Tag: JD Wetherspoon

  • JD Wetherspoon Can’t Offer Free Refills on Mocha and Hot Chocolate

    JD Wetherspoon Can’t Offer Free Refills on Mocha and Hot Chocolate

    Not that I’m one to complain….. But this is entirely sub-optimal, the recent Government changes on sugary soft drinks have also impacted the hot chocolate at JD Wetherspoon. That means no more unlimited mochas or hot chocolates, which seems to me a ridiculous infringement on my coffee drinking rights. And, next to these machines will be unlimited sachets of sugar, those are absolutely fine on their own….

    I’m not entirely sure whether JD Wetherspoon will actually monitor this or just end up removing hot chocolate entirely and having it by sachets only or something. I’m not entirely sure that this will help the health of the next generation, but what would I know…..

  • Bournemouth – The Moon in the Square

    Bournemouth – The Moon in the Square

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    Here’s the exterior of the Moon in the Square pub from when I visited last November. I’m currently back here again, so I felt the need to write something about it. I’m always keen to surprise and delight my two loyal blog readers….

    As I usually do for pubs in the JD Wetherspoon chain, I’ve taken the history of the venue from their own website:

    “This is one of several Wetherspoon pubs with ‘moon’ in their name, linking them with the ideal pub described by George Orwell. He called his fictitious pub ‘Moon Under Water’. This one stands on the site of Victoria Villa and Library – the home and business premises of TJ Hankinson, who was Bournemouth’s first mayor, elected in 1890. Around that time, the buildings were replaced by King’s drapery store which traded here for several decades.”

    And, courtesy of the JD Wetherspoon website, here’s the link to the area to Tony Hancock.

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    The interior of the pub, which was all clean, tidy and organised. It’s about half full on a Friday afternoon and it’s the tail end of the JD Wetherspoon beer festival. I still haven’t found the cucumber beer from Adnams…… They did though have seven real ales available, all reasonably priced.

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    I went for half a pint of the Dark from Exmoor Ales which cost just £1.08. It was a malty and rich beer, even slightly decadent.

    Also, as usual, I felt the need to have a look at the reviews for the pub, which is rated highly for the chain.

    “Fully booked up. Streams people. Often over crowded. 3 nights out of 4 couldn’t eat here on our stay”

    It feels unfair to rate the venue 1 out of 5 for that.

    “Beer is tasteless, I had thatchers gold cider and it was tasting flat.”

    They sell over 50 beers across keg, cask and can so it’s hard to understand how it’s tasteless. Unless they ordered Bud Light, but it’s meant to taste like that.

    “***** is an absolute jobsworth. Because he’s got an ear piece in thinks he’s something important, runs away and hides in the kitchen, sends his bar staff out to deal with issues and hides 🤣. Nice pub, cheap and cheerful but jobsworth management”

    This sounds like a former staff member who is annoyed at the manager in question…. And, as I know from Norwich Beer Festival, anyone with an ear piece is important.

    “Refused to serve us at outside table, they seem to think dogs are unacceptable but smokers are OK! No dog sitting quietly ever caused lung cancer 😡”

    An angry dog owner is never far away….

    “We were kicked out by bar staff me wife dog out side drinking said drink up dogs not allowed”

    There’s a Brewdog opposite which loves dogs to be fair….

    “Terrible service, the person at the bar didnt even know how to use the till!”

    God forbid they have a member of staff being trained…

    “absolutely dreadful wasn’t allowed to drink my pint for some reason which i had every right to drink and paid for with my hard earnt money”

    I suspect that there was a reason.

    “Was locked in mens cubicle as door locks malfunctioned and used my mobile phone to call bar for help. Staff arrived with screw driver to hand to me as lock wouldn’t undo from outside of door so removed screws on lock and door fell open. All door locks on public toilets should have opening device”

    This feels like a proper, valid complaint. At least it added some exciting drama to this customer’s day.

    Anyway, I’ve digressed and got distracted once again. I’ve been to this pub a few times and it does get busy in the evenings, but the service always seems friendly and sort of efficient. And there’s a decent amount of real ale available, although unfortunately neither this pub nor the other nearby JD Wetherspoon have made the Good Beer Guide….

