Luton Airport Parkway is one of the most bizarre railway station operations that I’ve experienced. On two occasions now over recent months, the staff here have launched into quite direct attacks about the management of the railway station at a local level. As I’ve never asked a staff member about their thoughts on the management (nor indeed their thoughts on anything), it seems like there are issues and I’m not sure that customers should be bearing the brunt of this.
There’s a problem at the railway station that the waiting room is not accessible to anyone on a timed ticket. Initially I was told that customers can’t enter the station more than twenty minutes before the train and then I was told it was fifteen minutes a few months ago. It’s been on those occasions that the, likely harassed by endless passengers, team members explained the problems they’ve had enforcing new rules.
So, with the comfortable waiting room out of bounds, passengers have to wait here. I just waited without saying anything, but when I tried to put my ticket through at the barrier fifteen minutes before the train left, it failed. There was a staff member sitting down nowhere near the barriers by a heater who managed to get called an “a***hole” by one passenger he ignored, although he didn’t come and help me.
I got the attention of another staff member and she was very friendly and let me through. She said that the rules had changed again and that customers couldn’t enter the railway station with a timed ticket until the previous train had departed. It’s to stop them boarding it with a timed ticket…..
The train arrived on time and it was hard not to miss Poland, where I had just returned from. They have the radical idea that passengers on their services can always use their waiting rooms to wait in. It’s all a bit sub-optimal from Thameslink, especially given the huge sums of money invested in this railway station over recent years.