Walking. Gossip. Travel.

Tag: Coaches

  • Ljubljana – Day Four (Flixbus from Ljubljana to Trueste)

    Ljubljana – Day Four (Flixbus from Ljubljana to Trueste)

    It was the morning of my birthday, so what better plan could I have than to travel on a bloody Flixbus? Four of us were taking the ninety minute journey to Trieste where we spending the evening before all flying back the following day.

    I’ve used Flixbus many times and I always dread it, as their policies seem odd to me. I boarded and then tried to take the seat they told me to sit in, which annoyed the lady next to me I think as it soon became apparent that the coach was nearly entirely empty. Steve, Susanna, Bev and I were scattered around the coach, their whole reservation strategy is just a nuisance. I don’t understand why it can’t be an optional thing like many other coach companies such as National Express.

    Bev and Susanna just boarded the coach without showing their tickets, as they’re like that. Steve and I thought we’d board properly, but Bev and Susanna soon rushed off to the ticket collector when they realised.

    There are USB power outlets on the back of some seats, but they didn’t work.

    Safely in Trieste where it was wet and rainy. The staff members on the Flixbus were polite, the driving seemed entirely acceptable and the coach was sort of clean. It was only a ninety minute journey, but for as long as Flixbus keep forcing seat reservations on people, I’m going to try and avoid travelling with them.

  • Norwich – Flixbus

    Norwich – Flixbus

    In news that comes as no great surprise, Flixbus have now arrived in Norwich. The above photo is from the US as I don’t have one from Norwich yet, but they’ll be going to destinations such as London and also, the pearl of the west country, Swindon, so start packing your tiaras for that decadent treat. I’ve travelled with them many times and it’s all a bit erratic as they franchise out their operations so the quality of service is highly variable. I try to stick to trains as coaches are just more stressful and less comfortable, but their prices are generally very low so I’m sure I’ll end up on one at some stage but I’m it’s always something of a local dip of travelling going with them.

  • Flixbus – Częstochowa to Warsaw

    Flixbus – Częstochowa to Warsaw

    Let’s just start this was the succinct phrase ‘bloody Flixbus’. I’ve been on many Flixbus trips and in recent years my experiences were getting better after many annoying journeys. That meant I was hopeful that the service might be comfortable and easy.

    I arrived at the bus station 45 minutes early (I feel the need to always be early to recce the situation), pleased that it clearly stated that I should board at gate 13. I thought that this was marvellous, until I realised that there were only five platforms. Brilliant, just the confusion that I didn’t need. I roped in a young Polish guy who I guessed correctly might speak English and he had missed his bus, but he said that Flixbus could depart from one of the three places due to changes at the bus station. It could be from either end of the bus station, or it would be from outside the front.

    I will say that Flixbus support is very good and they responded to my Facebook message quickly and we soon discovered that they didn’t know where their coach went from either. I have to credit them with replying so promptly and politely though.

    This is the dilemma. Flixbus say to wait outside the bus station, which is the bit just above ‘parking’ in the above map. However, I was aware that was a stupid place to stand as coaches weren’t using the bus station, they were either going off near to the Jamaican Shop (very decadent), outside the front, or right down the bottom of the map on that little turning circle.

    Flixbus do have coach tracking, which saved the day here. If I had waited where Flixbus customer support said to wait then I would have missed it, the coach parked up right at the bottom of the above map. That’s actually quite a distance away and it isn’t visible from the bus station, so very easy to miss. To me, this is completely hopeless, it’s like a railway station not having any platform numbers and expecting customers to just work it out.

    The driver was friendly enough, although there were no checks of my documents. For unknown reasons Flixbus give a reserved seat, but it’s visible only on the app and not on the ticket they send. I didn’t much care where I sat, but there was someone in the seat that I had been allocated. I have no idea why Flixbus need to give out seat numbers to those who don’t want them, they’re pretty much entirely ignored by customers and it creates confusion when none was needed. The bus departed seven minutes early, so I assume that I was the only customer being picked up in Częstochowa.