  • Coventry – Flying Standard

    Coventry – Flying Standard

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    Unlike the nearby Earl of Mercia, this JD Wetherspoon pub isn’t listed in the Good Beer Guide. It’s in what appears to be a grand old building (although that exterior is all mock Tudor and it’s a twentieth century construction) which is visually appealing and there’s a small external seating area as well. As usual, I’ll quote from JD Wetherspoon, who have operated the venue since 2000, about the origins of the pub name:

    “This is named after the fondly remembered motor car, part of a range of models made in Coventry from 1903 until the 1960s. Standard’s first car, the Motor Victoria, was built in 1903 by Reginald Maudslay, in Much Park Street. The Standard Nine was launched in 1927. Inexpensive, at £198, its success saw Standard through the ‘slump’ and it was still going strong when, in 1936, the Flying Standard models made their début.”

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    I visited when the beer festival was taking place and there was quite a choice, with all of the beers in the festival being £1.95 a pint. There are a couple, namely from Titanic and Adnams, that I’m hoping to try although I haven’t seen them anywhere yet.

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    The first half I ordered was the Free Rein from Purity Brewing and this was really rather good with a tropical edge and it was smooth and fluffy. Quite punchy for 4.5% and a bargain for under £1 for a half.

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    The second half was the Blackberry Porter from Mauldons and it tasted as if there was as much hedgerow as blackberry in it, the beer was quite rustic. But, I like robust flavours and I like Mauldons, with the lingering taste being pleasant and it was under £1 for a half…..

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    The new light bites menu has been launched nationally this week, alongside another round of price increases on food and drink.

    As this is a JD Wetherspoon venue, I always like to have a little look at the reviews so see how they’ve annoyed customers over the years. It is though really quite positively reviewed, so they’ve delighted a lot more customers than they’ve seemingly annoyed.

    “So earlier this afternoon I visited this spoons with a friend as we fancied some drinks. We got our drinks and were sipping on them when I realized there was a fly that had entered my drink. I was absolutely shocked and took this to the bartender, they were shocked too and called for the manager. I had about half of my drink left when I brought this issue up and there was no I was going to drink it. I spoke to the manager and expressed my concern and she didn’t seem to care one bit. I asked if I could get another one and she said that no I couldn’t as I only had a sip left. I was sickened by this service and treatment as I’ve never had such a horrible experience before. Usually if there’s something wrong or an issue with a drink or a dish (say hair was found in it), it always get taken off the bill oror you’re given another one. But in this case I was given such sickening treatment and the manager didn’t bother to even solve the issue. I’ve worked previously in restaurants and hospitality and we’re trained and taught the opposite of this behavior. We’re instructed to treat the customer with respect and prioritize their thoughts, something that was far from what I had experienced today.”

    I think I’d notice a fly in my drink before I had nearly finished it…. Or I’d just take the bloody thing out and carry on.

    “Went there really wanting to have a good English breakfast. Didnt work out very well. The food is good.. many options on the menu to choose from, but i have visited weatherspoons before and this was not an experience i liked. I went to get a cup of coffee left half my breakfast on my plate to come back to it. Wen i came back, the table was cleared. As i checked with the servers i received an answer as they thought i was done, but i had half my breakfast still left. Didnt feel like sitting there any more after this. Wont visit the place again.”

    Sit near the coffee machine and watch the table like a hawk when not at it. It’s the only way…

    “One of the management team (Andrew), was quite rude when we had our food stolen, lack of management skills and communication”

    There are a fair number of these reviews, either they have efficient waiting staff or there’s a hungry customer permanently waiting to pounce.

    “On visiting Coventry my husband and I went into Witherspoons for our lunch I wish we hadn’t bothered it was really awful, we went in by one door but was blocked by tables and chairs so close together you would not get a person through so we tried another door and found ourselves on the upper floor but to get a table to sit and have a meal to go up into the lift, we got out of lift but once again found we could not get to a table I forget to mention I have to use a walker to get around I could not get through any ethereal at all so husband started moving tables and chairs to get me through. We got a table but the meal was really awful we ordered gammon,chips they do not serve pineapple only fried eggs with the gammon my egg was buried underneath the chips and peas we eat very little I just wanted to be out of there. Before we left needed to go to the ladies it was disgusting no flush the handled broke but no maintenance so we just moved a lot tables and chairs for me to get through to get out we will never visit a witherspoons ever again”

    What a lovely lunch they had, I always love stories about how people battle through even through adversity.

