British Airways – Seat Changes

This is progress….. In the past, if BA changed seats for operational reasons they had a habit of never telling anyone. Well, they told some people, but not the customer. This was relatively common for those in emergency exit row seats when they switched to a different aircraft, thereby either leaving the customer in a non-emergency exit row seat or shoved somewhere random near to the back of the aircraft.

I received the above e-mail about my flight to Poland in September, and BA had switched my seat number, but they moved the seat to where the emergency exit row now was. I accept this is of limited excitement, but it’s a better system than they used to have.