to get my first choice of the Ploughman’s, but customers in row eight were just being given the sandwiches as the choice had run out by then.

    As for the meal, the ham looked a little processed but tasted better than it looked, with the accompanying blue cheese having a decent depth of flavour. The coating of the Scotch egg was bland in terms of the taste, but the piccalilli and pickle added texture. At least some effort had also been made with the presentation of the dish, so it looked reasonably appetising. Although the appearance of the ham needs improving……

    Not a complaint but just an observation, but the scone crumbled too much for my liking, although it’s not a bad addition to the afternoon tea. The bread, which sometimes isn’t provided, actually was OK, with the cake being similar to a generously proportioned Mr. Kipling’s Cake.

    I only ordered this gin and tonic to test the rumour that British Airways aren’t supplying full mini bottles and are instead pouring half measures in the galley. I was pretty sure that if this was true it’d be on long-haul flights, but either way, I got the bottle presented to me and not part-poured. I also didn’t want the full G&T, so I still have most of the gin in the bottle I took with me.

    The service was efficient and effective, it can’t be easy trying to get food and drink to eight rows of Club Europe in the time that the cabin crew have on this flight. There was also time for the crew to offer a second drink, and to wander up and down the cabin to check that customers were OK and didn’t need any assistance.

    An interloper from the Euro Traveller cabin came and used the Club Europe toilet, something always exciting for me as I like to see what the crew say. Normally it’s a crew member who has sent the customer to the forward cabin because there’s a buy-on-board trolley in the way in the rear cabin. Anyway, the cabin services director (or whatever they’re called now on short haul) wasn’t impressed and I noted him eyeing up the customer, although he didn’t say anything. However, the customer couldn’t then get back to Euro Traveller for over ten minutes as the crew member had the trolley in the aisle and made no effort to move it as he served drinks to Club Europe customers.

    Overall, the aircraft was clean, the temperature was appropriate for my needs, the crew were polite and the flight landed on time. Ideally the flight wouldn’t arrive at Heathrow T5 B Gates as it means waiting for the internal shuttle train, but I wasn’t in a rush and so the extra time didn’t matter. This flight was an Avois redemption upgraded to Club Europe using a Lloyds upgrade voucher, so the price for this flight was £25 plus 4,000 Avios.