I didn’t get around at the time to writing about the Mercure Cardiff North hotel where we stayed for my birthday weekend in Cardiff in November. This is an Accor branded hotel and I had booked some time in advance, with the rates being very reasonable.
Firstly, there’s something unusual about their online reviews on Google as nearly every single one mentions a staff member by name. This isn’t usual on Google and doesn’t really help people get a fair understanding of what is happening here. If I read through the verified visits on Accor’s website, the situation is more as I would expect and staff members are rarely named, so that feels more reliable.
Instead of using my normal metric of Google Reviews, I’m going to use the Accor aggregated score, which shows that this hotel has a rating of 3.9 which is towards the lower end of the scale for the chain.
In fairness, the hotel was managing perfectly well at the accommodation element that was offered here. Liam and I had a twin room which was clean, at the appropriate temperature and everything worked as expected. There were no noise issues, either from inside or outside the hotel, so that all felt positive. The interior felt generally modern and so I suspect that there has been a refurbishment here recently.
I think my main negative about this hotel is I don’t know why they’re trying to be part of Accor. The hotel was playing fast and loose with the loyalty scheme offered by Accor and didn’t offer most of the benefits.
The situation with the welcome drink was downright awkward as the member of bar staff said that it was one drink a room. This isn’t right, this has never been right and it’s really not something I want to debate as it’s hard not to sound entitled about the matter. But holding Liam’s drink hostage whilst the staff members blamed each other is entirely sub-optimal. The reception desk resolved the matter, but the concept of the welcome drink was rather lost at this point.
It was partly a shame that the bar service was borderline rude as the drinks selection wasn’t unreasonable and although they’d made no effort getting local drinks in, at least they had a couple of options such as this Singha.
We had breakfast included in our room rates and on the first day it was poor, the second day it was better. it might not be relevant to me personally, but I like that they’re trying to do a gluten free area, but it could perhaps be a little more, er, exciting.
To be fair, I suspect guests would have worked out the labelling error here.
The hot food options, although this isn’t perhaps the best way to keep the food hot. As with the drinks at the bar, there was no effort to source food locally which is a shame as numerous Accor hotels are keen to do at least something.
The first day’s breakfast options were broadly dreadful. The bacon was dripping with grease, the cold cuts were of a very low quality, the cheese was already sweating in the displays and the whole arrangement looked sub-optimal.
I do agree with Richard’s comment that it’s a shame that there isn’t any fresh bread available here. But, to be fair to the hotel, this isn’t as common in the UK as it is on the European mainland.
They actually had fried eggs on the second day and the presentation of the food was much better. That bacon isn’t cooked anywhere as much as I’d like it, but I accept that’s a personal preference. The egg was cooked to my tastes and everything tasted as expected.
Overall, I thought that the stay was fine as the room was clean, the team members were generally friendly and there were no noise issues. Certainly breakfast could have been better on the first day, but we got there just as service started and it’s easy to be critical. My main comment about the hotel is that they should perhaps either embrace (or at least accept) the rules that Accor set them, or just go independent and be free of those guardrails.