A few years ago, my friend Nathan and I tried to get into this JD Wetherspoon but it was too full, so we visited most of the other pubs in the town instead. Last month, Richard and I were in the town and we decided to make a quick visit.
Using the pub’s own history to explain the name:
“This pub is named after the first Lord Burton, Michael Arthur Bass, a member of the famous brewing family whose company has its headquarters in Burton.”
I think it would be a fair comment to say that the venue was struggling just a little to maintain order and the door staff were certainly challenged. It probably wouldn’t be much of a stretch to suggest that the door staff couldn’t really take control, there was smoking inside and drug use, which isn’t really where JD Wetherspoon would probably want to be. And, at the same time, on a Saturday night, the delivery turns up.
But, I like a pub with a bit of vibrancy, it all adds to the excitement and I don’t think any customers were ever in danger in the sense of a pub that is unsafe, there were just a few licensing issues for the venue to deal with.
Most of the rear of the pub’s carpet looked like this, with menus, glasses, napkins and food lying on the floor. The team members didn’t get chance to clear it during our visit.
This was the cleanest piece of carpet that I could find for my obligatory carpet photo.
We were initially seated at the rear, but it was quite loud (and as someone who has run a venue that was effectively a nightclub, I set the bar at a reasonable level here) so we decided to move when our drinks arrived.
After fifteen minutes our drinks hadn’t arrived, so I went to recover them from the bar. The team members here were doing a really decent job, they were friendly, working hard and I think just short-staffed. I didn’t query the wait, but a helpful team member said they had a lot of away fans in after football.
The beer is the Auld Acquaintance from Loch Lomond Brewery, hoppy, light and inoffensive.
This is the home of brewing after all…. (the town, not the pub).
The front of the pub was quieter and after a while we got a seat. We had decided that there was a micro-pub nearby that needed our attention, but it was much calmer down this end. Although they didn’t have any tables where everyone was downing wine from the bottle at this end of the pub, so I was tempted to go back.
Anyway, back to reviews as I like reading them, with this venue towards the lower end of the scale for the chain.
“Absolutely awful 😖 asked 4 times to get the table cleaned!!!! When the food arrived I asked again for it to be cleaned before they put the food down….he wiped half of it and slammed the plates down…won’t be going back”
There are tens of reviews like this, but I like a bit of staff attitude to add to the mix.
“Awful experience, had a great time until Nicola left us with a very bitter taste in our mouths (and not just from the mushy peas). Two groups of our friends sat on separate tables and ordered each other food. When the waiter came out she asked us to “stop prating about” and that we were “messing up their orders” however we all ate the food and caused no trouble. We sent it to celebrate our lovely friends birthday to treat him and were told that they will take both tables away from us if we carry on, how dare we treat our friends? This is awful customer service and completely unacceptable from Nicola. She then took the cutlery away from us when we had payed for the food, ordered it to a table when we couldn’t even eat it. We had to go and ask at the bar for some. I think this is appalling customer service and shall be going to the crossing or the prince of brewers from now on.”
Let me guess, they were sending each other milk and peas….. No excuse to treat team members like this by ordering food to each other’s tables and then confusion when the team members are annoyed.
“Because we put our hands up (next to be served) the young girl clearly didn’t like it and made us walk to her.”
Seems reasonable to me.
The pub is on the chain’s cheapest price band and I remember from the choice of venues in the town that they must have a lot of competition which would explain that. I suspect it would have been a rather more relaxed visit if we had popped in earlier, but I do like a bit of drama. We were pleased that we had gone to an Indian to eat though before, it was all much busier than I had expected.