Tag: Thameslink

  • Little Thameslink Debacle

    Little Thameslink Debacle

    I like to break into proceedings for a little complaint, it makes me feel better.

    Here I am with a rail ticket to board the 15:36 at London St. Pancras to Bedford and two Thameslink gateline staff have rejected the ticket saying it’s invalid with their service, refusing me access to the platforms. The Thameslink staff said that my ticket wasn’t valid on their service, only the EMR service. The details on my ticket read:

    “Board the 15:36 service to Bedford (Thameslink). (G50426 service details)”

    Now, I always fear I’ve made a mistake, as I do that quite a lot, so I thought I’d better check first with the ticketing company, Trainsplit. They’ve already checked for me and they’ve told me that Thameslink are in breach of the National Rail Conditions of Travel and the information they were supplying was wrong.

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    Here’s the details of the 15:36 train that the gateline staff said wasn’t an actual service. After claiming the 15:36 was definitely an EMR service, the gateline staff did let me through in the end (I think one of the staff had a moment of realisation that the only 15:36 service departing the station was their Thameslink service) but warned me that my ticket wasn’t valid and I might be asked to buy another one. I haven’t heard so much piffle since listening to Liz Truss prattling on about something she didn’t understand, but the railway wonders why people get confused. If I had followed the instructions of the gateline staff I would have been liable for a fine from EMR for travelling on a service that I didn’t have a ticket for which feels very sub-optimal given all the confusion over ticket prosecutions at the moment.

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    Merrily on board the 15:36 (albeit delayed).

  • Rail Journey : Liverpool to Luton (with changes at Crewe, Long Eaton, Leicester, Kettering and Bedford)

    Rail Journey : Liverpool to Luton (with changes at Crewe, Long Eaton, Leicester, Kettering and Bedford)

    I have a slight problem at the moment with rail travel and that’s trying to keep the fares down whilst I’m travelling around the country. I’m simultaneously too young and too old to have a railcard and the fares can be challenging without using some ingenuity of split ticketing. I’ve also been hitting delay repay claims with some frequency recently and have had three turned down or refunded at a different amount, but all three fully reinstated on appeal due to ‘operator error’ or similar phrases. They don’t really have much choice as the Conditions of Carriage are very clear and it’s a bit of a faff, but we get there in the end.

    So, mostly for my own amusement, here’s the story of today and endless changes of trains….. It’s actually evident to see why rail operators are struggling to unpick some of these delay repay claims and today’s will be another one when East Midlands Railways get it this weekend.

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    That’s not a great photo of Liverpool Lime Street, although I was taking photos to remind me at what time I was at each station. Half of the station has gate lines, the other half doesn’t and this was one of those tracks, track 6. Incidentally, on the way into Liverpool, we stopped at Broad Green railway station and I looked at the station history on Wikipedia (yes, I do this a lot) and discovered that it’s the oldest railway station in the world that is still operating, having opened in 1830. On that theme, Liverpool Lime Street is the oldest still operating grand terminus mainline station in the world, opening in August 1836.

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    The first train of the day was on time, the 10:08 West Midlands Train service to Crewe.

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    I liked this train, relatively empty and there were power points which are useful for journeys such as this. There was a passenger on board telling his friend Tony (he said the word Tony at the end of every sentence so I soon got to know Tony’s name) who gave a near constant verbal flow of railway facts on our journey. To be honest, I found it all quite interesting, so fair play.

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    Crewe, it’s not my favourite place in the world if I’m being honest, but I wasn’t leaving the railway station and so it didn’t much matter.

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    Here’s the EMR train service to Long Eaton.

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    More power points and an annoying customer who was playing music loudly sitting opposite. I’m generally quite immune to these things, but when it’s so loud it’s over the volume of my headphones, it probably is a bit much. Someone else sat opposite and stared at him, which meant he later on stopped, so that was a relief for us all.

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    Only here briefly, but a quick photo at Stoke railway station to send to Łukasz who sometimes meets me here. The train was delayed into Long Eaton, but this didn’t much matter as the one I needed to connect to was also late and was coming in on the same platform.

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    Long Eaton railway station which was opened in December 1888 as Sawley Junction.

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    An information board about Midland Railway Sheet Stores.

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    Right, I can still get the 12:40 because it’s going at 12:46.

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    Here it comes sweeping in to take me to Leicester.

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    And there’s Leicester in all its raw beauty and there’s been a railway station on this site since 1840.

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    This train into Leicester was busy and I couldn’t get photos inside and it was running fifteen minutes late, meaning I’d miss my connection. But, as luck would have it, the train I was connecting to was once again also late and coming in on the same platform. I boarded three different trains today that had an end destination of London St Pancras and all three had the seat reservations cancelled as the on-board computers had gone wrong.

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    I boarded the East Midlands train to Kettering and it was at this point that the network was entirely falling apart due to electrical cabling issues. There weren’t really enough staff to help at Kettering and no announcements to help passengers at the station, it wasn’t great for those who didn’t know their way around railway apps and the like.

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    I went to find someone (not pictured above) and she told me which train to connect, telling me to get on a train to Bedford.