    “As with all Witherspoon’s it lacks any sort of atmosphere, people sat in small groups quietly eating and sipping there order,tv,s dotted around showing only sport channels with the volume turned down. the smokers area is a total joke a few large brollys on a very busy pavement, with only a extendable webbing barrier between not smoking area and people who may or mat not smoke if they wish just millimetre away,not the cheapest beer in town ,disinterested staff,turning into a rest home”

    If we’re defining atmosphere as lots of music, then I like pubs with no atmosphere.

    “Tried to order six pints of Greene king and was turned away. Outrageous”

    They should be listed in the Good Beer Guide for doing this.

    Food was stone cold but staff was fantastic in there”

    I like the bluntness of this one. Anyway, I digress once again.

    I rather like this pub and I’ve visited a few times over the years. The service was friendly on this visit and I liked the manager was pro-actively engaging about the beer festival, they seemed quite excited by the whole arrangement.

  • Oxford – Four Candles

    Oxford – Four Candles

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    I think that this is my favourite name of any JD Wetherspoon pub, I’ll use their history of the pub to explain its origins:

    “The eye-catching building next door but one to these premises is Oxford University’s history faculty. It was originally the city’s High School for Boys, which opened in 1881. The comic actor Ronnie Barker was a former pupil and later one of the Two Ronnies. Probably their best-known sketch was ‘Four Candles’. Barker walks into a hardware store and asks for and gets ‘four candles’. However, he really wanted fork handles – ‘andles for forks’.”

    The building was used as a Yates Wine Lodge until JD Wetherspoon took it over in 2008. There’s a different carpet in every one of the chain’s pubs and this one is styled in the form of four candles.

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    It’s located across two floors and is a reasonably large venue. The tables are a little near to each other which makes navigating around just a little more difficult.

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    And my breakfast arrangement of a small breakfast, alongside toast with marmalade and unlimited hot drinks. This was £5.48 for everything, which doesn’t feel unreasonable for Oxford city centre. Everything was hot and tasted as I’d want, especially after I’d added my required amount of black pepper.

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    This wasn’t early morning drinking, I bumped into Simon from the LDWA later on and we had time for a quick drink before my coach to Luton Airport. It’s the Firefly from Windsor & Eton Brewery which was light, hoppy and unexciting. They usually have three real ales alongside their Greene King offerings, not the largest selection by any means.

    As it’s a JD Wetherspoon venue, I of course had to go and look at the online reviews, which are broadly positive for the chain.

    “Tattoo barestaff asked me to leave after my food due to me taking some of my ecig.. understand couple of warning but after I order food. Blocking tab straight away. Obvious intentions. Disgusting and want be returning.”

    So a customer breaks the pub’s smoking ban and is allowed to leave after finishing their food, but they still think that’s “disgusting” as they felt they needed at least a couple of warnings?

    “Went for a few drinks here, was asked to leave the pub for being too loud?”

    Good. There are other pubs to be raucous in.

    “Standard Wetherspoons but T**** the Deputy Manager……..Well done T****!!!”

    I’ve removed the complaint itself, but I’ve never understood the need for people to name individual staff (and I’ve starred the name out so I don’t look hypocritical) in negative reviews. I’m also not entirely sure that Google should allow it, but there we go….

    “where to start the table was filthy luckily I have a baby so baby wipes was on hand. we ordered 2 traditional breakfasts, 1 with an extra sausage and preserves on toast. the breakfasts came with no bacon or tomato, and missing the extra sausage. and the toast had no jam. disaster.”

    Disaster? Maybe sub-optimal or even not ideal…..

    “I came there, waited for 15 for a waiter to come, and then I left. And I will never come back.”

    I think I know what’s happened here…. Anyway, I digress.

    It’s a cheap, friendly and cheerful option in the city centre, one I’ve visited before, but it felt right to excite and delight my two loyal blog readers by writing about it.

  • Horsham – Lynd Cross

    Horsham – Lynd Cross

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    As I hadn’t eaten at the Burger King at the services, as the prices were far too decadent, I decided to get food and drink at the Lynd Cross pub in Horsham whilst waiting for the others (Nathan takes hours to do his hair). It’s a JD Wetherspoon venue and it was relatively busy when I entered, although it felt like a safe enough pub.

