I’ll start this post by commenting that I’ve written to American Airlines (not that the customer service staff can really do anything with my message), as the crew member said that they appreciate all feedback (which is the sort of mistruth that is often said). It was a frustrating flight, as nearly everything was excellent. The lounge exceeded my expectations, the airport staff and cabin crew were friendly and efficient, the entertainment system was decent, the snacks were fine, the service was quiet as it was a night flight, the aircraft was clean and we arrived on time.
However, the problem is the recline on the seats, or at least, it’s a problem for me. Once thought of as the preserve of the budget carriers such as easyJet and Ryanair in Europe and Allegiant in the US, decent airlines are now scrapping the damn things, or at least offering customers the choice of rows where seats can’t recline. They cause seemingly endless arguments on flights and with the limited seat pitch and space between seats, they intrude far too heavily into the person behind. British Airways have started to scrap reclining seats in some of their short-haul flights and Delta have started to cut back how far the seats recline.
The compromise of having several rows which have no recline seems to me to be an excellent one. No system is perfect in meeting the needs of every passenger, but that will mean that the majority of seat recliners get their seat recline, and the majority of those who don’t like seats reclining also get their way. I’m very pleased that at least British Airways has seen sense on this issue.
The screen, which was bright and had an excellent range of different films and television programmes. One clever innovation is that you can also watch these films and programmes from your phone should you wish, which is probably a pre-cursor to the screens being removed in the future.
The business class seats that I wasn’t in….
The coach seats that I was seated in, which were actually otherwise entirely acceptable in their unreclined state.
The crew came round and offered a free drink, with snacks of pretzels and biscuits. I opted for my usual Dr. Pepper, with the crew serving everyone efficiently. I was surprised that they served with the cabin in darkness, but they didn’t seem to experience any issues.
Arriving into Boston, the pilot mentioned that those sitting on the right hand side would be a good view of the city, and fortunately, I was sitting on the right hand side by the window.
So, in short, the flight was excellent, but the airline’s overly generous recline policy means that I won’t likely be flying with them again in short-haul. Which means I’ll be back to Allegiant.