I visited this pub in September 2023, but I don’t appear to have surprised and delighted my two loyal blog readers by ever writing about it. Anyway, the Stargazer is the JD Wetherspoon pub located in the O2. Back when I lived in this area, this pub wasn’t there and it would have been quite handy as my local cinema was literally opposite within the O2.
The chain explains the reason for their pub name:
“Renowned astronomer Sir Edmund Halley established his reputation studying stars. His star catalogue, published in 1678, was the world’s first such work and determined hundreds of southern stars’ locations. Halley was later appointed Astronomer Royal at Greenwich Observatory. He is commemorated by Edmund Halley Way (in front of The O2), leading to the River Thames’ cable car crossing – with its views of the London skyline.”
All under cover and centrally located within the O2, this was at the time the only JD Wetherspoon that I hadn’t visited in London (I define London as zones 1 to 3).
I accept that I’m not going to win any photography awards here.
It’s a sizeable venue and it was all clean and organised. The venue has premium pricing for JD Wetherspoon, but it’s quite competitive compared to all the other dining options at the O2.
Perhaps not the most riveting of real ale selections at the time.
This is the Guardsman from Windsor & Eton Brewery, reasonably malty but not packed with the most decadent of flavours.
As it’s a JD Wetherspoon venue, I feel the need to have a little look at the online reviews. These aren’t very good, it’s one of the lowest rated one of their venues in the country. There seem to be a lot of of issues with slow service when it gets really busy, which is a bit sub-optimal if you’ve got something to see at the O2.
Although there’s a one star review because:
“Meals were on the table before I got back from ordering”
So you can’t please everyone all the time….
“Such a shame as the pub looks nice. However, one of mangers was grumpy when serving at the bar, then said its company policy they don’t accept Scottish notes….well the other weatherspoons in London take Scottish notes.”
The actual chain policy is they take the notes in Scotland, areas where there are a lot of Scottish people and they take £10 Scottish notes. It could probably be a bit clearer to be fair to customers.
“Having a lovely time until a wasp came along and landed on my burger I said to a member of staff oh sorry a wasp is on my burger.”
I like how that’s the fault of the pub and they get a 1 star review as they didn’t offer a new meal.
“We had a very unpleasant experience with a staff member named *******. He was rude, unprofessional, and his behavior came across as discriminatory. As someone with years in hospitality, I was shocked by his attitude, this is not how guests should be treated. Staff like Vaishnav should be given proper training on how to interact respectfully and courteously with guests. It’s disheartening to see such behavior in a customer-facing role, and I sincerely hope the management takes this feedback seriously.”
This is one of the nastiest things that I’ve seen customers do, four different one star reviews all targeting one individual staff member. It’s fairly evident where the problem is here from such actions. It would have been easier to ask for the duty manager than try and make such a personal attack like this.
“No music, slow, bad attitude from staff. The whole environment was boring.”
Always nice to be reminded that there’s no music, this suits me……
“Around midday we walked straight in, got served immediately and went to sit in what is somewhat poorly described as the “beer garden” as one person has already mentioned, it’s more of yard, sandwiched between the service road, the pub and a service tower, and the river views promised, really do fail to deliver.
But all in all its your typical Whetherspoon, and because you’re at the O2, you pay for that in drink prices. Fast forward 6hrs, we return with friends, 4 of us in total, to be refused entry. Reason from the door staff “it’s too busy” when I polity ask what the capacity is, does he have a counter to check, he has no idea what I’m talking about. Whilst this discussion continues, 8 people leave and we still can’t get in, the reason again, “too crowded”. At this point I walk off as I’m bored talking to the cretin on the door. Whilst discussions continue, 2 people walk up to an empty table, sit down and order via the app. That was the last straw.
If you’re going to employ door staff, surely they must be fit for the job, despite being licensed to do so. Customer service costs nothing, manners cost nothing, and before you ask “where you drunk and disorderly?” Far from it, as we had been having lunch and a catch up with friends. Fortunately there are many places to eat and drink in the O2, so I don’t have to go back. Sorry Whetherspoon’s, you just lost a once extremely loyal customer!”
“Cretin”? I suspect the chain will be glad to lose the customer…..
Anyway, I digress. I rather like this venue as I’ve only ever been when it’s peaceful and calm. I can imagine it’s a bit more of a nightmare during busy evening services and I feel sorry for the staff, it must be a permanent nightmare being very busy for relatively short periods.