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    Before I go further, I’d add that I was going back for breakfast the next day so thought I’d get some riveting photos for this blog. Unfortunately, the damn thing was shut as they had a water leak, so the imagery on this blog is rather limited.

    The chain, who at least make an effort to explain their history, notes:

    “The Lynd Cross was the 14th-century name of the junction between the Bishopric and Springfield Road, now the site of this Wetherspoon pub. The first record of a building at this address is in the 1930s, when it was the Old Horsham Bakery.”

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    To my slight surprise, the venue is on the lowest price band for the chain, so this meal cost just over £6 and included a pint of beer. The group of lads on the table next to me were quite excited about that I had ordered a breakfast on a Friday night, although I pointed out that the chips quite rightly made this an evening meal. They also helpfully gave me some suggestions for other pubs in the town, one of which the others were about to go to. The food tasted fine, particularly at that price point, and was sufficiently filling and all at the appropriate hot temperature.

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    The drink never arrived at the table but the time I had finished my late night breakfast and so I just went to the bar to collect it. The Elvis Juice from Brewdog was its reliably grapefruity quality. There were six real ales available, but I wasn’t tempted on this occasion. Unfortunately, this pub isn’t in the Good Beer Guide, so I couldn’t tick another one off.

    The service generally was a bit all over the place with the staff just standing talking rather than doing any table orders. I mention this as the venue has rather poor reviews for a Wetherspoon venue, which nearly all fit into the 3.8 to 4.1 stars on Google Maps (yes, I’ve analysed it that much). This one sits at 3.7, which indicates there’s likely a local issue going on so I’ve decided that it’s a great use of my time to read the reviews.

    “So My Husband and myself are sitting outside Weather spoons in Horsham as I write this , with our 5 months old puppy on our laps , We know dogs are not allowed inside . Hence we are outside , We have been asked to leave because dogs are not allowed anywhere on the premises , I’ve never experienced anything so ridiculous. She’s as quiet as a mouse not disturbing anyone . So we can sit in any pub garden , but we not allowed to sit outside scruffy old weather spoons sitting on a rented public thoroughfare”

    I’m not entirely sure that a lot of customers realise that the ban is on dogs generally, it’s not “no dogs, but we allow quiet dogs” as that is, unsurprisingly, difficult to enforce. And if you don’t allow dogs, then you can’t really have them in beer gardens or outside, as how do you get them through the pub or how do you go to the toilet or whatever unless you have someone else to look after them?

    “Warning no dogs accepted outside. Even the staff member had trouble locating the sign. Even well behaved dogs. There loss of a £45 order. Other pubs in area dog friendly and excellent service”

    I’ve seen pubs with “well behaved dogs welcome” signs but how are we defining a well behaved dog? One that doesn’t bark? One that doesn’t jump on tables or chairs? One that doesn’t bite other customers? And, in the same way as people think their child is an angel, I’ve met lots of dog owners who think that their dog is well behaved and IMO self-evidently isn’t.

    “Terrible experience here. Ordered food while the app said there was a waiting time of 12 minutes. 25 minutes later asked at bar, very unhelpful. In the end we had food 39 minutes from ordering, had to rush to eat then go to an appointment. Also had to go to bar to get coffee cups as they didn’t arrive. Staff couldn’t care less.”

    and

    “Absolutely horrendous service 45mins it took for 2 small food meals & 10+ minutes for 2 pints of apple juice to arrive the atmosphere is dull”

    There are a lot of these reviews from the last few weeks, something seems to be sub-optimal with this particular JD Wetherspoon.

    “Dump and the lowest of low customers, even had one guy called Peter come up and Insult us, quite funny but would not set foot in here again”

    This rather says more about the reviewer, but there we go.

    “Surely one of the worst managed pubs in the Wetherspoons franchise. Service at the bar is nearly always slow; tables are rarely cleared; app orders take forever. They are seemingly always understaffed, and consequentially even on quiet afternoons they struggle.

    In addition, whilst staff are friendly, there is quite a cliquey atmosphere amongst them collectively. Off duty staff can often be found performing ad-hoc duties, and there is a general atmosphere which can make customers feel like they are imposing upon the staff.

    The pub just needs a reset, with a better manager in place who can help it realise its potential.”

    This is one of the recent reviews, it feels quite balanced. But that’s enough of my commentary on this matter….