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    I had a little walk around Kettering railway station which was originally opened in 1857. I find it very hard to be in Kettering and not think about James Acaster and the Kettering Town FC song. Incidentally, that bridge to the other platforms was only put in as late as the 1990s.

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    This is a nice reminder of how railway stations have been such important locations in times of war.

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    And here’s the canteen that it’s referring to. There are an awful lot of structures on railway stations, it’s a shame that more can’t be done with a great deal more of them, although at least this one hasn’t been demolished.

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    Aaaahh….

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    Another train boarded, this is the one to St. Pancras yet again. I was fortunate incidentally to get a seat on every service despite them being so busy. Most trains had power points and customers seemed to be generally calm and content.

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    And safely at Bedford. I thought it was positive that the train guard told anyone with flights from Luton Airport that they were fearing they’d miss to tell the platform staff so that they could do something about it. I’m not sure what the platform staff were planning to do about it (and even if they knew the train guard had been telling passengers this), but it was a nice gesture.

    For reasons unknown even to me, I’ve started noting in this blog post when railway stations were first opened, so keeping that theme alive, this opened in 1859 although it’s moved about a bit. When I say that, I mean it’s moved down the line a bit, they haven’t relocated Bedford railway station from Truro or something.

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    I waited patiently here for the Thameslink train I was told that I could catch as they were accepting EMR tickets given the network issues. Of course, it changed its departure platform which involved more stairs. This is how I stay healthy I think.

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    But, it arrived on time and took me to Luton railway station and incredibly the only service of the day actually running to schedule. I arrived into Luton just under 50 minutes later, so that’s a 50% delay repay of the ticket and I thought I did well to actually get to the final destination not that late.

    I am perhaps one of the few people who likes this kind of adventure, I’ve also been suitably productive working on trains and also in numerous waiting rooms that I didn’t take photos of today. And now, I’m safely in Luton. I can’t say that this is exactly a Michael Portillo Great Rail Journeys type of post, but it amused me and maybe in my old age I’ll relive the excitement all over again and return some fancy destinations as Crewe, Long Eaton, Kettering and Bedford. Incidentally, I should add, there are more direct ways of getting from Liverpool to Luton, this was just the cheapest one for me, even if not the most convenient.

  • Norwich to Gatwick Airport by Overnight Train

    Norwich to Gatwick Airport by Overnight Train

    The train from Norwich to London Liverpool Street wasn’t very busy, around a handful of passengers in each carriage. Although, slightly irritatingly, I had to change carriage after getting all comfortable as I discovered the power didn’t work in the one that I had chosen. The conductor was a friendly and affable man, with the train being spotlessly clean since the cleaners spent around thirty minutes on it, cleaning it both inside and out.

    Safely at London Liverpool Street, arriving on time. I noticed customers in two carriages couldn’t get out, an unfortunate side effect of these slam shut doors. I, being ever helpful, opened one door when walking by, whilst the others managed to unfree themselves from their trap.

    Although I had a ticket to use public transport from London Liverpool Street to London Blackfriars, the underground was just shutting down and the times suggested by GWR didn’t seem to actually correspond to any underground trains. So, since I like walking, I went for the option of the 25-minute walk across the city.

    I’ve never seen the above church, which is St Ethelburga’s at Bishopgate, near to Liverpool Street station, which just goes to show how unobservant that I can be… It’s one of the few surviving medieval churches in the city centre and there were once two shops at the front of the building, but these have since been removed. It was also one of the churches which allowed divorcees to remarry, which wasn’t quite within the rules of the time. Although the building has mostly survived, even through the London Blitz, it didn’t entirely make it through an IRA bomb placed outside in 1993, which destroyed 70% of the building.

    The Bank of England.

    St. Paul’s Cathedral.

    Safely at Blackfriars station, where I promptly went up the wrong escalator and reached the platform for trains to Luton Airport. Hopefully no-one noticed me going up one escalator and then straight back down the one next to it.

    This was awkward, I’d reached the correct platform, which was Platform 1, and noticed there was a train ready and waiting to depart to Three Bridges. This is also the train to Gatwick Airport and the passenger in front of me ran for the train, where as I thought I’d have a little meander around as I was hardly in a rush. And then I heard the station staff call out that they’d hold the train for me, so I do a slightly fast walk to get a train that I didn’t really need to get.

    I thought I looked quite smooth and nonplussed in walking towards the train, although I might have actually rushed and been less lackadaisical if it was a train I was actually trying to get.

    On board the Thameslink service from London Blackfriars to Gatwick Airport.

    The train arrived on time at Gatwick Airport.

    Inside the terminal, one of the few times that the ticket machines are so underused. Incidentally, my railway ticket failed to open the barriers and I noted that Gatwick Airport had employed a member of barrier staff who didn’t burden himself in using his customer service skills. But, since he was standing there at 01:00 in the morning, perhaps it’s not entirely fair to expect him to be anything other than fed up.

    And here we are at Gatwick Airport arrivals at South Terminal, arriving around 30 minutes earlier than expected as I accidentally caught a train I hadn’t intended to get at London Blackfriars. The ticket cost just over £20, which I think is reasonable given the distance travelled and the comfort provided. It just now means I have to faff about for my flight, but I like the adventure really….