I can’t write much about this hotel, as this was a cancelled stay due to the Coronavirus. But, I wanted to note how helpful the hotel was in what must be trying circumstances for them. I paid for this booking, which was for the two days after the now cancelled Rambers General Council, primarily through loyalty points and the helpful hotel staff member wanted to check with Accor that I could get the points back if they processed the cancellation. They confirmed I could and I have within just a couple of hours got them back in my account.
Swift, efficient and polite – an impressive response time from Accor.