    Anyway, as the pub was shut the following morning I couldn’t work out whether things were better when it was quiet and nor could I take a photo of the carpet (I didn’t say I was interesting). It’s quite a small venue for the chain, but it opened in March 1998 before they started opening much larger outlets as almost a standard. But, I have to note that the food and drink represented excellent value for money, so I left happy although maybe I’m just easily pleased….

  • 1980s – JD Wetherspoon Job Application (Couples, Aged 20-40, No Children, No Pets)

    1980s – JD Wetherspoon Job Application (Couples, Aged 20-40, No Children, No Pets)

    A JD Wetherspoon employment advert from the 1980s, back when employers could be a little more restrictive with who they wanted.

  • Lowestoft – Joseph Conrad (Two Julians)

    Lowestoft – Joseph Conrad (Two Julians)

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    First on our grand Two Julians tour of Lowestoft was Joseph Conrad, the JD Wetherspoon pub located opposite the railway station. It was a hot day in East Anglia, but being by the coast helped matters somewhat.

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    JD Wetherspoon makes an effort to explain the names of their pubs, so I will use their text:

    “When Jozef Teodor Konrad Korzeniowksi disembarked in Lowestoft, in June 1878, he could not speak a word of English. The Polish mariner then signed on as crew with the Skimmer of the Sea, a small coaster. Korzeniowksi had his first English lessons from the ship’s master and went on to become famous as Joseph Conrad, one of the leading writers of the 20th century. Much of Conrad’s highly acclaimed work was inspired by his long career at sea, including his novel Lord Jim – twice adapted as a film.

    These licensed premises are named after the Polish mariner who disembarked in Lowestoft in 1878 and signed on as a crew member of a small coaster that sailed out of the port. He went on to become one of the leading writers of the 20th century, using the name Joseph Conrad. These premises are the former well-known Tuttles store, which was built in two stages. The original store opened in 1888. The larger extension was added in 1893. These premises were refurbished by J D Wetherspoon in July 2013.”

    And here’s the first half of the Tuttles build, so the photo likely dates to around 1890. Tuttles was a hugely significant department store in Lowestoft, with a long history spanning well over a century, with this area still referred to as Tuttles Corner.  The business began in the mid-19th century with Henry Tuttle, who started as a grocer and provision store at 66 High Street in 1843. The enterprise quickly grew, leading to moves and expansions to other premises in the town and by 1866, Henry Tuttle had diversified into drapery and millinery. The iconic Tuttles building at Station Square was acquired by Henry and his son Ebenezer Tuttle in 1886 and in 1888, Tuttle & Son officially opened their ‘Bon Marché’ department store to the public at this location. It rapidly expanded its offerings, adding a dressmaking department by 1890 and undergoing a major refit in 1897 to include departments such as haberdashery, laces, wool, hosiery and other assorted accessories. Ebenezer Tuttle himself was a prominent figure in Lowestoft, serving as a Town Councillor and later as Alderman, eventually becoming Mayor of Lowestoft from 1904 to 1906. In July 1964, a fire sadly destroyed an ornamental turret that graced the south-west corner of the building. In 1960, Tuttles was taken over by Debenhams Limited, but despite this, it continued to trade under the Tuttles name for a time before eventually closing its doors in 1981.

    The building remained in partial usage, but it took JD Wetherspoon to come and complete a more substantial renovation. Above is the Google Streetview image from 2009 and the Weigh & Save that was in the premises for several years.

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    This is where the entrance to Weigh & Save was once located. The pub is sizeable, this is some of the downstairs, but the upstairs section is just as large. There are plenty of tables outside the front as well, but also plenty of seagulls so we weren’t tempted to move out into the danger zone.

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    Stairs to the upstairs toilets, which are as usual for the chain a little bit of a trek. The pub felt generally clean and tidy, with no annoying background music intruding into the general ambience.

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    Slightly out of date, but interesting to see the beers that were available to request.

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    The real ale selection wasn’t actually that exciting for the chain, their generic three real ales as well as the Exmoor Gold. The staff member at the bar was very new, but he was polite, engaging and was doing his best, but it was evident that the chain had rather dumped him into the deep end. I won’t complain about the beer selection at the chain, as they make a real effort to have some craft beers available in cans, so there’s always something of interest.

