I cancelled my Pret coffee subscription after one month, which was the one that they gave me. Anyway, since I’m in London and they have lots of branches here, I thought that I’d resubscribe. The account process is terrible, it’s fiddly to log-in and I know other people are just making up new e-mail addresses to get free coffee, so they probably haven’t had vast amounts of people manually resubscribing.
Anyway, with code in hand, the store at Moorgate refused the transaction suggesting that my payment hadn’t gone through. My payment had gone through, but these things happen. I heard the store manager say “nothing we’re prepared to do about it”. I contacted Pret and the problem, which was theirs, was immediately fixed. It might have been easier for them to just give me the coffee they’d poured and ask if I could resolve it with Pret customer service, but it’s possible they get too many people trying it on. As it wasn’t busy, a “do you need any help, or a contact phone number for Pret?” might have been really useful though.
I was more annoyed by having to go back ten minutes later and then I ordered again and they forgot to pour that one entirely (I don’t think it was because they were annoyed at me, they forget an order from another customer as well). The service was polite and the coffee was fine and these things do happen, but it’s the “nothing we’re prepared to do about it” means I’m not prepared to renew….. Disappointing, as I very much like Pret.
NB, and as an addendum written the next day, things improved 🙂