Walking. Gossip. Travel.

Category: Hayes

  • Gothenburg Trip – Day 0 (Botwell Inn)

    Gothenburg Trip – Day 0 (Botwell Inn)

    Safely into Hayes and Harlington, I knew that Richard would be pleased with a decadent little restaurant. So, we went to the Botwell Inn, a JD Wetherspoon operated pub which appears to have lost its entry in the Good Beer Guide. As usual, I’ll revert to the venue’s history behind the pub name:

    “This pub takes its name from the hamlet of Botwell which once stood in what is now Hayes’ town centre. These premises were the home of the furnishers S Moore & Son, which moved here in 1933 and remained for 65 years.”

    There are no team members in the photo as they had a meeting as to why there was a customer in a Christmas jumper. I didn’t say anything though.

    The steak pie and chips, along with the pint of Brewdog Elvis Juice, came to £7.20 which is ridiculously good value. I accept that it’s not world class food, but it’s hot, tastes fine and is filling.

    Aperol Spritz, chicken in BBQ sauce, spicy rice, a mushroom, peas and coleslaw, very decadent.

    It’s the JD Wetherspoon beer festival and they had some tempting options available.

    I was charged £2.09 for a pint of the Exam Room Tears from Stu Brew and this is perhaps nearly as good as cask beer can get. It’s a maple syrup and pecan stout, it had a nice nuttiness along with the sweetness from the maple syrup. I was very pleased with this.

    My now obligatory carpet photo.

    As for the online reviews, this venue is right towards the higher rated end of JD Wetherspoon establishments.

    “i ordered a drink here when i wasnt even at the pub and i couldnt get a refund, the stupid app was broken”

    Might be sensible not to order at a pub that you’re not in….

    “Meals are served to you without condiments and when you ask the waitress tells you to go get it yourself from inside the pub. So if you are on your own you are expected to leave your meal unattended to go inside to pick up the condiments your self. Very poor service.”

    This customer notes that their meal cost £60 to £70. That buys most of the entire menu….

    “After touring the UK with my family we stopped at many weatherspoons as we all loved the food and cat beat the prices. Well this one had to be the worst by far and that’s a nice way of putting it. The staff were unbelievably rude and unhelpful. For our last meal in uk before flight it was utterly disappointing. Only good thing was leaving after our meal. Thanks for the stella glass though.”

    So it seems that they stole a Stella glass. Classy.

    “Used to be a good pub but the new manager has a problem. His attitude stinks. Took an overseas call whilst having breakfast with my work colleagues to be told I can’t do that inside the pub.”

    I like this new manager.

    Anyway, I digress. I was very impressed with the cleanliness, the friendliness of the team members, the value for money and the drinks selection. I can see why the pub is relatively well reviewed online, it feels well run and it was just a little disappointing to see it so quiet on a Thursday evening. A really rather lovely start to the trip away.

  • Hayes – Botwell Inn

    There are two pubs in the Good Beer Guide in the area, so I decided to visit both today. This pub, the Botwell Inn, has been in the guide for the last ten years and is operated by JD Wetherspoon, so it certainly seems like a credit to them. The pub is large and was converted into one of the chain’s pubs in 2000 from its previous use as a furnishing store. The pub takes its name from the old village of Botwell which has now been rather subsumed by Hayes.

    An interesting little selection of real ales including the Chris Moose ale from Butcombe Beer, a brewery in Bristol who own a few pubs I’ve visited. There was also the standard JD Wetherspoon selection of Ruddles, Doom Bar and so on, with the prices being almost ridiculously cheap. I went for the Titanic Plum Porter using one of my CAMRA 50p vouchers, making it an almost unbeatable £1.65.

    One thing that initially bemused me was just how quiet the pub was, although I discovered a potential reason later on. The pub was though clean, organised and well presented throughout, it was one of the cleanest Wetherspoon outlets that I’ve visited (and since that’s nearly 400, that’s not a bad achievement).

    I ordered the traditional breakfast, just because I felt hungry and as usual it was reasonably priced. It was served promptly, was well presented and tasted of a good quality. Taking the price into account it was very acceptable.

    The service from what I suspect was the pub manager, or at least the team leader if he wasn’t, was excellent. He acknowledged waiting customers, made conversation and did make an effort to engage. The rest of the service was though all over the place and verged on rudeness, let alone basic customer service.

    The lack of check back wasn’t ideal, but isn’t particularly unusual, but the staff member who just ignored me when I thanked her for collecting the plate was unnecessarily rude. She did the same to other tables and I noticed customers didn’t react well to her. Customers were being served out of turn at the bar when I watched, but I’m not sure that the manager noticed this and it was clearly grating on some customers. Given that there were often more staff serving than customers, it did seem avoidable. And when I patiently waited for service and a staff member ignored me and walked by me to another customer she knew to serve them out of turn, I just gave up.

    Judging the visit in Wetherspoon terms, it’s just another chain pub and my custom isn’t particularly important to them. As a pub in the Good Beer Guide though, the service was rather disappointing given the range of beers and the competitive prices. The value offered by the pub was though excellent and it’s worth a visit to see just what real ales they have, as they change regularly.