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    Julian testing the beer temperature and he said that it was spot on, especially in the extreme temperatures that we were facing. He has very high standards.

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    Here’s my well-kept half pint of Gold from Exmoor Ales, a pleasant beer with a toffee flavour to it, with a lightness and sweetness, as well as being refreshing given the aforementioned low temperature. The price was reasonable, this was just £1.99 for a pint.

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    Lots of AWPs, these likely make the pub a fair chunk of money and are tucked out of the way in this venue.

    The on-line reviews for the pub are around average for the chain, I thought I’d have a little look through them to see if there was anything surprising and delighting.

    “NO DOGS ALLOWED apparently . . . but there are signs EVERYWHERE apparently, said this irritable staff person – except there are ZERO signs on the side door – and nothing that jumped out on the front door! I was told to leave with my puppy (who was securely in a bag) by a bar-woman with as much charm as a house brick, and she would have 100% liked to have been even more unpleasant if I hadn’t been so generally affable about it. Low-rent customer service, you see, you can can always say things nicely, unless you don’t actually know how to; upbringing, education, manners . . . that sort of thing. You either have them, or you don’t. Can’t even sit outside with a dog apparently either, in the fresh air, on a nice day. So be aware, NO DOGS ALLOWED OUTSIDE either! Okay, so now that this puppy should be with us for at least a decade, probably longer, I guess the Joseph Conrad will be losing our custom for the next decade plus. Hey ho! Erm, does Wetherspoons even know that the UK is a nation of dog lovers? Has anyone told them? Should we, do you think?”

    The comment about the team member’s upbringing tells me all I need to know here. Same old thing, the chain has made a policy not to allow dogs, but by all means comment on the team member’s education as that seems proportionate…. And, no, don’t tell them, they already know.

    “Unfortunately due to the overzealous door staff and the alleged manager, laughing and enjoying yourselves is not permitted in this establishment.”

    Good, people enjoying themselves can be too decadent.

    “My disabled daughter was visiting Lowestoft recently. My daughter cannot walk without crutches and asked staff to help her get a mug of coffee to a table. They refused, citing football as the excuse, and claiming to be short staffed. This event occurred at 9 am on Saturday 17th August 2024. At that precise moment, the restaurant was not at all busy with very few customers at the tables and staff standing around chatting. I am appalled at the policy of Wetherspoons to refuse to help disabled customers”

    If that’s true, that does seem to be entirely sub-optimal.

    “If you are disabled and require assistance because you are on crutches and cannot carry a cup yourself do not go to this Wetherspoons. Today I was told that despite it being 8.55 in the morning they couldn’t help me with a cup from the coffee machine because it was football today. The restaurant was half empty and the TVs were not switched on and they flatly refused to help a person who walks with two crutches with a cup from the coffee machine. When I asked to speak to the manager, he eventually said they would help me “ This one time”. But I thought don’t put yourself out mate and I asked for a refund. Next time I will do it myself and this will result in me pouring coffee all over the floor which is clearly what they want. Obviously, they have plenty of time to clear up spillages, although I would’ve thought it would be quicker just to help as person than to be so rude and unhelpful as to refuse. But it’s okay I work for Lbc and BBC radio so this will be being broadcasted about In the next few weeks, if I don’t get a satisfactory response to my complaint from their Head Office”

    Hmmmm. LBC and BBC Radio, but I can’t find details of either organisation broadcasting this story….

    “Was in this afternoon with my dog outside and was told to leave as weatherspoons don’t allow dogs in there pubs. That is fine not all pubs do. BUT I was outside on public land owned by the council not weatherspoons. They might have a street licence that means the council give them permission to put tables and chairs out there but the land is still owned by the council”

    I Googled this and it seems that a pavement licence does indeed give the venue the right to enforce its policies within the licensed area, as long as public access is maintained next to it. This has annoyed several people though, likely those hoping that they can get themselves an exemption to the dog policy.

    “Wetherspoons dog policy is pathetic. I can understand not allowing dogs inside but to not allow dogs outside is ridiculous. Are people with dogs not supposed to eat? If this is not discrimination, I don’t know what is.”

    I think I can come with some other definitions of what discrimination is. I suspect that there is always the option of taking your dog to a venue that does want them, there are no shortage of such places.

