Basel (Saint-Louis in France) – Aparthotel Adagio Access Saint-Louis Bâle (Accor Hotels)
I haven’t stayed at an Adagio before, but this one was showing as the cheapest Accor option in the area. The Adagio Aparthotels brand is offered in three distinct tiers, Adagio as the standard option, Adagio Access for budget-friendly stays and Adagio Premium for a more upscale experience. No surprise I was visiting an Adagio Access, I know where I stand in the hotel hierarchy….
After the faff of getting here, I was pleased to see the welcome gift of crisps and water, a nice little gesture. The check-in had been a little convoluted as the person in front decided to ask far more questions than I felt necessary about the hotel, but as patience is one of my middle names, I just stood and tried not to look too passive aggressive whilst standing there waiting. The team member at reception was helpful and engaging, with everything feeling well managed here. Unusually, I was given an actual key to get into the room rather than a card, it felt like something of a throw-back…
The bedroom area of the room, with everything being clean and organised.
The kitchen area, with the desk and bathroom at the rear of the photo. I didn’t need to use the kitchen area at all, as I decided to eat my crisps from the packet rather than from a plate, but I noticed from signage that they would be charging if the washing up wasn’t done.
The view from the window over semi-rural France. It’s located in the French village of Saint-Louis and is literally a one minute walk from the Swiss border and it’s easy to meander into Basel from the hotel.
As I rather like doing this, since I don’t get out much, I thought I’d have a little look at the reviews to see if there was anything exciting.
“I was going to take a shower and didn’t have hot water, tried to call the reception and they wouldn’t answer the telephone. Had to go there in a towel.”
No, there is no logical requirement here to walk to reception in a towel.
“Catastrophic. Having to leave the hotel at 7:00 a.m., I asked if it would be possible to have a simple breakfast made for me, namely a small coffee and a glass of orange juice. I was told that breakfast opened at 7:30 a.m., period.”
I’m not sure that being a refused a breakfast before they were open is “catastrophic” especially when each room has a little kitchen, but each to their own….
“Well situated, but disastrous bedding. Definitively NOT recommended for side sleepers as the beds are as hard as a rock.”
Disastrous?
“We reserved 2 rooms at this Aparthotel when flying from Denmark to Basel. Unfortunately, our flight was cancelled at the last minute after we already traveled to Copenhagen Airport and got our boarding passes. We had no options at that point but to cancel our trip to Switzerland, France, and Germany, because we had to return to the USA soon. On top of this great disappointment, the hotel would not cancel the room and refund our money. We called as soon as the flight was cancelled, which was late, but they were unwilling to make any adjustment. I understand that was their policy, but in a situation like this, I would expect better customer service, rather than hiding behind their policy.”
I liked that the hotel reminded them that they had booked non-refundable rooms and that their policy was common in the industry, adding “the cancellation of your flight was not our doing” and they’re not wrong there….
As they’re designed as apartments for slightly longer visits, I doubt that many guests usually stay for just one day at these hotels, but I suspect they are sometimes quite cheap as they have gaps between bookings that they can’t easily fill. Anyway, it’s not really a brand within the Accor chain that I’d prioritise in terms of staying as I don’t need kitchens and the like, but if it looks like an affordable option I suspect that I’ll be there again…..