    I don’t know the safety rules in Poland, but there no announcements, no customers wearing seatbelts and the like. Without being rude, the interior of the coach was also quite Hogatharian. We had some customers passed out drunk over seats, some just drunk and some who were standing whilst the coach was in motion and they promptly fell over. It wasn’t a problem for me, but it wasn’t really an ideal set-up and it was clear that the sole driver, who wasn’t wearing anything that might suggest he was the driver, wasn’t going to burden himself by dealing with anything.

    The coach was generally clean, but it was a slightly rickety thing and the seats reclined so far as to be a complete nuisance for the customer behind. That didn’t impact me as the coach was very quiet and I had no-one in front, but it seemed a cheap vehicle and not at all decadent.

    The coach arrived on time and in one piece into Warsaw West. The fare was £10, similar to the train, and I decided to go by coach to see how it compared. The whole Flixbus outfit worries me though, there are what I consider to be customer safety issues that the company isn’t worrying about, let alone the problems that customers have getting any joy after complaining. One customer on a review said that the driver on their service hid an illegal immigrant on the coach into the UK and got caught, with Flixbus doing nothing to get customers to their final destination. The detail provided suggests that it might be true, but if not, there are hundreds of other complaints logged on-line.

    So, that’s it for me, I’m not going to risk another Flixbus service, I don’t think they’re safe enough or have a robust enough procedure to know what is going on. They have now launched in the UK, but I think I’ll stick to National Express and Megabus. It’s probably a better experience for those departing from major termini, as it’ll be clearer where they’re going from and it’d be possible to get a seat. But, I think I’ll stick to th Polish railway network in future.

  • National Express : Bradford to London Victoria Coach Station

    National Express : Bradford to London Victoria Coach Station

    Time to return to London and although I would have preferred to get the train, the National Express fare was only £5 from Bradford into the centre of London, so I went with that for a journey that was estimated to take 5 hours 20 minutes. Above is the bus section of Bradford Interchange and the signage is, if I’m being honest, organised by an idiot. The data sent to Google Maps is wrong on where National Express coaches depart from and the signage is terrible. However, National Express have put on their web-site that their coaches depart from Stands T, U and V, although not on the tickets themselves.

    For those who didn’t search the National Express web-site, here’s the ultra clear signage stuck on a window. Anyway, my muttering about the lack of signage aside, the coach turned up ten minutes early and at Stand T, so I was ready and waiting for it. Until 2019, there was a National Express ticket office at the bus station, but that and the National Express customer service staff have now gone.

    The coach did get much busier, although not until Leeds which is when more customers got on.

    I had the emergency exit seat, with the luxury of having both seats to myself for the entire journey.

    The only real excitement during the journey was when the driver said on the tannoy that the National Express control room had contacted him and said that the company had accidentally left someone at a service station on the M1. There must be a very interesting back story to that which unfortunately we weren’t told, but it meant that we had to stop off Tibshelf Services to pick her up and drop her off in Milton Keynes. It delay the coach, but not badly.

    The driver also said that he intended to miss out the stops of Golders Green and Marble Arch in London so that the coach could arrive on time. He urged anyone who needed to get off at those stops to go and talk to him. There was then a little procession of customers tripping down the aisle of a fast moving coach going to tell the driver that they had planned to get off at those stops. The conclusion of that was that we stopped at Golders Green and Marble Arch…..

    This is really nicely written signage, I liked it.

    As for the coach, it was easy to make my seat area nice and cold, with the seats being clean and well presented. The cleaners hadn’t cleaned the seat trays, so I decided against using those, but the toilet was clean. There were USB connections which worked well, so my phone remained fully charged.

    And safely into Victoria Coach Station in London, only twenty minutes late.

    For the fare charged, this really was excellent value for money, a clean and comfortable coach which arrived sort of on time and with a friendly and engaging driver. All very nice, even though it’s not a train.