    “why did this place refuse to let me drink MY dr pepper that I payed for. I brought the drink into the restaurant with under a quarter of It left and I got told by one of the staff members that I was NOT allowed to finish my drink as I hadn’t purchased it in the building despite having ordered a full 3 course meal. do better.”

    It doesn’t seem unreasonable to ask people to buy drinks from the venue rather than bring them in from outside….

    “Typical Weatherspoons. Clients need to get jobs instead of boozing from 8 in the morning”

    Or someone could mind their own business.

    “In Joseph Conrad upstairs ordered drinks £16.00 odd Rhys kindly went downstairs for 2 pints of Coors light to go with Bootle of wine.. come to order meal with free drinks another£20 was then told too busy to go downstairs for Coors will have to order from upstairs only Rhys wrong answer as a holiday person been coming here for well over 10 years will not be coming back from table 138”

    Order on the app, problem solved.

    “In wethersproofn in lowestoft no Southern comfort and only got got 4 bottle of vodka for Christmas eve that is very bad really upset about this.”

    The reviewer sounds like that they were very brave dealing with such a crisis.

    “On the 16th of December, i came for a what i expected was going to be a nice chilled dinner with my husband m, when a young boy not sure the age but i believed his name was to be alfie, said to me “how much f***ing food do you have left to come out” all because me and my husband had a long day and we was very hungry. We are both in our early 50’s so we was very appalled to be spoken down to by a young lad. I will not be tolerating this because i was not looking to come for a meal and be sworn at for being hungry. Like i am supplying your wages and don’t want to be spoke to again like this. I think he should be given a disciplinary for his actions because that is not how you treat members of the public”

    I don’t know, maybe I’m a bit rustic, but Alfie does seem to be a character and pubs can do with more of that.

    “Came in at 16:30, by 17:15 nobody as much as asked me if I wanted something to drink yet. Looked at me and ignored me. Hmm…
    Will be the first negative review I will write on the travel blog about my experience in Lowe…EVER!”

    I’m guessing that the customer didn’t notice that table service wasn’t happening….

    Anyway, I’ve digressed once again by reading the reviews. I personally thought that the venue was well run, the real ale selection was reasonable although smaller than usual for the chain, the team members were polite, the surroundings were comfortable and the beer was well kept. A suitably positive start to the day in an historic and interesting building, with the usual value for money drinks.

  • Wigan – The Brocket Arms (JD Wetherspoon)

    Wigan – The Brocket Arms (JD Wetherspoon)

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    I visited one of the two JD Wetherspoon pubs in Wigan (the Moon Under Water) a couple of months ago, but this one is a little further out at just over a mile away from the centre. Today, I managed to get my rail ticket from Glasgow to Shipley to incorporate a two hour period in Wigan to visit the Brocket Arms.

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    It’s a sizeable place, large beer garden at the front and it looked welcoming.

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    Some pub history here, the text reads

    “This typical post-war public house was built by the brewers Peter Walker of Warrington. It had seven guest rooms, some with television sets, and was officially opened on 10 October 1957 by the company’s chairman, Lord Brocket. The pub is situated on Mesnes (pronounced ‘Mains’) Road. This is a shortened form of ‘demesne’, meaning land retained by the Lord of the Manor, in this case the Rector of Wigan, for his own use.”

    An advert from 1991, some interesting marketing going on there and I note that the food is still about the same price 35 years later.

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    One of the lower price bands in the chain, although the breakfast muffin deal was actually cheaper than advertised here.

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    I don’t really know why they push these muffins so much, as they’re not very good at them. But, they are only £1 more than the coffee so a cheap and cheerful little meal. I removed that cheese as it felt excessive to the arrangement, but the sausage and egg were as expected, with the lightly toasted muffin. Try to ignore that I managed to have a little spill with the coffee, although that was for reasons beyond my control relating to the stickiness of the table.

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    It’s a cavernous building inside, there must be hundreds of seats here. The chain opened it in the mid-1990s and there were numerous complaints from locals that the hotel element was left derelict for some years before work was done to re-open the hotel element.

