I’ve worked my way around most Accor hotels in Poland and nearly all of them in Warsaw, but this appears to be a relatively new opening. Although it’s not in the city centre, it’s located opposite Warsaw Ursus Station and so doesn’t take long to get to by public transport.
The reception area, all clean and modern. The staff member at check-in was personable, welcoming and engaging, all rather lovely first impressions. There were sanitisers conveniently located as well, it felt like a safe environment.
I was fortunate enough to get a room upgrade, which got me a top floor room with a view over the railway station. There’s no getting away from the reality that this is a beautiful suite, well-appointed, clean and functional. The air conditioning worked and so the temperature was easy to get right, always handy as I like hotel rooms to be on the colder side.
The room also came with a microwave grill, a fridge, coffee maker, kettle, cutlery, plates and far more things than I probably needed. I was pleased that I could understand the coffee maker, that was a nice treat compared to the sachets I’d expected. Although the hotel had put those in the room as well in case they were needed, along with numerous flavours of tea.
A welcome gift selection, with white wine, biscuits and fruit. I very much appreciated this.
The fruit was fresh and wasn’t just a cut-up apple.
And the wine, how rather lovely.
I was given this card giving me 10% off in the restaurant, so I felt it impolite not to take advantage. I didn’t have breakfast in the hotel, so this was a chance to see the large restaurant and bar area. Which, like every other part of the hotel, was spotless. Actually, on that note, I suspect that many hotels aren’t really cleaning any more than they normally did, they just pretend to. Not here, I noticed a three-man cleaning team going around ruthlessly sanitising rooms. This hotel is impeccably clean.
The menu options, a reduced standard menu as well as their burger offer. Reasonably priced and a well-balanced selection of choices. The restaurant wasn’t particularly busy, but there were a few guests and the atmosphere was laid-back and welcoming.
I’m never quite sure whether Zywiec Porter, one of my favourite drinks, is available or not with the welcome drink offer (we’ve had this debacle before). It should be given the text on the card, but some Accor hotels allow it, some don’t. I just asked what dark beers I could get with the welcome drink and the staff member in the restaurant suggested this, so I didn’t intend to turn it down. And, the staff member was also genuinely personable and welcoming.
This was beautifully presented with a selection of cheeses and meats. The portion was larger than it looks in the photo, with the quality of the meats and cheeses being high. And I always like some pickled treats, so they were welcome. All of the ingredients seemed fresh and of a decent quality, so this was reasonable value for money for the £7 or so that I paid.
I don’t like lard and I dread getting it with bread, as is some Polish tradition. But, not here, I got butter.
So, in conclusion (this sounds like a write up after a science practical), this hotel was the best Accor location that I’ve stayed in. I don’t know who the manager is, but he or she is doing a fantastic job, this hotel was clean, the room beautiful and the staff endlessly friendly. Accor should be delighted at this Mercure hotel, it reflects their brand impeccably. And I’ll probably go back next week and just have to hope it’s just as good, although I’m confident that it will be.
For anyone wanting to book the hotel, it’s here.