    And as my usual meander through the reviews, which are relatively good for the chain, as it’s a JD Wetherspoon venue:

    “Never had any issues here. Went tonight and started off nicely. Service is as normal.. we ordered food and drinks on the app, and our friends ordered x3 times for us, they got us some x2 pints, shots and some ice cream (thanks). There was only 2 of us. Every time they’d bring something over they’d slam it down whilst rolling their eyes. Specifically this young girl, quite tall, brown hair, pony tail. Didn’t catch her name, but I’ve never felt so uncomfortable whilst being served in any establishment ive been too. Then I went to order some more food and drinks on the app (as friends arrived at this point to order stuff) and it no longer allowed us or them. Bit strange.. so I asked the same young girl and she said “it’s been turned off” I said “all together or for this table?” She said “just this table, youre playing a game”, I carried on conversating with her nicely as I am usually to anyone in customer service, and this girl just walks on off away from me, mid sentence. I just wanted to understand. So so rude, after all the eye rolling too… a simple answer would have sufficed, but the attitude just made me want to leave and never come back. Bare in mind, i never continued to order anything since the cut off after only 3 orders and that stonking interaction. It just made me not even want to. If it was such a problem, why not my question and tell me and I will understand and carry on ordering and giving you my money appropriately.. but the stinking attitude from the get go just made me want to run from there. And its such a shame as a local.. I can’t say I’ve ever been anywhere where theres young girls with as much as a stonking attitude as this. Times are really changing.. Cause I’m quite positive and couldn’t be more appreciative of service since being in the same industry, so i understand the service they get on the receiving end. But i gave them no reason, i will always smile at you.. but this has taken me a back. Don’t think I’d feel comfortable going there again. That interaction was just plain ignorant and so uncalled for. Especially with the energy i was giving to them. I wish I caught her name.. Rolling your eyes at me like I’m some drunk whose ruined your cornflakes that same morning. I’m just stunned…. Other than that, we would have stayed longer, drinks were okay until they stopped after only 3 different orders, food okay. Service was absolutely nil. Proper ruined my mood#”

    I’m a bit with the pub here. This getting team members to go constantly to the tables to deliver stupid items is sub-optimal from their point of view. If the team members look annoyed, it seems to me best to just stop doing it, not get into an argument about it and write about how they’re ignorant.

    “Very poor service this evening from this establishment, arrived with my wife and my friend and ordered some food together and drinks for my friends food to arrive before mine and my wife’s the time had past my 20 mins so I asked a member of staff if he knew where the rest of our food order was as our food was now cold due to waiting for ours, the attitude given back was appalling and told us “it is what it is” you’ll just have to wait. At this point I asked to speak to the manager to then be told “I am the manager” we regularly go to all different weatherspoons and the service here shocked us, would avoid this one!”

    I’m with the customer here though, I hate it when my food arrives much later as I have to pretend not to look stressed. I like the “it is what it is” approach though….

    “The staff don’t speak to anyone and don’t know what their doing with their job. Asked for a hot chocolate and they gave me a powder sachet and told me to go pout some hot water in. It’s very untidy and food is stale.”

    Oddly, the two coffee machines here didn’t have hot chocolate, not sure I’ve seen that lack of option at one of the chain’s pubs for some time. Unless there was another coffee machine tucked away somewhere.

    “Staff have Poor attitude, serve 14 year and olds but not 15 year olds disgraceful”

    I’m guessing this reviewer was 15.

    A lot of the negative reviews (about 85% of them on TripAdvisor) are about parking fines which have been issued, I’m not sure why they’d have a problem with people parking here but it’s clearly something of an issue and there are numerous angry customers. The venue is a hotel as well as a bar, which I imagine makes matters more complex if there’s limited spaces.

    It was too early for beer (which is also why I didn’t visit any Good Beer Guide pubs when I was here), but they had Sharp’s Doom Bar, Greene King Abbot, Thornbridge Jaipur, Hawkshead Lakeland Gold and Peerless Langton Spin, all of which were priced at the bargain £1.99 for a pint. Anyway, this is a standard JD Wetherspoon venue, nothing overly exciting of note but it’s cheap and cheerful.

  • JD Wetherspoon – 2012 Promotional Menu Pricing

    JD Wetherspoon – 2012 Promotional Menu Pricing

    And more random stuff that I scanned in years ago…… I wish the beer and a burger was still £3.99.

  • JD Wetherspoon – New Menu Launch in 2012

    JD Wetherspoon – New Menu Launch in 2012

    It’s fair to say that my digital archive from 2012 really does contain some random rubbish….. But, having written that, I do miss that chicken pie as I’d forgotten about it.